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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,326 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,326 reviews

January 23, 2025

Service experience at Crest is a positive experience. The staff is professional, communicates thoroughly on all issues and does a great job getting you on your way. Could not be more pleased. More

by RICHARD_FORCELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re delighted to hear that your service experience was so positive. It’s great to know our staff’s professionalism and clear communication made a difference and that we were able to get you back on the road efficiently. Your satisfaction means a lot to us, and we look forward to serving you again!

January 23, 2025

Bryan was very professional and informative and helpful. making a reservation was a breeze. Loved the speed of the process to drop the car off. More

by RAYBOZORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to hear that Bryan provided professional, informative, and helpful service. It’s great to know that making a reservation was simple and that the drop-off process was quick and efficient. We’re always here to make your experience as seamless as possible, and we appreciate your kind words!

January 23, 2025

Completely satisfied with the service and the timeliness of completion is the service of my car. More

by tridib.tennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica from service
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear that you were completely satisfied with the service and the timely completion of your car’s maintenance. Providing efficient and high-quality service is always our goal. We look forward to serving you again in the future!

January 23, 2025

The experience at Crest was easy and stress free. I was able to find a car I liked and the purchase experience was very easy. More

by PAUL@PBJHOMES.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that your visit was easy and stress-free and that you found a car you liked. Making the purchase process smooth and enjoyable is always our goal. If there’s anything more we can do for you, we’d be happy to assist!

January 23, 2025

This is my 3rd Cadillac and I have always been satisfied with Crest Service. Greg was great! More

by LISABACKMAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your continued loyalty and for choosing us for your Cadillac service needs. We’re thrilled to hear that Greg provided you with great service and that you’ve consistently been satisfied with your experiences. It’s always a pleasure to assist valued customers like you, and we look forward to continuing to provide the excellent service you deserve!

January 23, 2025

I experienced very professional service throughout my purchase process. From my greeting by the receptionist, through negotiations and the final finance aspect I have no complaints. More

by superrooster45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're delighted to hear that every step of your purchase process, from the warm welcome by our receptionist to the negotiations and finalizing your financing, met your expectations. Providing professional and seamless service is what we strive for, and it’s wonderful to know you were satisfied. We look forward to assisting you again in the future!

Jan 24, 2025 -

superrooster45 responded

Thank you for the acknowledgment and look forward to any business I might have in the future.

January 23, 2025

I have written extensively on Yelp and Google reviews about this dealership since 2015 but have been a customer since 1996 in sales and service. More details there. Most recent service was for oil chang More

by Doug@dougcaldwell.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano in Service Dept gets my rating 5 stars
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your detailed feedback and for being such a loyal customer! We truly value your continued trust in both our sales and service teams. It’s great to hear your recent service went well overall, but we’re sorry for the inconvenience caused by the software update resetting your personalized settings. Your suggestion to notify customers beforehand is an excellent point, and we will share it with our team to improve the experience. Thank you for sharing your thoughts and for your years of support!

Jan 24, 2025 -

Doug@dougcaldwell.net responded

And one more fix was required. After the tires were rotated the tire pressure sensor for each wheel was not recalibrated so reducing or inflating tires had no effect. Sensor read out on dash was giving false incomplete info. Returned to dealership and Greg promptly identified and fixed problem. And he apologized for cause the problem.

January 23, 2025

Felix was very informative, professional, and responsive with our purchase. Great service and we will be purchasing our next Cadillac from him. More

by DENNIS98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Felix provided informative, professional, and responsive service during your purchase. It’s great to know you had such a positive experience and that you plan to return for your next Cadillac. We truly appreciate your loyalty and look forward to assisting you again in the future!

January 23, 2025

This is our first Cadillac and I want to give a big THANKS to Crest Cadillac for making the whole process streamlined and simple. From the arrival, to test drive to purchasing and out the door. The who More

by Lucas McManus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica also in Service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We’re thrilled to hear that your first Cadillac purchase experience was so smooth and enjoyable. It’s our goal to make every step of the process as seamless as possible, and we’re excited that we could meet your expectations. We’re honored to have earned your trust, and we look forward to serving you as a Cadillac owner for years to come!

January 23, 2025

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vertano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!

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