Crest Volvo Cars - Service Center

Everything was great except when I got home I realized they charge more for an oil change than what is advertised when you do the online scheduler. 184.95 is the online price but I realized I was charged they charge more for an oil change than what is advertised when you do the online scheduler. 184.95 is the online price but I realized I was charged well over 200 for the service. I did not realize until I got home and checked my paperwork about my scheduled visit. I have emailed the service department about this but have not heard back. Seems like a bait and switch. Otherwise my experience was good. My service agent was great. Wait was not too long. People were friendly. The only thing that leaves a bitter taste is the difference in advertised amount and when you pay amount. It is significantly higher. Side note: was finally contacted after unsatisfied review and told that I agreed to extra products which increased price. This is flat out lie. Need to adjust rating now because this is getting more and more unscrupulous. Watch your bill and price when you go. I didn't! More

As always Lyn was great to work with. The service department did a good job with the service. The service department did a good job with the service. More

My Service Advisor, Lyn has always been great, but I am having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanatin having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanating from underneath the car - this is clearly a loose shielding or exhaust hanger that causes a rattle when going over bumps. The tech attributed this to the broken bushings on the driver side upper and lower control arms. Photos verified that they were deteriorated, but not horrible. I did have them replaced and a few other things addressed - all for about $4500.00 out of pocket. When I picked up my car and drove it off, the same noise was there. I took it back not once, but twice and the the issue persisted. I had to leave for a flight and was unable to stay and get it resolved. Now I am questioning if the $4500 I spent was even necessary or if I was just a chump who got extorted. I've built a long relationship with Crest's Service department over the years and would have continued to have my car serviced there until the wheels fell off, but this experience has definitely tarnished my opinion and may have lost them a life-long customer. More

Always happy with the service from Crest Volvo. Lyn is an excellent service advisor. Having worked with him for 5 years, I have confidence in his opinion and recommendations. Lyn is an excellent service advisor. Having worked with him for 5 years, I have confidence in his opinion and recommendations. More

Cater to the customer and prioritizes accordingly and what is of importance to keep the vehicle operating smoothly what is of importance to keep the vehicle operating smoothly More

You are the best in the business. The service is outstanding and always very helpful. Lyn Ford, has taken care of our SUV's and 850 for several years. We go with his recommendations The service is outstanding and always very helpful. Lyn Ford, has taken care of our SUV's and 850 for several years. We go with his recommendations to take care of our Auto's. The service department is really great as they take care of our older SUV which is 20 years old and continues to keep going. We want to thank everyone that works on our cars for what they do for us. My daughter will moving down in late June will be using Crest for her XC60 service. Crest is the best place to go. More

Lyn has set a new standard of service for me. He scheduled my follow-up service appointment, arranged my loaner car, helped me retrieve important documents from my car while in the service bay, a He scheduled my follow-up service appointment, arranged my loaner car, helped me retrieve important documents from my car while in the service bay, and kept me updated at all times. I very much appreciate Lyn's commitment to outstanding customer service. More