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Criswell Chevrolet
Gaithersburg, MD
2,312 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 204 service reviews
April 10, 2026
My experience at Criswell was wonderful. Every time I go I work with the service advisor Drew Peterson and he is great. Wonderful customer service from start to finish. He keeps me updated a Every time I go I work with the service advisor Drew Peterson and he is great. Wonderful customer service from start to finish. He keeps me updated and knowledgeable about everything. He addresses any recommendations that are needed. He is a great asset to Criswell. Job well done. When you go to get service see Drew. More
by Fredricka Williams
Employees Worked With
Drew Peterson
March 21, 2026
Service appt for a water pump replacement at 68. 5k miles. Typical GM, right??. Nonetheless, I found the quotes reasonably comparable and reasonable for the D.C. region. Lyft service was spot-on 5k miles. Typical GM, right??. Nonetheless, I found the quotes reasonably comparable and reasonable for the D.C. region. Lyft service was spot-on and very helpful. Please keep this valuable service. Drew Petersen receives a gold medal for excellent overall service and Devin a gold medal for friendliness and helping me out of my pissy mood 🏅 You might consider another location for the service waiting room. I counted 8 indiscreet F-bombs by staff members in a span of 10 minutes, one of which referred to a customer ("f**ker"). Poor decorum. Not meant as a complaint, but more as a suggestion. More
by Scott
Employees Worked With
Drew Peterson
February 23, 2026
Dena and Ralph are the most professional people i know. The both help me every time I come in for service or a new vehicle. The both help me every time I come in for service or a new vehicle. More
by PERRYWOOD49
Employees Worked With
February 11, 2026
Dina Bartolomeo is the best Service Advisor that I have dealt with in my 38 years of buying cars. She's professional,knowledgable, kind, considerate, and passionate about making sure her customers are take dealt with in my 38 years of buying cars. She's professional,knowledgable, kind, considerate, and passionate about making sure her customers are taken care of. I had made my mind up that Criswell Chevrolet would not be servicing my 2024 C8 ever again in the near future but Dina stepped in and cleared up an unpleasant experience that was taking place during my first visit at Criswell. Thanks to her my C8 can continue to be in the best hands of Corvette Technicians on the East Coast!! More
by KB
Employees Worked With
September 03, 2025
I was very pleased with the service received for my 2019 Buick Enclave. Service Rep Andrew Peterson was excellent and kept me posted as to what needed to be taken care of with my car. Most disappointin Buick Enclave. Service Rep Andrew Peterson was excellent and kept me posted as to what needed to be taken care of with my car. Most disappointing however was the high cost of the repairs combined with a ridiculous checkout process. Criswell is one of the very few repair shops I have encountered which charges a credit card fee on the total bill (3.0% or 3.5% depending on which sign you believe). I decided to pay by check. What a mistake. Not only did I have to hand over my drivers license, but no less than 3 different codes had to be handwritten on the check. I was expecting to be asked to provide my fingerprints and birth certificate next! Even the nice cashier was frustrated with the very slow and time consuming process. Don't effectively force me to pay by check then treat me like a credit risk, especially since I'm a repeat customer. Can't imagine the process for purchasing a new car from Criswell? I own 4 GM cars, but going forward only one will continue to be be serviced by Criswell. More
by bb67chev
Employees Worked With
Andrew Peterson
July 25, 2025
i usually never go to a dealership for repair work and haven’t been to a dealership for years but my have things changed. My experience was outstanding! I worked with Dina Bartolommeo (Service Department haven’t been to a dealership for years but my have things changed. My experience was outstanding! I worked with Dina Bartolommeo (Service Department) and she couldn’t have been any nicer and is great at her job. From scheduling the work, arranging a ride to the rental car facility to always keeping me updated on the work by text messages or phone calls. Thank you Dina for a job well done!! More
by Jeff D
Employees Worked With
