Crain Kia of Conway - Service Center

Excellent service, provided to me under unusual circumstances. Ashley at the service desk was very courteous and patient and was very knowledgeable re my needs and questions. Another lady (whose circumstances. Ashley at the service desk was very courteous and patient and was very knowledgeable re my needs and questions. Another lady (whose name I can't recall) was very courteous and helpful. Best auto service I have ever received. Feedback: Wait time for the appt. was too long. More

I probably will never come back to Crain Kia Conway. They have tried to get out of doing oils changes & fixing my window. My window was chipped when purchased the jeep . It was written on the IOU paperwork b have tried to get out of doing oils changes & fixing my window. My window was chipped when purchased the jeep . It was written on the IOU paperwork but when it appeared to be more difficult than a simple fix they tried to make me responsible for the whole window. Just the other day they tried to charge me for a oil change when I am supposed to have a maintenance package in my contract. But xxxx what the customers says right? And don’t get me wrong they have tried to make it right but it’s the fact that I’ve had to say something and the fact they have tried to get over on me TWICE. I will never be back or buy another vehicle from them More

The service on my vehicle was fine and that area respected the mask mandate. The staff on the sales floor did not wear masks. I respected the mask mandate. The staff on the sales floor did not wear masks. I More

Good experience with service center. Dissatisfied with those in front (salesmen) that felt mask wearing did not apply to them. Saw at least three in front. Had signs clearly posted masks were required o those in front (salesmen) that felt mask wearing did not apply to them. Saw at least three in front. Had signs clearly posted masks were required of all customers. I understand those working in the garage and I have no issue with that but the salesmen working indoor’s should and do know better. Very disappointed. More

Clean and super friendly. Listen to what I was inquiring and told me about the coupons that were available. Service was quick even though I was a walk in. Can't remember the the older gentleman who took me and told me about the coupons that were available. Service was quick even though I was a walk in. Can't remember the the older gentleman who took me to my car. But he was very receptive and kind and answered all my follow-up questions. Very easy to talk to. More

Came in early for an oil change, I was greeted by the service dept team and they were very courteous and professional, my car was finished very quickly service dept team and they were very courteous and professional, my car was finished very quickly More

Professional and nice explained what they did and what might need doing coming up thank you for the great service there great to work woth might need doing coming up thank you for the great service there great to work woth More

Frustrating that there were mask mandate signs on the doors yet majority of customers & several employees failed to comply. The sign even stated there were masks available for those who “did not have one doors yet majority of customers & several employees failed to comply. The sign even stated there were masks available for those who “did not have one.” More

Great service, the lady at the service was helpful and very kind. I went in as a walk in and was out of there in an hour or less. While I was in the waiting area I was approached by another female employe very kind. I went in as a walk in and was out of there in an hour or less. While I was in the waiting area I was approached by another female employee that asked if I would like some water, she also sanitized the remote for me. They serviced my car and washed it for me, thank you! More

Always able to get me in with in a day or 2 for service. Booked 2 weeks out now. Said I could do walk in but would ha e to wait. I did. Waited 2.5 hrs. No problem with that. I have taken my car every Booked 2 weeks out now. Said I could do walk in but would ha e to wait. I did. Waited 2.5 hrs. No problem with that. I have taken my car every 5000 mike's like my maintenance agreement says. I have heard a noice every so often from my car. I have mentioned this to them NUMEROUS times. She even put it in the notes this time. Still no one EVER says to me that they've looked at it. That is my only complaint. If it breaks outside of warranty it's in me and that SUCKS! More