Criswell Chevrolet - Service Center

The worst automotive service I ever been through. Service writer Danny knows nothing about automobiles. I bring my 93 GMC Custom Craft Suburban in to have a connect and cruise package installed. (new engine writer Danny knows nothing about automobiles. I bring my 93 GMC Custom Craft Suburban in to have a connect and cruise package installed. (new engine and transmission 21K) He tells me 3 to 5 days and and gives me a courtesy car until finished. Twelve weeks later and a second service writer its still not right and they won't return my calls. Ron Carolic, my new service advisor and the current service manager is a arrogant fool that is only interested in getting the serviced cars out of the shop and the bill paid as soon as possible weather finished or not. Had many words with him and then my courtesy car turned into a rental. I was told each Friday, for four weeks straight, one after another to come back next Friday and my truck was to be done. I had to fly in from TN and each time only to then find out it wasn't done and yes I called to confirm . Unreal Then when it came time to pay the bill, it turns out that he had added all kinds of extras to it that should have never been listed or included in the first place. ( Its called padding the bill in the automotive industry) My original estimate went from 21k to just under 28k due to this practice. Mind you, he hadn't showed me the bill yet, only told it to me. Then we haggle with the total and he takes off 6200 from it bringing back close to the original figure. You think all is OK at that point. Nope. I get my truck and only make it three miles from Criswell and the Transmission line blows off. They toe it back and I fly home for another week. I have my glasses now and look over the invoice and that is when I found out Ron had padded the bill with all kinds of things that I was never to have been charged for. Courtesy car turned into a rental for eight weeks even though the time delay was all their fault. Extra parts that were never approved or needed, toe bills from a sub let out fit they sent my truck to, this just to name a few. They also were to cover my travel expenses for each of my five flights back to pick up my truck but it wasn't done. Nope, not a cent. Close to 1k in travel expenses due to thier incompetence and their response was, its not their fault that I live where I live. They didn't budge on the bill and they got thier original figure of 21k. So my 3 to 5 day job is over 12 weeks. Then I pick it up , drive it 8 miles this time and another trans line leak, Mind you my 27 year old antique truck never had any leak, ever and now has had two major trans spills in less then two weeks. Had they properly road tested this would not had happened. I tighten the fitting ( me 60 years old) then drive it home 700 miles. I hook up soft ware to transmission only to fine out that their Master Tec, Luke had programmed the Transmission with all the wrong information which is why it was shifting hard/wrong. He had the wrong ratio ring and pinion, tire size, engine red line settings.{ set to 9k and should had been set to 5200) This is basic 101 stuff that they couldn't even get correct. Me being 700 miles away from Criswell now my warranty tells me I must get prior approval to take it to another shop for repair. They will not return my calls. Service advisor -Danny Service Manager - Ron Carolic General Manager- Kevin Shout I had given a deposit to buy a new String Ray. I canceled my order and will never due business with Criswell again due to this unacceptable group of con men. Harry Criswell, I knew you back in the late eighties, you were actually a client of mine for 13 years. This would had never happened had you been still running the dealership. How times have changed. Rate the people? They do not deserve a rating! Apparently the Connect and Cruise package that they recommended and sold to me is not the right one for my Truck and will have to be swapped for the correct one for everything to work correctly. During its 12 week stay while under their care an exhaust vender they shipped my truck to returned my truck to Criswell with a crushed drivers door, Neither Criswell nor the exhaust shop would accept blame for the damage. They did both agree that I didn't give it to them that way but both pointed fingers at the other leaving me with no answer and over $8000.00 in body and paint damage. I haven't enough words to describe these three stooges... More

Jack was very nice in helping me out,attitude was flawless and sounded very eager to help also very kind and informative and easily understandable flawless and sounded very eager to help also very kind and informative and easily understandable More

Still waiting for him to call me. Very disappointed with criswell especially their lack of integrity called several times no response sold me car that was in an accident but was not told criswell especially their lack of integrity called several times no response sold me car that was in an accident but was not told More

HORRIBLE CUSTOMER SERVICE I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies, horrible communication, emails that were ignored by both Kevin Szott and Sue Folsom, I am absolutely appalled with the way that I was treated. When I went to go pick up my vehicle and pay the $8,400 repair bill, my nearly brand new vehicle was not fully repaired, was still covered in coffee in the inside from the accident (not sure if that's normal), and then I was yelled at to the point I had to tell Kevin to step back away from me not once but twice before he actually moved. I am so upset that, as a spouse of an active duty service member who is away and unable to be here in person, I was treated this way. Shame on you, Kevin Szott! You are NOT the true face of the Chevy brand. Please head this warning that this man does NOT care about the military community and does not know enough about customer service. More