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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,045 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,045 reviews

March 12, 2025

Shawn Barron is an outstanding service representative. He is reason I continue to use Crest. More

by JWWROTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Mar 13, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Shawn Barron has provided you with outstanding service. We truly value your continued trust in Crest, and we'll be sure to pass along your kind words to Shawn. We look forward to serving you again in the future!

March 12, 2025

Ask for Samuel when purchasing your next vehicle at Crest. I have owned many exotic vehicles and his customer service is top notch!!! More

by hermanchun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Crest Cadillac responded

Thank you for your kind words about Samuel and our customer service. We appreciate your loyalty and look forward to assisting you with your next exotic vehicle purchase!

March 12, 2025

Service personnel was polite, courteous, and knowledgeable. Work performed seems to be very good and on a timely basis. When checking out was informed use of credit card for payment would necess More

by JDCAVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GREG (
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Mar 13, 2025 -

Crest Cadillac responded

Thank you for your feedback. We’re glad to hear that our service personnel were polite, courteous, and knowledgeable, and that the work was done in a timely manner. We also appreciate your comments about the credit card fee, and we apologize for not informing you about it earlier. We understand how that could be frustrating and will work on making this more clear to our customers upfront. Your experience is important to us, and we hope to provide an even better experience next time.

March 12, 2025

Rachid, Monica and Schuyler were all very nice, helpful and professional. Wish the process didn’t take so long. More

by PFOSTER645
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica in service was very nice
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Mar 13, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that Rachid, Monica, and Schuyler provided you with great service and professionalism. We understand that the process took longer than expected, and we appreciate your patience. We’ll work on improving efficiency and hope to make your next experience even better!

March 11, 2025

The process was an absolute beating. Bought/leased multiple cars, losing a day & 1/2 work is insane, the bulk of things could've been done online. More

by TCOFFEY0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback. We apologize for the inconvenience and understand that a lengthy process can be frustrating. We are always looking for ways to improve and make the experience more efficient for our customers, and your input will certainly help us in that effort. If you have any further concerns or suggestions, please feel free to reach out. We appreciate your patience and hope to better serve you in the future.

Mar 12, 2025 -

TCOFFEY0 responded

I think Cadillac needs to convey the message that it respects customer's time. I repeatedly requested that I not return to the dealership until everything was done so that all I needed to do was sign paperwork. Terms had already been negotiated and agreed to. I was assured that this was the case but when i arrived, nothing could've been further from the truth. Spent 1/2 day just sitting around waiting on others. Cadillac can do better!

March 11, 2025

Great dealership, friendly personnel, anxious to please and complete the deal, quality products and service with a smile! More

by CLC66_98
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team and that you found our service friendly and efficient. We take pride in offering quality products and service, and it’s great to know we met your expectations. If you need anything in the future, don’t hesitate to reach out!

March 11, 2025

Always great service at the best Cadillac dealership in North Texas! Fast, trustworthy and reliable! More

by LDEMARKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan MacPhereson
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you consistently receive great service with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 11, 2025

Excellent experience! Bret is a true professional and made us a customer for life. He really knew the product and answered all of our questions. He also helped guide our More

by BONIN5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Crest Cadillac responded

We’re thrilled to hear that Bret provided you with such a professional and informative experience. It’s fantastic to know that the XT5 is now your second Cadillac! We truly appreciate your trust and loyalty, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!

March 11, 2025

The customer service and support was good service during my appointment on Saturday. Thank you More

by NATALIEVACIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words about our customer service during your appointment on Saturday. We appreciate your feedback and are glad to hear that you had a positive experience with us.

March 11, 2025

Logan McPhearson in the service department is wonderful! He makes every visit easy. He is professional and always promptly addresses any issues or concerns. He takes the time to explain any work needed an More

by rosa11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhearson in the service department 5 star service.
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Mar 12, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experiences with Logan. He truly embodies our commitment to excellent service, and we appreciate you taking the time to share your thoughts. Looking forward to seeing you again soon!

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