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Crest Cadillac

Frisco, TX

4.8
1,048 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,048 reviews

May 02, 2025

Salesman Josh Betanzos from Crest Infiniti assisted with the purchase of a used car from Crest Cadillac, and he was great! He answered all my questions, put up with a lot of back and forth, would defini More

by Bernardo Cordero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Betanzos from Crest Infiniti
May 05, 2025 -

Crest Cadillac responded

Thank you for sharing your great experience! We're so glad to hear that Josh and Schuyler made your car-buying process smooth and enjoyable. It’s wonderful to know that Josh was there to answer all your questions and help you through the process. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 02, 2025

I recently purchased a car from Crest Cadillac, and I couldn't be happier with my experience, thanks to Chris Rucker. From the moment I walked into the dealership, Chris was welcoming and attentive, maki More

by eedj1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Crest Cadillac responded

Thank you so much for sharing your wonderful experience! We're thrilled to hear that Chris provided such exceptional service and made your car-buying process smooth and enjoyable. It's great to know he was able to meet your needs and provide detailed information to help you make an informed decision. We’ll be sure to pass along your kind words to Chris, and we truly appreciate your recommendation. Enjoy your new car, and we look forward to assisting you again in the future!

May 02, 2025

Excellent service and excellent service advisor, Ty King. Highly recommend both dealership and advisor. Thanks More

by RSHAW65956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty King
May 05, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Ty provided you with excellent service. It’s always great to know our customers are satisfied with both the service and the experience at our dealership. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 02, 2025

Doug was great with working with me and getting me behind the wheel of the vehicle of my dreams. Will be back! More

by X6M
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Crest Cadillac responded

Thank you for sharing your great experience! We're thrilled to hear that Doug helped make your vehicle purchase a smooth and enjoyable process. We look forward to assisting you again in the future—enjoy your new ride!

May 02, 2025

We love working with the service department, especially Monica. She is the absolute best there is. More

by TEXASWHEELOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so happy to hear that Monica has made your experience with our service department exceptional. We’ll be sure to pass along your kind words to her. It's always a pleasure working with loyal customers like you, and we look forward to assisting you again in the future!

May 01, 2025

Great service. Monica was very helpful and meet my needs. Ensuring that I was satisfied with the service More

by DLC1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
May 02, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Monica was able to meet your needs and ensure you were satisfied with the service. Providing helpful and attentive care is always our priority, and we’re glad she made a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

May 01, 2025

Communication isn’t the best, I’ve had multiple experiences there. The work done on my vehicle itself is great but the communication from advisors could be better. IE- I had a piece of metal pi More

by Lizette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience. We’re glad to hear that the work done on your vehicle met your expectations, but we are sorry to hear that you feel there was some miscommunication. We understand how frustrating it can be to receive conflicting information, and we certainly want to ensure that your future experiences are smoother. We’d like to discuss this further and address your concerns directly. Please reach out to James Freel, Service Director, at jfreel@vtaig.com so we can work to resolve this and improve your experience moving forward.

May 01, 2025

Logan did a great service I live so far and he sent someone to pick up our truck plus send us a car that way we have a car to move around until the truck was been repair 100 ⭐️ More

by Ramon Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so happy to hear that Logan provided excellent service and went the extra mile to ensure you had a car to use while your truck was being repaired. It's great to know that his efforts made the process more convenient for you. We truly appreciate your kind words and the 100⭐️ rating! We look forward to assisting you again in the future!

May 01, 2025

The communication with Douglas was very easy and fluid, very responsive and happy to support, all the time very flexible and willing to solve the issues. Also the experience with tania from finance was gre More

by danilo-bandeira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tania from Finance
May 02, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We're so pleased to hear that working with Douglas was smooth and supportive—his responsiveness and flexibility are qualities we truly value. It's also great to know that Tania in finance made a strong impression with her knowledge and helpful insights. We're glad both team members contributed to making your visit a fantastic one, and we appreciate your kind words!

May 01, 2025

Our service advisor went above and beyond. He help us with an executive I’m leak issue and our extended warranty was expired. More

by SCOTT.A.HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that your service advisor went above and beyond to assist with the issue. We always strive to provide the best possible service, and it’s great to know we were able to help you through it. We appreciate your feedback and look forward to assisting you again in the future!