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Criswell Chevrolet
Gaithersburg, MD
2,299 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,299 reviews
May 22, 2013
Our family's second car was obliterated by a falling tree and we needed a reliable, quality replacement -- and quickly. My son and I searched online sites and were impressed with Criswell's. Our visit t tree and we needed a reliable, quality replacement -- and quickly. My son and I searched online sites and were impressed with Criswell's. Our visit to the dealer was perfect. Richard Beckett gave us prompt and efficent service throughout. We looked at our tentative choice (an Acura MDX), test drove it, bought it, got our temporary tags and were on the road in less than three hours. The car has been great -- and the offending tree is firewood. I have had a lot of car buying experiences, and this was far and away the best. More
by paulrupe
Employees Worked With
May 20, 2013
Went in on a Sunday. Was told if approved and the numbers were right that I could drive home in the car. Then it turned out that the Dealer didn't have access to banks. Those two things don't go hand in hand were right that I could drive home in the car. Then it turned out that the Dealer didn't have access to banks. Those two things don't go hand in hand. Stefan was nice up until the meeting ended with a not so straight forward, soft handed wishy-washy excuse. I prefer no nonsense, rather than soft handed whimsical bologna. Wouldn't even show me the soft numbers. Won't consider this dealership in the future. I also think there was a little bait and switch on the price of the car anyway. More
by Jbone1987
May 18, 2013
Just wanted to say how much I enjoyed my experience purchasing my first (hopefully of many to come from Criswell) Chevy from your dealership. Everyone was very helpful, kind & cooperative, I will defin purchasing my first (hopefully of many to come from Criswell) Chevy from your dealership. Everyone was very helpful, kind & cooperative, I will definitely recommend Criswell to all of my friends & associates - great job (special prop goes out to Frank D. - thank you Frank). More
by johnpanzarella
Employees Worked With
Jackie Wells
May 16, 2013
I was referred to Criswell Chevrolet and specifically Mike Furman buy a friend and coworker. It was an absolutely fantastic experience. Of all of my similar experiences at car dealerships over the years Mike Furman buy a friend and coworker. It was an absolutely fantastic experience. Of all of my similar experiences at car dealerships over the years this was by far the best one. Everything was made simple and comfortable. I drove away feeling great. I will recommend Mike to everyone I meet looking to buy a new car. . More
by pfh01
Employees Worked With
May 15, 2013
I had heard about Criswell Corvette through other Vette owners in my area. I sent a request online for pricing and information about a new 2013 60th Anniversary Grand Sport. Within minutes Mike Furman had owners in my area. I sent a request online for pricing and information about a new 2013 60th Anniversary Grand Sport. Within minutes Mike Furman had contacted me and we began the process. I visited with Mike and we were able to make the deal, get the car detailed, arrange and execute the paperwork and we were out the door in less than three hours. Mike Furman is a great and knowledgable Corvette authority and an even better salesman. You will not go wrong with Mike Furman and Criswell Corvette. More
by claymont9
Employees Worked With
May 08, 2013
We walked in 20 minutes before closing on a Sunday, and drove home in a new car. Stefan was pleasant to work with, and didn't try to sell us dealer financing or anything else we didn't need. He made car drove home in a new car. Stefan was pleasant to work with, and didn't try to sell us dealer financing or anything else we didn't need. He made car buying easy. More
by terriek
May 06, 2013
Great experience with Frank and Gary! Frank was very patient and helpful and was willing to work with us on our price. He also did a good job listening to what we were looking for instead of trying to patient and helpful and was willing to work with us on our price. He also did a good job listening to what we were looking for instead of trying to push us to a car we didn't really want. More
by pickettenator
May 06, 2013
Mike Furman made the sales process of my new vehicle a breeze. I would recommend him to anyone. Not only is he a great salesman, but a great person. He was more than willing to work with me until I found breeze. I would recommend him to anyone. Not only is he a great salesman, but a great person. He was more than willing to work with me until I found the vehicle that I wanted. More
by alapp88
Employees Worked With
May 01, 2013
My buying experience with Frank was great! He was soo helpful and very honest with everything. He is not a beat around bush kind of guy, and I appreciated that. You sometimes get salesmen that are trying helpful and very honest with everything. He is not a beat around bush kind of guy, and I appreciated that. You sometimes get salesmen that are trying to get you the buy the lastest, greatest, and of course more expensive, but Frank would be able to find the car that is in your budget, which is great! I am definitely coming back to Criswell and specifically back to Frank for my next car! More
by smurf118
