"Fabulous experience! Attention to detail and questions...."
Fabulous experience! Attention to detail and questions. We felt listened to and appreciated Rhett’s time in showing us the workings of our new car! Thanks again!
"As you may know this is the second Subaru we have..."
As you may know this is the second Subaru we have purchased
from Crews. We have been pleased with sales and service of the first one so we bought the second one.
Millet, Tracie and Josh were excellent on this latest purchase. So we are very please with sales and of
course Jason is great on service.
Our issue is with the “Love-Encore” brochure indicating the Star Delivery Specialist would be in touch
before, during, after delivery and after the first service appointment to discuss questions. Well no one
reached out before or during. We made the purchase on 1/14 and delivery 1/15. There was no contact
from Star Delivery before or during delivery and we were in the showroom for a long time
I reached out to the contact we were given on 1/27 for an appointment. He responded on 1/29 that he
was taking appointments for the week of 2/8. I responded on how about 11am on 2/8. There was no
response so I reached out again on 2/4 for a confirmation but never received any communication in return.
We are seniors so maybe the feeling is we can drop everything for Crews and we made other commitments
for today. We have other commitments and are now covered up for the next 3 weeks. Including a second
covid shot tomorrow and a business trip to Atlanta. By the way the Atlanta trip was a reason we wanted to
take advantage of the Star Delivery. I will try and get a response from Star Delivery when we return.
This whole situation has been a shock to us since we had so much confidence in Crews and Subaru.
We even recommended them to several neighbors who bought new vehicles from your dealership. I would
recommend you not make a service commitment if it can not be met.
Employees Worked With
Other Employees :
"Great experience buying a new Subaru Outback !! Trey..."
Great experience buying a new Subaru Outback !! Trey Norwood is very knowledgeable, kind and answers all your questions promptly .
You will love buying a Subaru .