Criswell Chevrolet

** UPDATE 6/13. Edited Customer Service from 3 to 1 , and ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the pro ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the problem, then reneged. ** ---------------------------- Sales Experence Great, Service Experence Poor I should point out that my new car buying experience could not have been better with Criswell. I ordered my new camaro on the 1st day of ordering, and entire year before they hit the streets, I have camaro #8 My experience with the Service dept was initially very good, but it deteriorated and now I find myself very unhappy. Criswell even idnoted the BBB inquirey and as a result it took their rating from a D+ down to an F (you can find this on the BBB website) My complaint is two fold. 1) the drivers seat warmer that may never have worked from the beginning, and a rear end noise that I broight in for repair, paid for a repair, and the noise was still there. Regarding the seat. Service was aware of the issue while it was in its warrantee period, but I did not want to bring it in till I had another service to deal with. Criswell did not seem to mind saying they could still fix it after the warrantee period, bit when a simple seat heared turned out to be a ridiculous $1000 they wanted me to then pay half! (for a seat warmer!) I declined, so its still broken. And why would bot the back and bottom warmers be broken (or never worked) at the same time? The 2nd was the rear end noise. I brought in the car ahead of time so service could test drive it. They said they had an idea of what it was and there was a service bulletin on it. I was led to believe it was under warrantee. A few days later I was called and asked to pay $156 to change out the fluid and that would positively fix it. They said its maintenance and needs to be done first. I said I’m a mechanical Engineer and I have a hard time beliving that. The interval for this service is 100,000 miles, and I had apx 53,000. They said the DC area should be considered severe service area and as such the intervial is 59,000 miles. I would need to pay this first. I agreed because they would not touch it otherwise. When it was fixed they told me it had been test driven and all was good. I came in, paid the bill and no sooned had I moved 50 feet in the car, there was the noise! I went and grabbed the service agent Dina and she had the lead mechanic ride with me in the car. He confirmed it was still there, and just started providing excuses. He suggested replacing the brakes. (even though the 50 point inspection showed them to be in allowable limits). He said the tread wear on one tire was more than the other (I had replaced one) . I replied that the noise had been there before the tire change and I did not see how a new one would change the situation. I left in utter disgust with the relivation that they did not have a clue what they were doing over there! I like the Criswell Organization, but this has really left a bad taste in my mouth. More

My husband and I were a little apphrensive as we searched for a brand new car due to the reputation dealerships typically tend to have. A friend referred us to this dealership and we ended up being really ha for a brand new car due to the reputation dealerships typically tend to have. A friend referred us to this dealership and we ended up being really happy he did. We worked with car salesman Dan Drayton,who was extremely nice, friendly, knowledgable, and diligent. There was no pushiness and I was really happy about this. My husband even said on the way home, that he was fantastic! He along with his manager (I believe), Chris Britt, were able to get us a really great deal. Britt was really pleasant too! Jackie Wells, who did all of our paperwork, was so sweet and had such a great attitude-which was especially nice since we had kept them there 45 mins. past their closing time. It was a really smooth process and needless to say- we are extremely satisfied by our experience and especially our new car! More

Dough was very nice, professional and outgoing. We went through a large inventory on a rainy cold day. But Doug was a trooper and let us test drive all the SUVs that we were interested in. His follow-up wa through a large inventory on a rainy cold day. But Doug was a trooper and let us test drive all the SUVs that we were interested in. His follow-up was incredible. Unfortunately, we did not find a vehicle. However, when its time for my husband to purchase a car we will definitely go back to Doug. More

Excellent and prompt service. Each person I interfaced with was friendly and helpful. It was the best car buying experience I've ever had. Would recommend Criswell to people I know. with was friendly and helpful. It was the best car buying experience I've ever had. Would recommend Criswell to people I know. More

The reason I choose to purchase my vehicle from Criswell is because Stefan Kube had given us a straightforward competitive price. I absolutely HATE condescending scam artist salesman who use false flattery is because Stefan Kube had given us a straightforward competitive price. I absolutely HATE condescending scam artist salesman who use false flattery and an obnoxious bombardment of calls/emails to get me to purchase from them. Stefan Kube was NOT one of these people. We walked in, told him what car we liked, he took us to go look at them, we sat down and he gave me a very competitive price. When we left, I got a nice follow up email and that was it. NO ANNOYING CALLS OR ANYMORE EMAILS. Of course we got price quotes from other dealerships and used this to get a lower price from Criswell. I told them another dealership was willing to give me less and Stefan instantly said they'd beat it. This went back and forth once or twice and the other dealership could not beat Criswell's lowest. I just baffles me why sales people think that harassing the customer with calls and emails is a good idea. More

I could not be more pleased with both of these folks. Both have provided extremely professional interaction with all needs and questions I may have had. Both have provided extremely professional interaction with all needs and questions I may have had. More

Dan Hornick provides exceptional customer service and salesmanship. He is very easy to work with and responsive to our needs when searching for a new vehicle. salesmanship. He is very easy to work with and responsive to our needs when searching for a new vehicle. More

I have purchased many vehicles at Criswell through Dan Hornick. I alwasy get great service great prices and a headache free purchase experience. I will keep coming back! Hornick. I alwasy get great service great prices and a headache free purchase experience. I will keep coming back! More

We are thoroughly pleased with the service that Dan provides. He always takes the time to find exactly what we want and delivers. We greatly appreciate the peronalized customer service that he provides provides. He always takes the time to find exactly what we want and delivers. We greatly appreciate the peronalized customer service that he provides! More

Got my car repaired here and of course they did a fabulous job! I prefer this over the crooks at Oursman Rockmont Chevy! I would definitely recommend this dealership! fabulous job! I prefer this over the crooks at Oursman Rockmont Chevy! I would definitely recommend this dealership! More