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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,206 Reviews

1,206 Reviews of Crest Volvo Cars - Service Center

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March 31, 2025

As a repeat Volvo customer, I can confidently say that this dealership consistently exceeds expectations. From the moment you step onto the lot, the environment is welcoming and professional. The entire s More

by JODYLENDERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael Mergott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Volvo Cars responded

Thank you for your continued trust in us! We're thrilled to hear that Gage and our team consistently exceed your expectations. Your loyalty means a lot to us, and we're so glad to know that our service and expertise have made each visit enjoyable. If you ever need anything, we’re always here to assist you!

March 31, 2025

One part was missed while car washing and is not getting replaced since 3 weeks. Very disappointed with the service More

by krishnac1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyn Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Volvo Cars responded

We are sorry to hear that you are disappointed with your service. Please reach out to General Manager Jason Pickering at jpickering@vtaig.com or 469-384-2688 so we can address this and resolve the issue promptly. We appreciate your feedback and look forward to making this right for you.

March 31, 2025

Top notch service and environment from everyone in the Crest Volvo team. Take all your service needs to Lyn. More

by SCOTTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pickering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that you had a top-notch experience with our team. Lyn is truly an asset, and we're glad to know he took great care of you. We look forward to continuing to serve you for all your future service needs!

March 30, 2025

Lyn was courteous, informative, and provided an accurate timeline for service. I will schedule future service needs with Crest. More

by wichitasooner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We're glad to hear that Lyn provided courteous and informative service, along with an accurate timeline for your service. We appreciate your trust and look forward to assisting you with your future service needs!

March 30, 2025

Service was great. Loaner was perfect. Bryce, my service advisor made my visit easy. All around great experience. More

by kevin.johnson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremi Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience! We're glad to hear that Bryce made your visit smooth and that you were pleased with the service and loaner vehicle. Providing a seamless and hassle-free experience is always our goal, and we appreciate your feedback. We look forward to assisting you again in the future!

March 30, 2025

My service with Lyn was outstanding. He listened to my issue, helped me understand the service process, kept me informed about the status of my service, and arranged for my return to the More

by jrstover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience! We’re so glad to hear that Lyn provided outstanding service and kept you informed throughout the process. We truly appreciate your feedback and are happy we could assist you.

March 30, 2025

I wanted to take a moment to share my positive experience at Volvo Crest. Lyn Ford was extremely helpful throughout my visit. He took the time to explain every detail I asked about regarding my repair, and h More

by MAJD EDRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Crest Volvo Cars responded

Thank you for sharing your wonderful experience! We're delighted to hear that Lyn Ford provided you with such helpful, patient, and knowledgeable service. Taking the time to ensure every detail is clearly explained is something we value, and we're glad Lyn made your visit smooth and stress-free. We truly appreciate your kind words and look forward to assisting you again in the future!

March 29, 2025

Lyn Ford is without peer & the best service advisor I have had in over 30 years. His communication as well as going the extra mile makes all the difference in the world. More

by ressex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that Lyn Ford has provided you with outstanding service. We truly appreciate his dedication to going above and beyond for our customers. It's great to know his efforts have made a positive impact on your visits. We look forward to continuing to serve you!

March 29, 2025

Dealership was efficient. Was able to schedule appointment quickly, loaner vehicle was readily available, and service was completed promptly as communicated. I especially li More

by VEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Crest Volvo Cars responded

We're so glad to hear that you had an efficient experience with us! It's great to know that you appreciated the quick appointment scheduling, the availability of the loaner vehicle, and the timely service. We're also happy that the video review and electronic approval process made a positive impact. Thank you for your feedback, and we look forward to serving you again in the future!

March 28, 2025

Ally and the Crest Volvo team are always great and very accomodating to work with. More

by MEL_1280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Crest Volvo Cars responded

It's great to hear that Ally and the team consistently provide you with excellent and accommodating service! We appreciate you taking the time to share your positive experience. We're glad they make working with us so easy, and we look forward to seeing you next time!

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