Crain Kia of Conway - Service Center

Horrible Customer Service I sat at the center for two hours during an oil change and had to ask someone about new tires that they were supposed to ask about my preference on. I I sat at the center for two hours during an oil change and had to ask someone about new tires that they were supposed to ask about my preference on. I asked questions about the two different models of tires and no one could give me an answer. I left with no new tires and almost 3 hours wasted on just an ordinary oil change/tire rotation. Worst customer service I’ve ever had from there. More

Great Service I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. More

Awesome experience Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to all my family and friends More

Quick & Convenient Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn whil Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn while you wait! :) More

Srevice Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! More

Waited 2.5 hours I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in after me, check-in, got the service done, and received their cars back. I left Crain-Kia at 1:05pm. UNACCEPTABLE!! More

Great service The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here. The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here. More