Criswell Chrysler Jeep Dodge RAM and FIAT

Bought a jeep grand cherokee They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me t They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me the great price. More

Superb Purchasing Experience Mr. Foster Gambrell demonstrated patience and understanding with determining a ideal vehicle that satisfied my family needs and personal desires. Fost Mr. Foster Gambrell demonstrated patience and understanding with determining a ideal vehicle that satisfied my family needs and personal desires. Foster was non-overbearing and sensitive to pre and post purchase communications, and made himself available to assist and answer post purchase. Criswell provided an excellent overall purchasing experience. I sensed a friendly and relaxed culture at Criswell Jeep. More

I bought a Red R/T I had a great car-buying experience, thanks to Kevin Jones. I have a gorgeous, fantastic car. And Criswell is a great place to go car shopping. I had a great car-buying experience, thanks to Kevin Jones. I have a gorgeous, fantastic car. And Criswell is a great place to go car shopping. More

Bought a great Rubicon! Foster was fantastic during the process! Kept in touch with us and was laid back and easy to ask questions to. Would definitely refer someone to him! Foster was fantastic during the process! Kept in touch with us and was laid back and easy to ask questions to. Would definitely refer someone to him! More

Smooth, well-organized buying experience Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. T Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. Trade-in values on two existing vehicles were somewhat low, and required negotiation. Operation of new vehicle was explained thoroughly. More

Fantastic! Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Countr Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Country. We arranged with Alex Sellouk to visit this Gaithersburg dealership if a test drive with a Chrysler dealer in Virginia didn't work out. Unfortunately, the Virginia dealer pulled a bait and switch that almost completely soured us on Chrysler. Thankfully, we decided to keep the appointment with Criswell. Because Alex would be unavailable when we could come in, he arranged for us to meet with Carl Wilhelm. Carl was courteous and straightforward. After a test drive, Carl walked us through the pricing for the van and provided us a quote that was exactly what I had received by email. Carl also had the service department detail the van while we completed paperwork to save time. We then paid for the van, went to lunch while they finished detailing, picked it up 30 minutes later and then drove our beautiful new Town and Country home. We have bought several cars, both new and used, and this was the VERY BEST experience we have ever had with a car dealer. More

Exceeded my expectations every step of the way! Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He ma Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He made us feel 100% comfortable with the transaction. When we went to pick up the Jeep, Bill wasn't able to be there so Alex assisted us. Not only did he get us in and out quickly, we also had our two kids with us and the transaction was completely seamless. One notable part of the experience was when our son brought in his dad's IPhone and said it has died. Alex immediately said "I can charge it" without me so much as having time to answer. I was impressed. Last but certainly not least, Sam was there every step of the process. He checked in various times throughout the sale and made sure we were completely content with our vehicle purchase. This is the kind of service you look for in a dealership, they truly exceeded my expectations. Thanks gentleman! More

New and Improved Hyder is amazing! He made my second car buying experience hassle free, and worked so hard to get me a great price! It was so nice to see someone who g Hyder is amazing! He made my second car buying experience hassle free, and worked so hard to get me a great price! It was so nice to see someone who genuinely cared about what I wanted as a customer. This guy is awesome!!! Get him a raise! A promotion! Don't let him leave! He exudes integrity and commitment to customer satisfaction, and I will definitely come back when I am ready for a new Fiat!!! More

DO NOT GO HERE, TERRIBLE SERVICE Took my car in to diagnose a light on in the dash, they diagnosed the wrong light. Didn't contact me for 2 weeks, then after getting ahold of them the Took my car in to diagnose a light on in the dash, they diagnosed the wrong light. Didn't contact me for 2 weeks, then after getting ahold of them they and explaining what I needed diagnosed, the told me it would be covered under warranty. I waited another week and still no call giving me an update, I finally show up and they never even touched my car. Terrible customer service, I've dealt with the parts department before and also terrible, they got me the wrong parts twice. I highly recommend not giving them anymore of my business and/or recommending their dealership. They should not be open, or allowed to operate business. That is all More

NO COMMUNICATION THE ASSOCIATES WITH THE TECHNICIAN. When I arrived at Service, I requested the Associates to do 1) Oil Change and 2) fix the clip near front Tire (driver's side) so that one clips is not When I arrived at Service, I requested the Associates to do 1) Oil Change and 2) fix the clip near front Tire (driver's side) so that one clips is not fit. He said that "No problem, we will fix it". He also said that it takes total 30 minutes. However, as actual, the other staff came to lounge in 1 hour and all customer asked him why it takes much time. He explained us Today (that is on Saturday, March 12)'s technician is only 2 even if the regular time is 4 technicians. Therefore, It takes more 30 minutes. Actually, Total 1hour 45 minutes. It's OK if everything is fix. A staff call to my cellphone that my dodge is ready even if I am at lounge and ask me to pay the money. and I got my car. HOWEVER, my request 2) that is fix the clips near front tire did not fix at all. I realized that the first Associate did not informed the Technician all my request. It was too late so that my dodge is already out side of shop and a staff return my key... What's going on? I have to go to shop AGAIN! The associates should communicate with the technician. The associates should TAKE A MEMO IF THEY CAN NOT REMEMBER THE CUSTOMER'S ALL REQUEST. More