Crest Volvo Cars - Service Center

Crest Volvo Cars responded

We understand your frustration with the extended repair time and communication gaps during your recent service visit. It's clear that your service took longer than expected, and we recognize that more frequent progress updates would have made the experience smoother. We're glad that Jasmin provided pleasant assistance and helped you navigate the extended warranty details. We also appreciate you noting the convenience of the loaner vehicle during your wait. Your feedback about service policies and communication is valuable to us. We want every customer to feel informed throughout their service experience and confident in the value we provide. We are sorry to hear that you feel this way about certain aspects of your visit. We'd welcome the opportunity to discuss your experience further and address your concerns directly. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can work toward a better experience for you.

Crest Volvo Cars responded

Thank you for taking the time to share your experience. We truly appreciate your continued trust in our service team. It's wonderful to hear that we consistently provide excellent service and maintain clear communication throughout the process. We're especially pleased that we've been able to complete your service needs on schedule or even ahead of time. Your confidence in Crest Volvo Cars means everything to us, and we look forward to continuing to exceed your expectations with every visit.

Crest Volvo Cars responded

We understand your frustration with the oil plug issue that occurred after your service visit. We appreciate you acknowledging that our team member handled the situation professionally and worked quickly to resolve the problem and minimize any further inconvenience. Your feedback about both the initial efficient service and the follow-up care is valuable to us. We are sorry to hear that you feel this way about your overall experience, and we take these matters seriously to ensure our service standards meet your expectations. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss this further.

Crest Volvo Cars responded

Thank you for sharing your experience with us. We are delighted to hear that you consistently receive excellent service and that Ally has been so knowledgeable and helpful in assisting you. Your satisfaction with our service means everything to us, and we truly appreciate your continued trust in our team. We look forward to providing you with the same outstanding experience on your future visits.

Crest Volvo Cars responded

Thank you for sharing your positive experience with Lyn. We are delighted to hear that you had such an excellent experience with your service advisor. It's wonderful to know that the outstanding service you received has earned your continued loyalty and keeps bringing you back to Crest Volvo Cars. Your kind words about the exceptional service mean a great deal to us, and we truly appreciate customers like you who take the time to recognize our team's dedication to providing outstanding automotive care.

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us. We are delighted to hear that our team created such a welcoming environment for you. It means so much to know that you felt a genuine sense of belonging and experienced the warmth of our team during your visit. Creating that family-like atmosphere is something we truly value, and your kind words about our helpful approach and the people you met with us are deeply appreciated. We are grateful for customers like you who take the time to share these positive experiences.

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our team's professionalism and expertise. It means so much to hear that you found our staff to be welcoming and well-informed during your visit. We take great pride in maintaining a clean and comfortable environment for all our customers, and we're delighted that this made a positive impression on you. Your feedback encourages us to continue delivering the high-quality service experience that our customers deserve.

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience with your sunroof repair. It sounds like Mark provided you with excellent service and kept you well-informed throughout the process. We truly value feedback like yours as it helps us understand what we are doing well. Your satisfaction with both the quality of service and the clear communication you received means a great deal to us at Crest Volvo Cars.

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We are delighted to hear that our team member provided you with excellent service and was both responsive and helpful throughout your visit. It's wonderful to know that the work performed met your expectations and that you were satisfied with the quality. Your feedback means a great deal to us, and we truly appreciate your trust in our services. We look forward to continuing to serve you in the future.

Crest Volvo Cars responded

Thank you for sharing your experience with us. We're delighted to hear that your visit went so well from start to finish. It's wonderful to know that our service team provided you with the professional care you deserved and that we were able to complete your work both promptly and accurately. Your feedback about the quality of service means a great deal to us. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.