Crestmont Hyundai

We used the Costco program looking for a Hyundai Venue. Zack from Crestmont emailed promptly and made an offer for the car we were after. We bought the car on Saturday morning and were in and out within 2 Zack from Crestmont emailed promptly and made an offer for the car we were after. We bought the car on Saturday morning and were in and out within 2 1/2 hours. Buying experience was calm and straight forward. Only 'upsell' was the extended tire, keyfob, wheel, and damage protection, which seemed worth it. More

I am extremely pleased and satisfied with my new car and the entire process was short and painless. I dread going to dealerships but Zack and the entire team were a pleasure to work with. They were even abl the entire process was short and painless. I dread going to dealerships but Zack and the entire team were a pleasure to work with. They were even able to get me a lower tier for financing and my 15k miles over lease was no issue for them! Truly a wonderful experience and I’m so grateful. I’ll be back a third time in 3 yrs! Thanks again Zack for the support and texting me back w answers to all my questions! You went over and beyond ! More

I HAVE A GENESIS G80 MY 4TH CAR LEASED THRU CRESTMONT THE TRANSMISSION BANGS IN N OUT AT LOW SPEEDS FOR TWO YEARS I HAVE BEEN COMPLAINING ABOUT IT THEY SAY COMPUTER TEST CANNOT FIND CAUSE, I PURCHASED A 2011 TRANSMISSION BANGS IN N OUT AT LOW SPEEDS FOR TWO YEARS I HAVE BEEN COMPLAINING ABOUT IT THEY SAY COMPUTER TEST CANNOT FIND CAUSE, I PURCHASED A 2011 BUICK IN OCT2020 PURCHASED AUTO WARRANTY $1400 DOLLARS TURN AIR CONDITION ON 4/2021 DID NOT WORK CRESTMONT SAID ITS NOT COVER I PAID THE COST. 5/21 CAR BREAK DOWN TOWED TO CRESTMONT THEY TOLD ME I HAVE TO BRING IT TO A BUICK DEALER I HAVE IT TOWED TO GANELY BUICK THEY TOLD ME IT NEED A CHIP IN THE ENGINE THEY TOLD ME MY WARRENTY DOES NOT COVER THE PART IT WILL COST ME $1000 WHEN THEY CAN GET THE CHIP THEY TOLD ME THEY MAY NOT GET THE PART FOR 3 TO 6 MONTHS THEY WERE KIND ENOUGH TO TELL ME THEY WILL STORE MY CAR FOR FREE THEY SUGGESTED I LEASE A NEW CAR UNTIL THEY FIX IT. WILL I GO BACK TO CRESTMONT TO LEASE xxxx NO, I HAVE ALWAYS HAD ISSUES WITH THE SALES PEOPLE More

Always so pleasant to work with. I will definitely choose them again when buying another car. Emily always goes out of her way to know her customers and make everything easy and comfortable choose them again when buying another car. Emily always goes out of her way to know her customers and make everything easy and comfortable More

I know that my car is being serviced properly..and in good hands... the employees in the service department are always courteous and helpful..and go out of their to see that my car and myself are a prior good hands... the employees in the service department are always courteous and helpful..and go out of their to see that my car and myself are a priority.. More

They had us in and out in less than an hour for a coil change. change. More

This was my 5th Hyundai purchase and my second from Crestmont. My previous experiance at Crestmont was excellent and Zack lived up to my returning expectations ! Crestmont. My previous experiance at Crestmont was excellent and Zack lived up to my returning expectations ! More

The Genesis Luxury Owner Experience and Genesis Service Valet are lackluster at best here. They don’t utilize the owner experience portal which results in not receiving exclusive benefits, services and veh Valet are lackluster at best here. They don’t utilize the owner experience portal which results in not receiving exclusive benefits, services and vehicle information. Simple benefits like unlimited car washes no longer exist. Scheduling vehicle is challenging and at times they cancel appointments last minute due to not having a loaner car. Seems there is not systems in place to manage this process. The computers are not connected to the necessary Genesis databases which make scheduling service and scheduled maintenance a much longer process than it needs to be. I never look forward to my up coming scheduled maintenance because it is always a hassle. More

Car in 3 times problem not fixed. Charged $80 diagnostic fee for warranty work. Extremely slow service. Standing in service center for at least 5 minutes without even being acknowledged. Very poor service.a fee for warranty work. Extremely slow service. Standing in service center for at least 5 minutes without even being acknowledged. Very poor service.are appointment for recall notices had to bring vehicle in twice. No idea why. More