Crest Cadillac

Terrible service Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months.  The front tires had been re Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months.  The front tires had been replaced, the back tires weren't.  I'm being charged over $1,700 for excess wear because the tread didn't match. Now mind you I took the car in to get the alignment redone twice in the last year, and Crest told me there was nothing wrong with the alignment, so the tires wore unevenly.  This is my 4th lease car (1st through GM) I've never had a charge at the end of the lease until this ridiculousness. The car had issues from the beginning. When I first bought the car it was shifting rough in 1st gear When I took it back a service dept representative told me to "let you husband take the care out and really drive it".  There were numerous noises and breakdowns that were never fixed, always told there was nothing wrong with the car even though friends would get in the car and ask what that noise is...I reiterate, steer clear of this dealership. More

Great Service Advisor I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied More

Terrible Service!!! I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have r I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. This part I understood. What I did not understand was his unwillingness to help guide me through what to do. I asked him about a similar tire in another brand. He told me, “I don’t have any tires in your size in stock”! Really? In all of DFW not a single tire in my size? Then he proceeded to tell me to get a tire from Discount Tire! Unbelievably terrible service. Bryan could care less that I was stranded and did not know what to do about getting a tire. He was rude and very unprofessional. I asked to speak with manager but had to leave a message which was never returned. I will NEVER buy another car from Crest Cadillac!! More

satisfied Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all q Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer. More

Good experience with Kenneth of this dealer Me and my friend wanted to buy Cadillac Escalade. Kenneth, the sales consultant was patient and gave us clear, full introduction. Good experience on t Me and my friend wanted to buy Cadillac Escalade. Kenneth, the sales consultant was patient and gave us clear, full introduction. Good experience on this dealer More

Upper management to the Rescue! I bought a used vehicle from Crest. The conditions of sale was somewhat challenging due to the condition of the vehicle. As I understood it, the veh I bought a used vehicle from Crest. The conditions of sale was somewhat challenging due to the condition of the vehicle. As I understood it, the vehicle was a trade-in that had not gone through the regular service and sale readiness. Tire, rear light and other minor parts had to be replaced, but I had to agree to buy the vehicle before these services were performed. The vehicle couldn't be properly checked out because regular things like remote etc were not working. I agreed to buy the vehicle because I liked the vehicle and trusted Crest's reputation. Things got complicated when some of the important options were not working after the services were completed. The salesman (Jolly) was understanding, but the manager (Steve) didn't want to fix anything else on the vehicle. Luckily, the malfunctioning options only needed proper operation.and adjustments. 2 days after the vehicle was picked up, we noticed that the A/C was not functioning properly. The vehicle was taken back to Crest for diagnosis. A rental vehicle was provided while the vehicle was being serviced. The service department initially requested that I pay $400.00 of the cost of $1,600.00 to get it fixed. They later waived the $400.00 charge. Although I had some problems with the buying experience, the eventual result was positive. The 5* is to show appreciation for the commitment to customer satisfaction. More

Do Not Do Business Here!!!! WORST DEALERSHIP TO DO BUSINESS WITH!!!! Leased a new Escalade from Crest Cadillac for the first time. It did not go as well as expected from a Cadil WORST DEALERSHIP TO DO BUSINESS WITH!!!! Leased a new Escalade from Crest Cadillac for the first time. It did not go as well as expected from a Cadillac Dealership, but oh well. Ive had the vehicle for a few months now and have used the concierge service twice for scheduled maintenance. First time, the driver took over 5 hours to get to us, we waited around all day for him and eventually had to reschedule for the next day. Wasted an entire afternoon waiting. Ok, now for the second service trip. This time, the Valet driver wrecked our vehicle!!! I received a call from the Valet manager and service manager at Crest. He said " I am sorry Mr.---------. Unfortunately our valet driver had an accident in your vehicle on the highway. Do not worry, we will fix it and it will not cost you a thing". Ummm.....I hope not!! Anyway, it is repaired and obviously we are not happy. I tried to work something out with the dealership and Cadillac District manager Doug _______. No one was willing to assist in this and I was told to take the vehicle back as it is and return their loaner or I would be charged $200 a day, rental fee. I will NEVER purchase a vehicle from Crest Auto Group and encourage you to look at another dealer. We have had great experiences with Sewell and will go with my gut next time and purchase our next Cadillac's from them. Maybe I am over reacting, but when you pay $100k for an SUV, you don't want someone else to wreck it and be told to shove it. I was offered to trade it in though. Put an additional $4500 down, extend my term 3 months and my payment goes up over $100 a month. Yeah, that's a GREAT DEAL!!! More

Unsatisfied "Certified" Used Escalade, Really! I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured t I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured that the squealing would stop after a day or so. I took the vehicle home at night, so I didn't notice that my tires were bald until the next day. I had to take it back a couple of days later to get the tires replaced. I also asked them to check the brakes again, because the squealing was getting worse. Since then, I have been back a total of 3 times with no results. The Service Mgr was nice, but I have very little confidence that they put my vehicle through certification process or did any of the detailed inspections that I was promised. I am definitely not satisfied with the service or the results that I have received at the Crest Cadillac of Frisco. They have basically told me that there is nothing that they can do and that I have to live with the loud squealing that comes from my vehicle every time I stop (it sounds like a bus). Very unsatisfied, N. Taylor More

Lease Return Had an issue with Lease returns (wear and tear). Duncan followed up on the issue explained their situation and both parties came into consensus regard Had an issue with Lease returns (wear and tear). Duncan followed up on the issue explained their situation and both parties came into consensus regarding the Bank payments. Overall would appreciate Duncan's and express my thanks to you to deal with the issue in a professional manner extended to me. This service convinced me to close the matter and issue. I would highly recommend your dealership to any person seeking either service on their current vehicle or leasing another. Thanks again.” - More