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189 Reviews of Criswell Chevrolet - Service Center
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November 14, 2016
Very satisfied Had an issue with a flat tire, drove to the dealership for service and resolution. They were quick to respond and I left satisfied with the outcome Had an issue with a flat tire, drove to the dealership for service and resolution. They were quick to respond and I left satisfied with the outcome More
by Jungle
November 10, 2016
First class Joe the service mang handled my warranty problem on my 2014 Silverado with the best poss service Avail anywhere fast, friendly efficient, I will only Joe the service mang handled my warranty problem on my 2014 Silverado with the best poss service Avail anywhere fast, friendly efficient, I will only deal with them from this point forward ! More
by Liberty45
November 02, 2016
Management went out of their way to fix my issue UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, they have made me happy again. They were very fair and apologetic in reaching out to me and rectifying the situation with me. I am pleased and wanted to thank them and appreciate it! _________________________________________________________________________ I originally bought my car into Criswell to get an oil change on August 4, 2016. There was nothing wrong with my car before I bought it into the dealership. The car is in near mint condition, garage kept, and hardly driven. When Criswell looked at my car, they started recommending a couple of things that needed repair. They informed me that I had a power steering hose that needed repair and a transmission leak. For the transmission leak to be repair they informed me that they needed to take the entire transmission out of my car which would be a 12-hour labor job, with parts and labor it would cost me 1853.81 + tax. Therefore, I took their recommendation and had them fix my power steering and transmission leak and also had them change my oil. The total bill was $2455.65. They also recommended I change my tires but I declined at the time. My car was picked up on August 11, 2016. Since I hardly drive the car, I started driving it a few weeks later and started noticing an intermittent grinding, rubbing sound coming from the transmission when I drove the car. Therefore, I took the car back to the dealership for them to take a look at the noise that was coming from my transmission and also for them to change my tires and get a front end alignment on Oct 14, 2016. They took a look at the car and informed me that they did not hear a sound from the car. Therefore, I went to the dealership to pick up the car on Oct 18, 2016 and started driving it off their lot when the sound started happening again when I pulled out of the dealership. I promptly bought it back and complained. They had the mechanic ride with me in the car to diagnose the sound and he admitted that there was a sound coming from the transmission area of the car. However, for them to fully diagnose the grinding sound coming from the transmission, they had to charge me over $1500 dollars in labor again to pull the transmission out of the car to see what was wrong with it. Otherwise the Customer Service Representative told me that I can continue to drive the car until the sound gets worse. In any event, I would have to pay to get the transmission taken out a second time for an issue they caused. So now they are trying to double charge me for labor to fix an issue that they caused since the sound was never there when I originally bought the car in. I do not think it's fair for me to pay for labor again for them to find out and fix an issue that they caused. They should own up to their work and warranty their repairs instead of charging me again for labor just to diagnose the issue. My car had no issues when I bought it in and now after they serviced it, it has a grinding noise that is potentially damaging my car every time it's driven. More
by dragoninxs
October 07, 2016
horrible service Unless you'd like to wait two hours for an oil change and front end alignment I would avoid this place. They charged $140 for a front end alignment to Unless you'd like to wait two hours for an oil change and front end alignment I would avoid this place. They charged $140 for a front end alignment too... that's a rip off in my world! On top of the two hours, it took them a half hour to wash my car which I don't have a problem with if it is done correctly... which it wasn't. It looks horrible. It's like they wiped down the inside of my windows with wax...so now I have to clean them. Being a repeat buyer and customer I am very unimpressed by this service and I will not be going back. More
by tankman28
Employees Worked With
Mike
September 23, 2016
Great service I have taken my 2014 Buick LaCrosse to Criswell twice for routine maintenance/warranty work. Both times, I was able to take the car in on the day I wa I have taken my 2014 Buick LaCrosse to Criswell twice for routine maintenance/warranty work. Both times, I was able to take the car in on the day I wanted. The service rep, Emma Cook, was knowledgeable, friendly and ready to answer all my questions. The work was done on time and the shuttle service was good, too. More
by nolen1503
Employees Worked With
Emma Cook
July 21, 2016
My expectations were exceeded. I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I'm truly grateful for the service I receive from Dina my service rep/she has always met my expectations with professional attitude and cheerfulness/ I find these attributes refreshing/Criswell could be your auto dealer to/ I don't mind sharing.(2016 Corvette) More
by Shaka
Employees Worked With
June 09, 2016
Car recall performed First and foremost Lynn is amazing, sweet and so patient! I felt taken care of. Dave is great! He was knowledgeable, professional, kind, provided exce First and foremost Lynn is amazing, sweet and so patient! I felt taken care of. Dave is great! He was knowledgeable, professional, kind, provided excellent customer service but more importantly, he was funny. Everyone there was cool, professional and EVERYONE knew what they were talking about. Which is rare in the work place. Awesome place, awesome service! More
by Jalisababyyyy16
Employees Worked With
Dave
January 28, 2016
RUN FAR AWAY FROM THE BODY SHOP AND SERVICE DEPARTMENT... Michael L Lea January 6 at 2:27pm · what is lower than 1 star..0 stars. -10 stars. well that is what i would rate the entire criswell dealership Michael L Lea January 6 at 2:27pm · what is lower than 1 star..0 stars. -10 stars. well that is what i would rate the entire criswell dealership the lowest of the low. if you have a problem at the dealership there is nobody there to help you and nobody to hold accountable. the general manager/president kevin szot will never answer a phone call or email. a person would think if a dealership was paid almost $14,000 to repair a car and almost 90 days to complete the repair it would be perfect right?????? well not even close. my vehicle has been back in their repair shop 6 different times to fix substandard work. the technicians at jeep cannot diagnosis jeep issues. i would never ever take a car to the body shop there and i would never purchase a car there. please take my advice and the advice of several other dissatisfied customers who were there with me and go to the other Chevrolet and jeep dealerships in rockville. darcars customer service is superb and the upper management actually will return calls,emails or come out and speak with a customer when there is a problem and work to resolve it. criswell does care about the little man, criswell cares about the big corporate accounts and the customers that fit a certain "mold" and certain "type". they do not cater to minorities and they do not respect our $$$$$.... i will spend my money elsewhere. criswell has ruined my vehicle and refuses to fix it. they are systematically ruining my life also. $14,000 later and an unsafe car. thank you criswell and Kevin szot..see you in court you know where to reach me.. mr LEA More
by MLEA722@AOL.COM
December 09, 2015
A Nightmare! I purchased a 2014 Malibu from Criswell Chevrolet in Gaithersburg, MD and have had nothing but problems. The car overall is a good car with a few issu I purchased a 2014 Malibu from Criswell Chevrolet in Gaithersburg, MD and have had nothing but problems. The car overall is a good car with a few issues here or there but every time we call we for what ever reason get Mo and constantly get hung up on. He is very rude! One time we called in to follow up on our car and he provided us with the fee we needed to pay if we wanted it fixed, we where going on vacation and couldn't pay that to get it fixed so we told him we will bring it at a later date to have it taken care of. . his response? "well why do you have extended warranty if you don't use it? I can remove it if you want since you don't want to use it" WAIT WHAT?!?!?! I was livid! I cannot believe those words came out of a service tech. . . He is the sole reason we purchased or 2015 Chevy Silverado from another dealer. . . an easy $60K sake they could have had but I refuse to deal with their service techs again with any other car. . . It truly is a shame because the sale experience was amazing (of course they want your money) but once the car is purchased is all downhill from there. . . More
by Edison528
Employees Worked With
Mo Rahamatullah
May 22, 2015
Anything other than a oil change is a nightmare Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down More
by Chevysucks701
Employees Worked With
Nick Chapman
