Criswell Chrysler Jeep Dodge RAM and FIAT

Poor Customer Service When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. She Snapped at me "Do You Have an Appointment, if not I can't help you for 2 weeks " She was able to find an appointment on July 26th. She gave me the option of leaving my vehicle but it wouldn't be looked at for at least 3 days and even though it's under warranty they wouldn't cover a rental car. This is my first Chrysler product, I normally buy Chevy's. Criswell Chrysler Service needs to take a look at how Criswell Chevy Service handles customers that have been buying cars(5) from Criswell since 2001. Since it was under warranty Chevy Service couldn't do anything for me but would have if they could. I took my Jeep to Len Stoler Jeep in Westminster. They found that the problem with the transmission was that it was 1 quart low of fluid. I have taken the Jeep to Criswell Chrysler Service for it's Oil changes and tire rotations, obviously they don't check all the fluids like they claim to. So the bottom line is Criswell Chrysler Service doesn't do what they claim to do and have the worst Customer Service. More

Best Car Buying Experience Ever! Over the years, I have purchased 5 vehicles. I have never had a more enjoyable experience than with our purchase of a Jeep Wrangler from Criswell Chry Over the years, I have purchased 5 vehicles. I have never had a more enjoyable experience than with our purchase of a Jeep Wrangler from Criswell Chrysler Jeep. Leon Travis was exceptional to deal with. He is very knowledgeable and a consumate professional. Even with a very thorough process, this was the quickest car purchase experience I've ever been a part of. We did our homework and Leon seemed to respect that we knew what we wanted and did not apply any additional hard sell. He stated that he wanted to be sure that we were aware of all the options available to us and made sure we received every possible credit we were qualified to receive. Dan Leithauser assisted with our financing and worked out quite a few term options to ensure we made the best decision for our budget.I'll be back for my Renegade in a couple years! More

Took care of us, even though we came in late Leon and the crew took care of us even though we came in late, and they had to stay overtime. We were treated professionally, and were shown all of t Leon and the crew took care of us even though we came in late, and they had to stay overtime. We were treated professionally, and were shown all of the pricing so we made a great deal. Nothing was kept secret, no 'special offers', no pressure for ridiculous add-ons. I have never worked with a sales person who knew as much about the car as Leon - he was truly an expert in his trade. If I had a question, he had an answer! Great job! More

Excellent customer service Sales associate was very knowledgeable and courteous. He worked with me to select a model which met my needs. Buying a vehicle is a negotiation and t Sales associate was very knowledgeable and courteous. He worked with me to select a model which met my needs. Buying a vehicle is a negotiation and the sales rep was courteous during our negotiations. More

Excellent Service! This is the second time I brought in my Jeep Wrangler for an oil change and their express service is really fast. When I mean fast, within 30 minutes This is the second time I brought in my Jeep Wrangler for an oil change and their express service is really fast. When I mean fast, within 30 minutes they are done! Best of all, their customer service is top notch! I was so frustrated with the other Jeep Dealer I used to go to and now I'm so happy I found Criswell! Thank you for the excellent service Criswell Team! More

jeep srt Leon was outstanding we spoke to someone else on the phone before coming up, he wasn't there so Leon jumped into action. He was extremely knowledgeabl Leon was outstanding we spoke to someone else on the phone before coming up, he wasn't there so Leon jumped into action. He was extremely knowledgeable I mean he really knew his stuff. Very nice and professional. Would highly recommend everyone looking to buy, to go see Leon. More

Bait and Switch! Don't Bother the Drive! After "Locking" in the Internet Rate, driving from Fredericksburg (1 1/2 hours) in rush hour, agreeing on a jeep, find out that their internet lock After "Locking" in the Internet Rate, driving from Fredericksburg (1 1/2 hours) in rush hour, agreeing on a jeep, find out that their internet lock in prices are only for a select few which do NOT include regular people. The internet does not say you have to be Military, or Real estate agents or purchase at the lock in rate. We eventually did come to an agreed price (which was much higher than I wanted to pay), my trade in was much lower than every other dealer around, we signed the agreement, the jeep was to stay to get a minor defect fixed overnight. The next morning I get the call that the price is raised by $2000.00!!! Yes, this is NOT a joke!!! DO NOT BOTHER DRIVING TO THIS DEALER! They are money hungry grubbers. They get you there to rip you off! They can take their jeeps and shove them! There are other dealers out there... Mr. O'Rourke is a rude man... obviously he likes to try to intimidate customers, but I am not one of them! More

nice and courteous service so far I have taken my car to this service center a few times now, personnel is pleasant, and the work is satisfactory. Oscar is always polite, and ready to I have taken my car to this service center a few times now, personnel is pleasant, and the work is satisfactory. Oscar is always polite, and ready to listen to my inquiries. More

Left us with $700 rental charge We took our Jeep for service in December. They let it sit for weeks without doing anything while waiting for an email response 'to authorize' them to We took our Jeep for service in December. They let it sit for weeks without doing anything while waiting for an email response 'to authorize' them to start service, an email we did not receive. By the time they started service, our 30 day rental coverage was expiring and we went over. When the vehicle was finally released, it was found defective (faulty transmission). We returned it so that repairs could be completed, had to rent another car. Since the transmission problem was considered part of the same incident, Geico (our insurance) did not cover rental costs. The two car rentals were charged separately. The first charge was covered by Criswell, while the second in the amount of $709.31 they refuse to cover. The salespeople are very friendly and eager to sell you something, while the service department can be a nightmare, and a costly one. More

THE WORST!!!!!!!!!!!!!! FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SERVICE FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SERVICE AT DARCARS LIKE 3 OR 4 TIMES. THEY SAID NOTHING WAS WRONG. SO I STARTED VIDEO RECORDING THE PROBLEMS IT WAS HAVING WHILE I WAS DRIVING. SO THEY REPLACED MY TRANSMISSION AND THE ELECTRICAL SYSTEM AT 13,000 MILES. THE CAR CONTINUED TO HAVE PROBLEMS AFTER THAT. IT SEEMED LIKE EVERY OTHER WEEK I WAS BRINGING IT IN FOR SERVICE!! I MOVED FROM THAT AREA BACK TO GAITHERSBURG, MD AND THAT'S WHEN I STARTED TO TAKE IT TO CRISWELL JEEP IN GAITHERSBURG BECAUSE CHECK ENGINE LIGHTS, AND ALL TYPE OF LIGHTS KEPT COMING ON AND OFF. THEY SAID IT WAS A CYLINDER 3 MISFIRE, AND A COUPLE OTHER CODES CAME ON. THEY HAD IT FOR ABOUT 3 WEEKS. WHEN I PICKED IT UP I TOOK IT RIGHT THAT SAME DAY BECAUSE IT WAS HAVING THE SAME PROBLEMS AS IT DID WHEN I BROUGHT IT IN FOR SERVICE WHICH WAS MY VEHICLE WAS VIBRATING. AND THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. SO THIS TIME THEY HAD IT FOR ANOTHER WEEK. WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM!! SO I TOOK IT BACK THE NEXT DAY. AGAIN THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. THEY HAD IT FOR A MONTH THIS TIME AND AGAIN WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM WHICH THEY SAID THEY COULDN'T DUPLICATE. SO I HAD A SERVICE TECH SIT IN THE VEHICLE WITH ME AND WAIT UNTIL HE FELT THE VIBRATION I HAVE BEEN TALKING ABOUT THE WHOLE TIME. HE FELT IT SO THEY SAID IT COULD BE THE TRANSMISSION OR MOTOR MOUNT. THEY REPLACED THE TRANSMISSION MOUNT THIS TIME THEY CALLED ME AND SAID THEY WANTED TO MAKE SURE IT WAS OK TO DRIVE BEFORE THEY GAVE IT BACK TO ME. SO THEY SAID THAT AFTER THEY TOOK IT ON A ROAD TEST IT WAS STILL HAVING THE SAME PROBLEM AND NEED TO REPLACE THE ENGINE. I PICKED IT LAST FRIDAY MARCH 24TH, 2017 AND I NOTICED MY WINDSHIELD WAS CRACKED SO THEY SAID THEY WOULD REPLACE IT BUT DIDN'T GIVE ME A DATE. SO I CALLED MONDAY MARCH 27TH AND THEY TOLD ME TO BRING IT IN SO THEY COULD REPLACE THE WINDSHIELD BUT THEY ALSO WANTED TO TAKE ANOTHER LOOK AT THE VEHICLE TO MAKE SURE EVERYTHING IS OK WITH MY VEHICLE WHICH THEY SHOULD HAVE DONE BEFORE THEY GAVE IT BACK TO ME. THEY SAID THEY WILL ONLY HAVE IT FOR 2 DAYS AND IT'S BEEN OVER A WEEK SMH!!!!!! THIS WHOLE TIME THEY NEVER ANSWER THE PHONE, DON'T CALL ME BACK EVER!!!!! I'VE TRIED CALLING CORPORATE ABOUT THIS SINCE I HAD THE CAR AND THEY WILL NOT CALL YOU BACK EITHER, IVE SPOKEN TO THE SERVICE MANAGER 3 OR 4 TIMES AND HE TOLD ME HE WOULD CALL ME BACK BUT NEVER HAS!!!!!! I WILL NBEVER EVER EVER EVER EVER BUY ANOTHER CHRYSLER PRODUCT IN MY LIFE AND I SUGGEST YOU DO THE SAME IF YOUR READING THIS!! YOU WOULD THINK THAT IF YOUR COMPANY IS KNOWN FOR A CRAPPY PRODUCT THEY WOULD HAVE GREAT CUSTOMER SERVICE BUT NO NOT AT ALL. I EVEN TRIED TO GET THEM TO BUY THE CAR BACK BUT THEY DENIED MY CLAIM. THIS HAS BEEN THE WORST EXPERIENCE IN MY LIFE. THEY SAID MY CAR SHOULD BE DONE TODAY BUT IVE ALREADY CALLED THEM 3 TIMES AND CAN'T GET IKN CONTACT WITH MY SERVICE REP (NOT A SURPRISE THERE) ASKED FOR THE MANAGER NO ANSWER OF COURSE!!! More