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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,392 Reviews

1,392 Reviews of Crest Volvo Cars - Service Center

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June 27, 2025

I use Crest Volvo service because of Service Advisor Lyn Ford and Service Tech Delfin. Keep them and you'll keep me. Those guys deserve a raise! General Manager at Crest Volvo is really accessible and frien More

by RGMINV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremi Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Team has always been fair in negotiations and great to work with on the service side. More

by JENNIBENTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Lyn is wonderful! He was helpful, communicative, and didn’t keep my car a moment longer than necessary. He’s thoughtful about the little things - he even made sure my More

by HelenaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Jordan couldn’t fix the issue on the phone, so he had the car towed in. Had to wait a day due to heavy load in the shop, but then fixed with a software download. Car back, cleaned and washed as well. Well do More

by DBRICH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Crest Volvo Cars responded

We are delighted to hear about your positive experience with Jordan and our service team. We understand that having your car towed in wasn't the most convenient solution, but we're glad Jordan was able to resolve the issue with the software download. Thank you for your patience during our busy period, and we're pleased that we could return your car cleaned and washed. Your feedback about our thorough service approach means a great deal to us.

June 26, 2025

Bryce was very helpful. Simone else dropped the ball and didn’t book the appointment. Bryce was able to get me in the next day More

by PC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael Mergott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Service I paid for WAS NOT COMPLETED. This is unethical and absolutely UNACCEPTABLE. UNACCEPTABLE unacceptable More

by MADZMURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Always a pleasant experience servicing our Volvos here, they keep the 17 year old wagon going strong. More

by BRENTASAURUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Crest Volvo Cars responded

Thank you for your kind feedback! We're happy to hear that servicing your Volvo with us has always been a pleasant experience. It’s great to know we’re helping keep your 17-year-old wagon running strong. We appreciate your trust and look forward to continuing to support you and your vehicle!

June 26, 2025

Very good at customer service, great communication, and responsiveness. Love the loaner car service and convenience More

by coryshelton76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Crest Volvo Cars responded

Thank you for your kind feedback! We're glad to hear that our customer service, communication, and responsiveness met your expectations. It’s great to know you appreciate the convenience of our loaner car service as well. We look forward to serving you again!

June 25, 2025

Service associate was great no complaints. Jordan provided quick and easy results in a reasonable time frame More

by EB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Crest Volvo Cars responded

Thank you for the feedback! We're glad to hear your service experience went smoothly and that Jordan provided efficient and timely assistance. It's great to know everything met your expectations—we appreciate you choosing us and look forward to helping again in the future!

June 25, 2025

Thanks for getting my car in and maintained while providing the loaner vehicle. Crest Volvo Frisco is one of the few that know how to treat customers! More

by PATRICKJPARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We’re happy to hear that getting your car serviced and providing a loaner vehicle made the experience smooth and convenient. It means a lot to know Crest Volvo Frisco stands out in delivering great customer care. We appreciate your trust and look forward to serving you again!

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