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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,496 Reviews

1,496 Reviews of Crest Volvo Cars - Service Center

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August 02, 2025

Jasmine provided excellent assistance, frequently communicating updates and proactively following up. Additionally, she effectively answered all questions, demonstrating thorough knowledge and commit More

by STILWALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

We are delighted to hear about your wonderful experience with our team. Your feedback about receiving excellent assistance and frequent communication updates truly means a lot to us at Crest Volvo Cars. We understand how important it is to stay informed throughout your automotive journey, and we are thrilled that our proactive approach made a positive difference for you. It is wonderful to know that all your questions were answered thoroughly and that you experienced our commitment to providing knowledgeable service. Your recognition of our team's dedication motivates us to continue delivering the exceptional care that every customer deserves.

August 01, 2025

I always get good help at Crest Volvo and really appreciate my service person, Ally. She helps me determine whether I need to bring the car in, helps with a loaner and answers any questions I have. More

by WPERROTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

Your positive experience means so much to us at Crest Volvo Cars. We are thrilled to hear that you consistently receive excellent assistance and that Ally provides such helpful guidance with scheduling, loaner arrangements, and answering your questions. It is wonderful to know that you feel supported throughout your service experience. Your trust in our team and continued loyalty truly makes our day. We look forward to continuing to provide you with the same level of care and support for all your future automotive needs.

August 01, 2025

I was a high maintenance customer due my schedule and how far I have to drive to get to the dealership. We had a minor issue with my repair and she was extremely accommodating to my timeline and made sure it More

by COURT.WILLOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres (valet driver)
Aug 04, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with us at Crest Volvo Cars. We understand that managing a busy schedule while traveling a long distance to reach our dealership can be challenging, and we truly appreciate your trust in our services. It brings us great joy to know that our team was able to work with your timeline and ensure that everything was handled to your satisfaction when the repair issue arose. We are delighted that Andres provided you with such courteous and pleasant service during your vehicle exchange. Your feedback means the world to us, and we look forward to continuing to provide you with the exceptional service you deserve.

August 01, 2025

Lynn was wonderful and very helpful. Updated me and was quick to return my phone calls. Very friendly More

by hannahefarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

Your positive experience with Lyn means everything to us. We are thrilled to hear that you found the service wonderful and helpful throughout your visit. It sounds like you received excellent communication with prompt phone call responses, which is exactly what we strive to provide every customer. The friendly approach you experienced reflects our commitment to making each interaction as pleasant as possible. Thank you for taking the time to share your feedback about your experience.

August 01, 2025

Great and friendly service from my advisor. Being able to have a loaner car at my disposal was crucial and they accommodated that for me. More

by CLJOHNSON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

Your positive experience with our service team means so much to us. We are thrilled to hear that your advisor provided you with excellent and welcoming support throughout your visit. Understanding how important it was for you to have transportation available, we are pleased that we could provide you with a loaner vehicle that met your needs. Your feedback highlights exactly what we strive for at Crest Volvo Cars - combining professional expertise with genuine care for our customers' convenience and satisfaction.

August 01, 2025

Great service as usual. They were quite busy but my car was ready quickly, as promised. More

by RADMOM73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our service team. It's wonderful to know that despite our busy schedule, we were able to have your vehicle completed in the timeframe we promised. Your recognition of our consistent service quality means a great deal to us at Crest Volvo Cars. We appreciate your continued trust in our team and look forward to serving you again.

July 31, 2025

Mark did a great job servicing my vehicle and finding economical solutions to difficult issues. Customer service was great. More

by kevin.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Crest Volvo Cars responded

We are absolutely thrilled to hear about your positive experience with our vehicle service! It's wonderful to know that our team provided great customer service and was able to find cost-effective solutions for the challenging issues with your car. We truly value feedback like yours as it shows we're meeting our commitment to delivering quality service while being mindful of our customers' budgets. Your satisfaction means everything to us at Crest Volvo Cars, and we look forward to continuing to serve you with the same level of excellence in the future.

July 31, 2025

Crest Volvo is amazing. From sales to service, they make everyone feel special Me and my family will definitely be back More

by tammyryan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are so glad to hear that you and your family feel special and that we could provide you with such an amazing experience, from sales to service. We look forward to welcoming you back to Crest Volvo Cars in the future!

July 31, 2025

Jasmin is responsive and communicates well with the issues on the vehicle as they figure out. More

by RAJA0510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We appreciate you taking the time to share your experience and we are glad to hear that Jasmin provided you with excellent communication. We will be sure to pass your feedback along to her and the rest of our team.

July 31, 2025

Lynn Ford explains the problem well and makes the customer to understand. He is very helpful to get the things done in timely manner. More

by VISHWA GANGULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for the wonderful feedback! We are so glad to hear that Lynn provided you with such a positive experience. We pride ourselves on clear communication and timely service, and we will be sure to share your comments with him and our entire team.

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