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Crest Cadillac

Frisco, TX

4.8
1,034 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,034 reviews

February 25, 2025

I received prompt service and updates on work from Armand Narmi, my service manager. Armand Narmi has always responded promptly to my texts regarding service questions and service. He treats with respect and More

by CHGHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armand Narmi
Feb 26, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re so glad to hear that Armand Narmi consistently provides prompt service and keeps you updated throughout the process. It's great to know that he has earned your trust and treats you like part of the Crest family. We’re happy that Armand has been there for your family’s transportation needs, and we truly appreciate your continued loyalty. We look forward to assisting you and your family again in the future!

February 25, 2025

Trent Cross was awesome. I was a bit disappointed in Samuel Dixon for making me believe he would be there when I arrived and have cars ready for me to view. I text him and to More

by CRYSTALMITCHELL77539
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Dixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that Trent was able to provide you with an excellent experience. We sincerely apologize for any confusion or inconvenience caused by Samuel not being there as expected. Your comments are valuable to us, and we will work to ensure better communication in the future. We're happy it worked out in the end, and we appreciate your understanding!

February 24, 2025

Keilyn did a nice job providing professional service with my Escalade purchase. Her thorough communication and follow through along the process was impeccable. Nice job to the team for the Crest experience More

by Brent Fletcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Patel
Feb 25, 2025 -

Crest Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that Keilyn provided professional service and kept you informed throughout your Escalade purchase. It's great to know that your experience with Crest was just as impressive as your past experiences with Sewell. We truly appreciate your feedback and look forward to assisting you again in the future! Enjoy your new Escalade!

February 24, 2025

Great customer experience initially. Was pressured in the last leg of arbitration. Never got a choice to negotiate. Was bad form and felt pushed just like all the other dealers before co More

by BONEHOLMES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb Brosin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Melgarejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

February 23, 2025

Incredible salesmanship, professionalism, and product knowledge in buying my new 2025 Escalade. Crest Cadillac has set the bar high!! Thanks to Victor, Nelson and Josh. The experience was more than I cou More

by darrenmcbride01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson (Tech) Josh (Finance)
Feb 25, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that Victor, Nelson, and Josh provided exceptional service and that you’re loving your new 2025 Escalade. At Crest Cadillac, we pride ourselves on offering top-notch professionalism and expertise, and we’re so happy we met your expectations. Enjoy your new vehicle, and we look forward to assisting you again in the future!

February 23, 2025

What makes the difference between one Cadillac dealership and another just 1 thing customer care That is what Sam Dickerson will do for you at Crest Cadillac if you give him the opportunity to help you buy More

by Juan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Sam Dickerson provided you with exceptional customer care. At Crest Cadillac, we strive to make every visit memorable, and it’s wonderful to know Sam made a positive impact on your experience. We appreciate your feedback and look forward to serving you again in the future!

February 23, 2025

Crest Cadillac is a top-notch dealership that stands out for its exceptional customer service and extensive selection of luxury vehicles. From the moment you walk in, the staff is welcoming and knowledgeabl More

by andrewcortes79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Delong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We're so glad to hear that your experience at Crest Cadillac was seamless and enjoyable, and that our team made a lasting impression with their exceptional customer service. We truly appreciate your recommendation and look forward to continuing to provide you with excellence in both vehicle selection and service!

February 23, 2025

3% penalty for credit card use is unacceptable. I will not use Crest for service. More

by PHILLIPJTANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arman
Feb 24, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concern.

February 23, 2025

Grate service and vehicle was ready as promised and the service provider was great and went over the details of work provided when I called More

by whitf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your vehicle was ready as promised and that our service provider took the time to thoroughly go over the details of the work performed. We strive to provide excellent service and appreciate you sharing your positive experience!

February 23, 2025

As always, a great selection of cars to shop for, excellent and professional salesmanship, and an unbelievable deal. More

by madonid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience with our selection, sales team, and the deal you received. We appreciate your business and look forward to assisting you again in the future!

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