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Crest Cadillac
Frisco, TX
1,432 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,432 reviews
August 21, 2025
Excellent experience with Logan and Greg. They attended to my needs as always very professionally!!. Management cares about their customers at this store. They attended to my needs as always very professionally!!. Management cares about their customers at this store. More
by ajeddy
Verified Customer
August 21, 2025
Crest Cadillac’s service department is a disappointment. Repairs were done improperly, and when I brought it up, there was no accountability or professionalism. Promises of timely service turned into repeat Repairs were done improperly, and when I brought it up, there was no accountability or professionalism. Promises of timely service turned into repeated delays with no communication. For a luxury brand, this level of carelessness is unacceptable. I will not be returning and do not recommend Crest Cadillac to anyone! More
by User522
Employees Worked With
August 20, 2025
Me and my wife were very pleased. The sales man was extremely helpful with lots of information. Finance department was very prepared and very professional as well as the delivery was The sales man was extremely helpful with lots of information. Finance department was very prepared and very professional as well as the delivery was awesome. More
by gwg.graham
August 20, 2025
Dealer staff is always courteous and on time while checking in. Location is clean and inviting and beautiful showroom. checking in. Location is clean and inviting and beautiful showroom. More
by MJSprosper
Employees Worked With
August 20, 2025
Excellent work and great service. Car finished and returned as promised. Will use again. Thank you Crest. Car finished and returned as promised. Will use again. Thank you Crest. More
by WREID1
Employees Worked With
August 18, 2025
I always have a great experience at this dealership! Austin and Kodie were awesome to work with. Everyone was professional, friendly, and really took the time to make sure I was taken care of throughout Austin and Kodie were awesome to work with. Everyone was professional, friendly, and really took the time to make sure I was taken care of throughout the process. They made everything smooth and stress-free, and I truly appreciated their attention to detail. Highly recommend working with them if you’re looking for a new car! More
by TORYSUDDARTH
Employees Worked With
Other Employees :
Logan Mchperson
August 18, 2025
After being a loyal customer for over five years, I will never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days. Instead, the technician didn’t even know what parts were needed, ordered the wrong one, and then broke another part that was on backorder. It took them two weeks to finally get my car back to me, and no loaner was ever provided. When confronted the manager Logen’s response was basically, “it is what it is, things go wrong,” showing zero effort to make up for the situation or even a shred of empathy. More
by NotApplicable067
