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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,054 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,054 reviews

May 02, 2025

We love working with the service department, especially Monica. She is the absolute best there is. More

by TEXASWHEELOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so happy to hear that Monica has made your experience with our service department exceptional. We’ll be sure to pass along your kind words to her. It's always a pleasure working with loyal customers like you, and we look forward to assisting you again in the future!

May 01, 2025

Great service. Monica was very helpful and meet my needs. Ensuring that I was satisfied with the service More

by DLC1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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May 02, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Monica was able to meet your needs and ensure you were satisfied with the service. Providing helpful and attentive care is always our priority, and we’re glad she made a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

May 01, 2025

Communication isn’t the best, I’ve had multiple experiences there. The work done on my vehicle itself is great but the communication from advisors could be better. IE- I had a piece of metal pi More

by Lizette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience. We’re glad to hear that the work done on your vehicle met your expectations, but we are sorry to hear that you feel there was some miscommunication. We understand how frustrating it can be to receive conflicting information, and we certainly want to ensure that your future experiences are smoother. We’d like to discuss this further and address your concerns directly. Please reach out to James Freel, Service Director, at jfreel@vtaig.com so we can work to resolve this and improve your experience moving forward.

May 01, 2025

Logan did a great service I live so far and he sent someone to pick up our truck plus send us a car that way we have a car to move around until the truck was been repair 100 ⭐️ More

by Ramon Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so happy to hear that Logan provided excellent service and went the extra mile to ensure you had a car to use while your truck was being repaired. It's great to know that his efforts made the process more convenient for you. We truly appreciate your kind words and the 100⭐️ rating! We look forward to assisting you again in the future!

May 01, 2025

The communication with Douglas was very easy and fluid, very responsive and happy to support, all the time very flexible and willing to solve the issues. Also the experience with tania from finance was gre More

by danilo-bandeira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tania from Finance
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May 02, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We're so pleased to hear that working with Douglas was smooth and supportive—his responsiveness and flexibility are qualities we truly value. It's also great to know that Tania in finance made a strong impression with her knowledge and helpful insights. We're glad both team members contributed to making your visit a fantastic one, and we appreciate your kind words!

May 01, 2025

Our service advisor went above and beyond. He help us with an executive I’m leak issue and our extended warranty was expired. More

by SCOTT.A.HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that your service advisor went above and beyond to assist with the issue. We always strive to provide the best possible service, and it’s great to know we were able to help you through it. We appreciate your feedback and look forward to assisting you again in the future!

May 01, 2025

Great to work with good cars good price. Salesman went above and beyond for me More

by jmenzies650
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bronson Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Crest Cadillac responded

Thank you for your great feedback! We're thrilled to hear that you had a positive experience and that the salesman went above and beyond to assist you. It's wonderful to know you found the cars and prices to your liking. We truly appreciate your business and look forward to working with you again in the future!

April 30, 2025

Service is great and appreciative of the service advisors always keeping it real and honest. Thank you More

by CHESHIRE069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Crest Cadillac responded

Thank you for your thoughtful review! We're glad to hear that you appreciate the level of service and the honesty from our service advisors—it’s so important to us that every guest feels informed and respected throughout their visit. We truly value your trust and look forward to continuing to provide you with dependable care.

April 29, 2025

Great dealership! People are wonderful to work with and attentive. They are courteous and friendly. More

by TPINKY1207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanya
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Apr 30, 2025 -

Crest Cadillac responded

Thank you for the kind words! We're thrilled to hear that you had such a positive experience with our team. It's great to know you found everyone attentive, courteous, and friendly—providing that level of care is something we truly value. We appreciate your feedback and look forward to seeing you again!

April 29, 2025

Bryan has been my go to for 3 Cadillac cars! ! He is exceptional!!!! He is the reason I keep buying Cadillac!! More

by SHANETSGREENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldham
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Apr 30, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Bryan has been such a valuable part of your driving journey, and we’re so glad to know he's helped you with three Cadillac vehicles! His exceptional service is exactly what we aim for, and we're glad that it's kept you coming back. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

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