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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,445 Reviews

1,445 Reviews of Crest Volvo Cars - Service Center

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July 19, 2025

Jasmine was very pleasant and did a nice job as a service writer. She helped to track down some extended warranty detail which I appreciated. The car was in for a check engine light and it took 5 days More

by DFUERST5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmin Umanzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Crest Volvo Cars responded

We understand your frustration with the extended repair time and communication gaps during your recent service visit. It's clear that your service took longer than expected, and we recognize that more frequent progress updates would have made the experience smoother. We're glad that Jasmin provided pleasant assistance and helped you navigate the extended warranty details. We also appreciate you noting the convenience of the loaner vehicle during your wait. Your feedback about service policies and communication is valuable to us. We want every customer to feel informed throughout their service experience and confident in the value we provide. We are sorry to hear that you feel this way about certain aspects of your visit. We'd welcome the opportunity to discuss your experience further and address your concerns directly. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can work toward a better experience for you.

July 19, 2025

awesome service as always. Great communication and completed om time or before. Never have had an issue with Crest service More

by Villard.randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Caplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your experience. We truly appreciate your continued trust in our service team. It's wonderful to hear that we consistently provide excellent service and maintain clear communication throughout the process. We're especially pleased that we've been able to complete your service needs on schedule or even ahead of time. Your confidence in Crest Volvo Cars means everything to us, and we look forward to continuing to exceed your expectations with every visit.

July 18, 2025

Initial service was good and efficient, however, oil plug was not put back in properly which caused oil to leak all over my garage and require my car to be towed in two days after service to have the issue a More

by SGILLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

We understand your frustration with the oil plug issue that occurred after your service visit. We appreciate you acknowledging that our team member handled the situation professionally and worked quickly to resolve the problem and minimize any further inconvenience. Your feedback about both the initial efficient service and the follow-up care is valuable to us. We are sorry to hear that you feel this way about your overall experience, and we take these matters seriously to ensure our service standards meet your expectations. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss this further.

July 18, 2025

I’m am always pleased with the service I receive at Crest Volvo. Allie is very knowledgeable and very helpful. More

by JENKINSCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience with us. We are delighted to hear that you consistently receive excellent service and that Ally has been so knowledgeable and helpful in assisting you. Your satisfaction with our service means everything to us, and we truly appreciate your continued trust in our team. We look forward to providing you with the same outstanding experience on your future visits.

July 18, 2025

Lynn is a fantastic service advisor! We keep going back to crest Volvo because of him! More

by JIMRAINBOLTBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for sharing your positive experience with Lyn. We are delighted to hear that you had such an excellent experience with your service advisor. It's wonderful to know that the outstanding service you received has earned your continued loyalty and keeps bringing you back to Crest Volvo Cars. Your kind words about the exceptional service mean a great deal to us, and we truly appreciate customers like you who take the time to recognize our team's dedication to providing outstanding automotive care.

July 17, 2025

It is friendly and helpful and full of beautiful people that make you fill like you belong there and that you are one of the family. More

by Marhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us. We are delighted to hear that our team created such a welcoming environment for you. It means so much to know that you felt a genuine sense of belonging and experienced the warmth of our team during your visit. Creating that family-like atmosphere is something we truly value, and your kind words about our helpful approach and the people you met with us are deeply appreciated. We are grateful for customers like you who take the time to share these positive experiences.

July 17, 2025

The dealership employees are very nice, professional and knowledgeable. The dealership is nice and clean. . More

by SHEFFIELDGLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our team's professionalism and expertise. It means so much to hear that you found our staff to be welcoming and well-informed during your visit. We take great pride in maintaining a clean and comfortable environment for all our customers, and we're delighted that this made a positive impression on you. Your feedback encourages us to continue delivering the high-quality service experience that our customers deserve.

July 17, 2025

Mark was great to work with as my car needed repairs to the sunroof. Great communication and updates. More

by Harmish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience with your sunroof repair. It sounds like Mark provided you with excellent service and kept you well-informed throughout the process. We truly value feedback like yours as it helps us understand what we are doing well. Your satisfaction with both the quality of service and the clear communication you received means a great deal to us at Crest Volvo Cars.

July 17, 2025

Mark was very responsive and helpful. The quality of work was done to my satisfaction. More

by J4JASBIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We are delighted to hear that our team member provided you with excellent service and was both responsive and helpful throughout your visit. It's wonderful to know that the work performed met your expectations and that you were satisfied with the quality. Your feedback means a great deal to us, and we truly appreciate your trust in our services. We look forward to continuing to serve you in the future.

July 17, 2025

Everything went smoothly. Service writer was very professional. Work was done on time and correctly. Great service. More

by jfnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience with us. We're delighted to hear that your visit went so well from start to finish. It's wonderful to know that our service team provided you with the professional care you deserved and that we were able to complete your work both promptly and accurately. Your feedback about the quality of service means a great deal to us. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.