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Crestmont Hyundai

Brunswick, OH

Overview
Employees
Reviews
Vehicles
4.4
4,906 Reviews
Crestmont Hyundai is The #1 Dealer in Customer Satisfaction. Crestmont services all Hyundai drivers from Cleveland to Akron, including Brunswick, Strongsville, Parma Heights, Parma & Medina. We here at Crestmont Hyundai pride ourselves on delivering the best customer service and dealership experience to Hyundai drivers throughout Brunswick, Strongsville, Parma Heights, Parma and Medina. With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car! Take a look around and discover that new Hyundai models have all the elements you desire in a car: safety, dependability, comfort and tech features. We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in a new Hyundai Sonata, Santa Fe Sport, Elantra, Santa Fe or Tucson. Now, we know that not every driver is in the market for a new car. That's why we maintain a comprehensive list of quality and affordable used cars. There's simply no denying that buying used is a great way to drive top-quality car while saving money at the same time.
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2961 Center Road

Brunswick, OH

44212

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Showing 4,906 reviews

March 03, 2022

Service for oil change went very well. Very nice and informative about what was completed. More

by STEFFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde
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March 03, 2022

Thank you I had a good experience and was satisfied with the work. It took longer than expected but I was prepared. More

by reneerubertino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Riczo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David LaLonde, Emily Hamrick, Bryan Mulligan
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March 03, 2022

Extremely poor communication related to the extent of the problems with my brand new car More

by Debmon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nancy Moeschl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Hamrick, Jared Dresp, Chris Boger
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Mar 03, 2022 -

Crestmont Hyundai responded

We understand how frustrating and disappointing it can be when things do not go as expected. For many, one of the most exciting things as adult is to purchase a new car. We all love that new car smell. Unfortunately things do not always go as planned and we feel terrible that this was one of those situations where things did not go as expected. We know that the issues that occurred were out of your control as well as ours but we should have done a better job communicating with our customer- parts on backorder, shipping delays, current market definitely has some new challenges that many industries are going through. We should have done more to keep you informed of all that going on that kept holding up your new car. We are always trying to find ways to improve ourselves as a dealership, communication is definitely something we are focused on. In the end, we feel terrible that your new car came in with an issue but the good news is that we were able to resolve the issue. We hope that you enjoy your new car. We are here to help should you ever have any additional questions regarding all the new tech and features, maintaining and servicing your car when needed. Please let us show you that we can do much better in taking care of you and your automotive related needs.

Mar 03, 2022 -

Debmon responded

I am confident I will enjoy a new vehicle once I obtain one from another dealership. The vehicle sold to me was determined to be a Lemon by the manufacturer prior to it being registered to me and taking it off the lot. Looking forward to putting the Crestmont experience behind me and moving on.

March 03, 2022

Really appreciate this dealer selling us a new Palisade at MSRP with basically no contingencies. Other dealers (Ganley) are really gouging during this chip shortage but Crestmont came though for us and we More

by ronosu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Reshni, Chris Boger, Alex Fuldauer
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March 02, 2022

Jared was great to work with. He kept us updated on when the car would be in and set up a pick up time. More

by tlt1203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Reshni, Jared Dresp
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March 02, 2022

Sales end was good. After the sale, service, and car prep did not me our expectations. More

by evankota
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn Riczo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Moeschl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Dresp
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March 01, 2022

Very easy to work with. Saw to our needs and went about even though buying used car. More

by Keam68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Salyer
Nancy Moeschl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Jones
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March 01, 2022

They took great care of my auto when it was in for service. Waited there untill it was finished in a reasonable time. More

by donmonyak7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde, Emily Hamrick
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February 28, 2022

The service manager did a good job of getting me in and promised I would get the car back in a timely manner. More

by KENROCKHOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde
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February 28, 2022

They are my local service center, but there always seems to be something they “forget” to do. This time, I spent just under $200 and they didn’t top off the other fluids. I got the message that my washer fl More

by Em.schrull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde, Emily Hamrick
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