Back

Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.7
866 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
Contact Dealership

84 Bureau Drive

Gaithersburg, MD

20878

Directions

By Type

Showing 866 reviews

March 22, 2017

Great Fast Service I always have a good experience taking my jeep to criswell for service. The service rep is knowledgable and always gives recommendations. They don't w More

by dascosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yami Villamia
March 12, 2017

Best Jeep Experience thanks to Leon! We chose to rate our experience a 5/5 because of our experience and interaction with Leon! He was absolutely fantastic, knowledgable and efficient. More

by The Brisbanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Warren, Kevin Glassic
March 10, 2017

Couldn't have asked for a better experience! My overall experience with Criswell Chrysler Jeep Dodge RAM and FIAT was excellent! My sales consultant, Leon Travis, was very friendly and accommodat More

by Lyon93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2017

great customer service and knowledgeable staff Oscar and Yami Villamia did a great job explaining regular auto maintenance and pricing is very fair. Both service reps were very knowledgeable on var More

by jritchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Alvarenga, Yami Villamia
March 06, 2017

Best car buying experience I have had in over 25 years. Bill Welsh was very professional, knowledgeable and helpful. This was the best car buying experience I have had in over 25 years. I am recommending More

by rpleasants67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Welsh
March 03, 2017

Great Purchasing Experience I Purchased a 2017 Jeep Grand Cherokee Trailhawk V8 Hemi. I drove out of State to purchase my Jeep from Criswell because of Caitlin's extreme ownershi More

by M.Young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Torrisi
March 02, 2017

Awesome and very accommodating! I had an appointment with Leon who was very friendly and went out of his way to make the transaction go smoothly. I had driven from Salisbury, Maryla More

by Catherine D Venables
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2017

Very friendly and knowledgeable I had an appointment set up with Mike to look at a hellcat. We didn't reach an agreement the first meeting, but he went out of his way to make the More

by jdb840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Long
February 24, 2017

Communication!!!!!!!! I took my 2016 4 Door Jeep for service since 2/16 and as of today, I have not heard a thing and have no Jeep!!!!!!!! service person is Oscar Alvareng More

by juansters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Alvarenga
Mar 01, 2017 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

Mar 04, 2017 -

juansters responded

Sue, This Dealer NEEDS A LOT OF WORK!!!!! is very disappointed when they never returned your call when they tell you they will call you back drop my car Wed. 2/16 and Friday 2/17 got a call that my Jeep will be available Monday or Tuesday 2/20 did not hear anything from your dealer until I called on Thursday 2/22 and spoke with Oscar who told me he will call me back. never heard from him until someone else called me Saturday 2/25 to tell me my car will be ready Monday 2/27 I got a call Monday at 4:50 PM that my car was ready. It is very sad if I did not have any other transportation what will I do? Also if I just purchase my 2015 Jeep and had to take for Warranty work it should be given priority. by the way is the second time taking the car to the dealer and the experience gets worst each time!!!!!! I'm ready to go to Better Business Bureau or seek legal advise!!!

Mar 24, 2017 -

juansters responded

Hello Sue Folsom, My jeep is again at the service center as is still having issues. why are these ratings NOT posted on your reviews!!

Sep 13, 2017 -

juansters responded

Hello Sue Folsom, I need to take my Jeep AGAIN for service are you still around?

February 21, 2017

Bad Experience when I went to purchase a Jeep This is one of the worst car dealership's I have ever experienced. I negotiated with a sales person Yakov he was nice and we talked about the price, f More

by RC
Recommend Dealer
No
Employees Worked With
Yakov Shadyavichyus, Walter O'Rourke
Feb 21, 2017 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Good Afternoon, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues.

Feb 21, 2017 -

RC responded

Hi Sue Appreciate your prompt response to this matter. I just got the Jeep with another dealership. I just felt the need to put this review for people not to deal with this again and it really disappointment me. Hope this helps you take the necessary action. Thanks Ravi.

...
33
...