Criswell Chrysler Jeep Dodge RAM and FIAT

Stress-Free Car Buying Experience We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Ha We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Hampton could not have made this process smoother. My family and I first went to Criswell on a Monday evening after work to take a look at a white Jeep Grand Cherokee that we found online. After being greeted immediately upon walking into the show room, our questions were answered, and moments later we were off for a test drive. We returned the next day to talk numbers and were able to arrive at a deal that absolutely worked for us. They were accommodating, flexible, and very customer focused. They took great care of us from start to finish, and we will definitely refer them to our family and friends. I highly recommend! More

Straight to the point, perfect buy. I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad h I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad has bought there, and I have purchased vehicles from there. I can not beat Criswell; I have tried and I always end up back there to get what I want at my price. Leon Travis and Don Boone are the dream team. Don remembered me from my prior purchase 3 years ago. More

Great transaction Peter Eaton gave us a great stress free car buying experience ...we got the price and car we hoped for with no surprises and very fast... Peter Eaton gave us a great stress free car buying experience ...we got the price and car we hoped for with no surprises and very fast... More

Made Appt for Recall Fixes Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! S Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! So that fix was not performed for all my trouble. More

Bad, Bad, Bad. Stay Away!!!! In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles was a 2017 Dodge Durango. My only stipulation for options in this vehicle was a blue ray player / DVD system. Your sales manager, Ahsan Javeid, told me he could install an aftermarket system that would meet my needs. He was happy because he could sell a vehicle already on the lot instead of having to ship one in. Fast forward a bit and the installed system does NOT play blue ray as promised. I brought this to Ahsan’s attention. He did some research and found that there are NO aftermarket systems that play blue ray. Had I been told up front that there were no aftermarket options, I would simply have selected a different Durango to purchase and the sale would have continued. All the other options on the vehicle were nice, but not necessary. As a solution, Ahsan would have been happy to trade the vehicle in for me on another, but I would then have to eat almost 10 thousand in depreciation for HIS mistake. After discussing this, I was basically told “we value you as a customer because you buy lots of vehicles from us, but we aren’t going to do anything about that, because we are a business.” I told him I thought it would be nice if he would reimburse me for the cost of the unit, as he is the one that made the mistake about its capabilities. He told me he would get back with me. This was several weeks ago, and I have heard nothing. The bottom line here from my perspective is I paid over 90 thousand dollars for vehicles and I didn’t get the one option I wanted. I am now stuck with a vehicle that will never have a blue ray system, and I refuse to trade in a vehicle so soon for so large a loss when the mistake was not mine. When I tried the “online chat” to just get the name of the General Manager, they actually hung up on me. Stay away from this dealership. They do not follow through, their word is no good, and they will not fix mistakes they make. More

Don't back their warranties well PWe purchased a dodge caravan from here in2016. The negotiation seemed less than straightforward and we had to switch sales people because they did PWe purchased a dodge caravan from here in2016. The negotiation seemed less than straightforward and we had to switch sales people because they didn't want to honor prices quoted by the first. after coming back a month later, we got a fair price. During financing, they pushed the tire warranty explaining how good it was and how hassle free it was. Fast forward to 01/03/18, we had a flat tire. We changed it ourselves on the side of the road and drove right to THE SAME DEALERSHIP we bought the car and showed them the warranty. They explained it takes all day to get approved. the warrant number that we called right after that said it should take ten minutes. Next, it's been over 3 1/2 hours already! The staff has been anything but helpful. Disgraceful and unpleasant experience from the moment we were purchasing the car to yet again when we all we are asking is for them to honor the tire warranty! CANT imagine how bad it will be if we have something major occur to the car. More

service not done even though it was said it was Car "engine light and break light" service came on. Had issues starting the car, and when it did, the "D" flashed the whole time I drove and it was sl Car "engine light and break light" service came on. Had issues starting the car, and when it did, the "D" flashed the whole time I drove and it was sluggish to move". Scheduled maintenance at 7am Weds 12/29. Told it will be looked at and someone will call me. No one did. I call next day at noon. They said "oh its going to be looked at next. We will call you with update." No one did. I call next morning - 2 days AFTER bringing car in at scheduled appointment. "Oh the car is fixed. it was SW issue - that should resolve your problem". Took car home, next day car still had same issues as before, but this morning the car didn't even start, so we couldn't take our kids to school. Tried to call service dept. no answer. Used web chat (twice) and was told a service manager will call me. Still no call. To say it has been an incredibly disappointing experience is an understatement. I simply wanted the car fixed, and did all that was asked of me by their service dept. and still nothing has been fixed and my car is now stuck on my driveway. With their current track record, I don't assume anything will be done. I need to figure out what to do next regarding a car that wasn't service properly. More

Leon made us feel comfortable We never felt pressured. He found the exact vehicle we wanted. He was very knowledgeable about the vehicle. Would definitely recommend him as your sal We never felt pressured. He found the exact vehicle we wanted. He was very knowledgeable about the vehicle. Would definitely recommend him as your salesman. More