Crestmont Toyota

Best experience ever! This is the first time I've ever bought a car from a dealership and James was so knowledgeable and helpful that he made it so much better than I had a This is the first time I've ever bought a car from a dealership and James was so knowledgeable and helpful that he made it so much better than I had anticipated! People tell horror stories about dealing with salesmen at dealerships; I will definitely recommend him to anyone who wants a great deal and a great salesman! More

James Makes The Deal Real...Easy For months James helped me thru options for my family. He was a gentlemen the entire time and truly helped make the process less laborious than ever. For months James helped me thru options for my family. He was a gentlemen the entire time and truly helped make the process less laborious than ever. This is my 2nd car purchase from James; there will be a 3rd. Thanks, James. Keep making deals. More

Made car buying hassle free After being at the surrounding Toyota dealerships, James by far surpassed them all. Having done most of my homework and negotiating via email, he guar After being at the surrounding Toyota dealerships, James by far surpassed them all. Having done most of my homework and negotiating via email, he guaranteed me a quick process and quick it was. Many thanks to James and team for making this experience pain free. More

Great Experience and a great sales rep! I wanted a new 2015 Avalon Limited. James Morando was the sales rep, and the whole process went smooth and without any issues. James was through and h I wanted a new 2015 Avalon Limited. James Morando was the sales rep, and the whole process went smooth and without any issues. James was through and helpful from the inception of the deal, until the delivery where he went out of his way to explain the new electronics. This is my fourth Avalon, and by far the best experience. More

Very positive experience James worked harder for me than any other car sales professional I've ever dealt with. A real straight shooter. He made the experience easy and painle James worked harder for me than any other car sales professional I've ever dealt with. A real straight shooter. He made the experience easy and painless. He'll be the first person I call next time we are looking for a new car. More

Disrespectful This is the WORST dealership I have ever been to !! I took my 2015 toyota Tacoma that I have had for 4 month to be looked at beacuse it is not stearin This is the WORST dealership I have ever been to !! I took my 2015 toyota Tacoma that I have had for 4 month to be looked at beacuse it is not stearing properly and they proceeded to tell me that it is supposed to stear like a boat there was nithing wrong with it they didn't really want to even look at it . With that said Craig W was nasty to me and wouldn't answer any questions I had . I proceed to try to get some answers from the service manager Roger who yelled at me and proceeded to tell me how much wotrk they had in the back and how he didn't have time to answer any questions . SO seems to me like the manager and assistant manager went to the same school for customer service this dealership is terrible !!!!!! More

2 sensors fail simultaneously? Bought my 2012 RAV4 at Crestmont and had a great experience. Used them for Toyota care service for 2 years / 25000 miles and found them great. Don't l Bought my 2012 RAV4 at Crestmont and had a great experience. Used them for Toyota care service for 2 years / 25000 miles and found them great. Don't live close by so used a local mechanic for oil changes and tire rotations since then. Vehicle has 38000 miles and is less than 3 years old. Check engine, 4WD and traction control dashboard lights all came on simultaneously earlier in the week. Took it back to Crestmont for diagnostic service and they told me oxygen sensor and the air fuel RAT sensor were both bad and the cost to fix it was $785. Charged me $237 for the air fuel RAT sensor and $167 for the oxygen sensor plus $380 for labor. Checked cost of parts online and found them much cheaper. Checked amount of time online to change both sensors and found either sensor would take less than 1 hour each. Besides the fact that the car was only 2000 miles beyond the standard warranty, I find it hard to believe that 2 sensors failed at the exact same time. What's the chances of that?? More

best car buying experience to date i typically get a new car every 3-4 years and have to deal with alot of back and forth and sales people telling me this is the best price, then when i i typically get a new car every 3-4 years and have to deal with alot of back and forth and sales people telling me this is the best price, then when i'm leaving they say hold on kand come back with a differnet "this is the best we can do" offer. It can be very annoying and frustrating. I started contacting dealers via online with a disount program at work after a view visits, and communciated via email with what i wanted and pricing with what's in stock. i went to crestmont and spoke with James who i was speaking via emial with. he had already sent me some #'s with the email back and forth, and i had other offers from dealerships. you know the "bottom line offer" from other dealerships. James worked the #'s and was very nice and not pushy. a sales guy not being pushy is not a normal thing at a dealership. this is something other dealerships should learn from. the whole thing is overwhelming as it is for people. James and I discussed differnet things and what was in stock and i found one, went a looked at it and worked the #'s up, i test drove it and loved it. the #'s beat any of the other dealerships and i was very pleased with it. he worked with me on my trade in also. i would definately recommend Crestmont toyota and James directly as the person they ask for. i plan on keeping this toyota a very long time, BUT i will be going back to cresmont when it's time for a new toyota! Thanks for the best car buying experience to date James! More

James Morando Two things you need to know: First: this was our first new car lease, so a last minute A-Z crash course in leasing was needed, not realizing we Two things you need to know: First: this was our first new car lease, so a last minute A-Z crash course in leasing was needed, not realizing we needed an inspection on the car who's lease we had taken over; Second: that I am an extremely detail oriented, 'build a new spreadsheet with 3-5 dealers info, with formulas, and make it work' sort of person. James won the bid because he was honest, transparent, patient, and forthcoming. Being cheerful and kind doesn't hurt either! Maybe I could have gotten it the new car little cheaper somewhere else, maybe not. What I could not get anywhere else was obviously truthful answers, a willingness to help, and no smoke and mirrors. When I built the spreadsheet, and he cheerfully agreed to vet each version of my numbers until I got it right, it also became apparent that other dealers were hiding, obscuring or just flat out lying about their numbers. That's the funny thing about spreadsheets - you collect good, clean data, breakdown number packs, write sound formulas and it starts filling in all the little boxes. I shouldn't have to arm-wrestle with you just to give you my business! So, he's a keeper. I am sure you have other salesmen who are also good and up front people, We just happened to be fortunate in connecting with him. I don't mind the extra distance on the drive, to get to you, as I expect your service department maintains the same high degree of integrity and service. If not, they will hear about it from James! So, I hope he's still there helping build your company for you in three years, because if so, we will be back. More

Smoothest Experience in getting a new car Very knowledgeable and pleasant guy. Not pushy at all and not sleezy car sales man lines or tacticks. Made my wife and I feel like he was wprking for/ Very knowledgeable and pleasant guy. Not pushy at all and not sleezy car sales man lines or tacticks. Made my wife and I feel like he was wprking for/with us not against us. Would and already have recommend him to my friends and family. More