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Crews Subaru of Charleston - Service Center
North Charleston, SC
116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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116 Reviews of Crews Subaru of Charleston - Service Center
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September 20, 2018
Great personal service but bad quality control The employees were very friendly and helpful. But the shop left the oil drain bolt loose and it lost a quart of oil. Very disappointing, I called the The employees were very friendly and helpful. But the shop left the oil drain bolt loose and it lost a quart of oil. Very disappointing, I called the dealership and told them but they never followed up. More
by Victor.arroyo
Employees Worked With
Mike Driscoll
August 13, 2018
Routine Service I very much appreciated the communication and expediency that we experienced. We were an unscheduled service call and they fit us right in and kept us I very much appreciated the communication and expediency that we experienced. We were an unscheduled service call and they fit us right in and kept us up to date throughout the visit. More
by SusanCP
Employees Worked With
Matt Davis
August 13, 2018
Service Every experience with this dealership has been exemplary. From the moment I step in for service I am treated with respect, thoroughly discussing the i Every experience with this dealership has been exemplary. From the moment I step in for service I am treated with respect, thoroughly discussing the issue, and led to the waiting area which is set up nicely. When my vehicle was ready, every detail of what was done was reviewed with me . The staff is outstanding and the workmanship spot on!!! More
by Janice123
Employees Worked With
Matt Davis
June 29, 2018
delivering service as promised on the two occasions that I have used the services of the dealership for my car, I have been extremely impressed with the courtesy and promptness in d on the two occasions that I have used the services of the dealership for my car, I have been extremely impressed with the courtesy and promptness in delivering the services promised plus additional inspections and tips for solving problems. More
by Bill Whatley
Employees Worked With
someone else in the service dept - can't remember name, but it was about replacing tire that couldn't be patched., Krissy Duncan
June 28, 2018
Excellent & very prompt service! From the time I was greeted at the door until I got back into the care, the service department staff were personable & professional. Good explanation From the time I was greeted at the door until I got back into the care, the service department staff were personable & professional. Good explanation of services provided. Enjoyed having an area to entertain grandchildren while waiting. More
by 2017 Subaru Outback
Employees Worked With
Shawn Cowgill
June 23, 2018
Excellent service, all the time! Needed new tires at the next service interval but developed a slow leak in one tire. I called and Matt was able to get me in within 30 minutes. Needed new tires at the next service interval but developed a slow leak in one tire. I called and Matt was able to get me in within 30 minutes. More
by Flagman00
Employees Worked With
Matt Davis, Kevin Hoskins
February 19, 2018
Trade and vehicle lease The team at Crews is outstanding. Took my older forester in for recalls and they were very accomodating. Then we decided to trade it for a newer vehic The team at Crews is outstanding. Took my older forester in for recalls and they were very accomodating. Then we decided to trade it for a newer vehicle. Salesmen are knowledgable and not pushy at all. I would recommend to anyone in the tricounty area. More
by Aungedunmire
October 23, 2017
Oil issues My 2011 Forester began having oil issues just months before my extended warranty expired. No matter hard the service department worked on it, the prob My 2011 Forester began having oil issues just months before my extended warranty expired. No matter hard the service department worked on it, the problem would not go away. After many months of visits to the dealer, the issue always returned. Matt Davis devoted much time and effort on my behalf. He was later joined by Doug Botten in working towards a solution. These two employees deserve much recognition as they represented the Crews dealership and Subaru Motors in a most persistent and professional manner. Together with the Service Dept. manager, Jason Parish, the decision was made to replace the engine short block with a new one, even though my warranty had expired! Over my years with this car, I have recommended Subaru to several friends, some of whom purchased Subarus of their own. My faith in the product and the service, I believe, is fully justified! Thanks, Rick Dandridge More
by RickD1127
Employees Worked With
Doug Botten, Jason Parish, Matt Davis
August 11, 2017
"I Tell Everyone" On Wednesday, August 9, 2917 I drove in for service for my 2011 Subaru Outback and I drove out with a 2016 Subaru Outback. I asked someone in service On Wednesday, August 9, 2917 I drove in for service for my 2011 Subaru Outback and I drove out with a 2016 Subaru Outback. I asked someone in service about wanting to see what my car would be worth on a trade in. Well that started it. Nina Milroth brought up two Subarus and was lovely. Pam Baker stepped in also and got someone to handle things as far as the price of the trade in on my car. Pam is wonderful. I told Pam in the parking lot that since i have owned a Subaru i would never buy anything else. It's the "best car" and that's what i tell everyone. Hats off to Nina and Pam for all their help! Sincerely, Deedie Rose. More
by Deedie
July 18, 2017
Went in to replace a battery, left with a new car Trey Norwood was super helpful and willing to work with me; I had a 2015 limited outback and just wanted to get into a smaller car, I had my eye on th Trey Norwood was super helpful and willing to work with me; I had a 2015 limited outback and just wanted to get into a smaller car, I had my eye on the crosstrek for a few years. We test drove it and he worked with me on a trade in. I picked it up last Saturday and am incredibly happy. Thanks! More
by Carrie Hegenderfer
Employees Worked With
