Criswell Chrysler Jeep Dodge RAM and FIAT

Professional staff offering great service Yami was very friendly and professional in seeing me through my last free oil change on my 2014 Dodge Challenger on a drop in basis on a rainy day. Yami was very friendly and professional in seeing me through my last free oil change on my 2014 Dodge Challenger on a drop in basis on a rainy day. More

Great review Andre Lynn was great in service, I was in and out quickly so I could get to work. I had an oil change and tire rotation and found out my thermostat n Andre Lynn was great in service, I was in and out quickly so I could get to work. I had an oil change and tire rotation and found out my thermostat needs to be replaced but it's under warranty so they ordered the part and will contact me when it's in. More

Thanks, Andre I want to leave positive feedback for Andre. I brought in a car with several issues including a recall. Andre went above and beyond to take care of me I want to leave positive feedback for Andre. I brought in a car with several issues including a recall. Andre went above and beyond to take care of me and get me a way home. He was courteous, professional, and pleasant. I cannot speak highly enough of my experience with him. His service has gone a long way to mending my relationship with this dealership--a relationship that had broken down and become rather disappointing. I rated the dealership as 5 stars because i did not want a review of this associate to be tainted, and I could not review Andre without reviewing the dealership. However, my overall experience with this dealership has been quite poor and I would not recommend, though this experience has helped More

Jeff is the man to see!! The biggest resaon I give this dealship a 5 out of 5 is because Jeff Boyd works here. After being over looked by many other sales consultants, Jeff wa The biggest resaon I give this dealship a 5 out of 5 is because Jeff Boyd works here. After being over looked by many other sales consultants, Jeff was the only consultant to take the time and ask, if "I needed any help?" Little did he know that he would gained a customer for life. Friendly, professional, knowledgeable, helpful and went above and beyond to get us into both of our vehicles. If you're shopping at Criswell the person you need to see is Jeff Boyd!! More

Sales lied and didn't care to attempt to resolve Started out a great experience. Drove 2 hours to look at vehicles. Found one we liked. Filled out loan application and everything went smooth until we Started out a great experience. Drove 2 hours to look at vehicles. Found one we liked. Filled out loan application and everything went smooth until we inspected car before we left. Found defective paint area on the roof. Instead of trying to address the issue then, they said they would "put it in the system" and we could go to a closer dealer to our home. Tried that and it was a big fail. Turns out if they would have called or checked they would have been told as I was that it is a manufacturer defect and found on the lot so they were required to fix it, no other dealership could cover the warranty. Since I had to make the extra, unplanned trip back to MD it costs me 4 hours of a day off to get it there and it will cost the same to get it back. Since they basically lied to me, I felt they could compensate me a bit. They didn't want to make ANY effort. They guy at the sales manager desk acted like he could care less and since the sale was complete, my importance as a customer was gone with the sale. If there would have been any legal grounds I would have let them have the car back and lose a customer. My advise to anyone going there is get everything in writing (not just sales terms) as it could all be another lie to make a sale. More

The one assigned to me! I never received Mr. Marcos Olivero's full attention nor his dedication to getting the recall work done on my 2006 Jeep Commander. It took seven day I never received Mr. Marcos Olivero's full attention nor his dedication to getting the recall work done on my 2006 Jeep Commander. It took seven days to get my vehicle back, and the appointment had been made three weeks prior. I have been without my Jeep for the entire Thanksgiving Holiday. Mr. Olivero never returned my repeated phone calls. He only answered me twice, and both times put me on hold for an incredible amount of time. The first time he put me on hold, I had to hang up because it was taking too long. I made daily trips to the Service department in person, and found myself always waiting, and waiting, and having to explain my situation over and over. Mr. Olivero was my Point of Contact (POC), and yet, he was never available and he never made any attempts to communicate to me. After sending an email to Mr. Olivero's boss, and cc: in Mr. Olivero and the other two Service Advisors, I finally received an email apology from Mr. Olivero. Nobody else in the organization has responded, except for a stock canned response to my DealerRater reviews, and an email from a new player, Mr. Chris Bryant, in the organization who informed me that my Jeep was ready for pickup. This experience showed me that this organization as a whole is not invested into customer service in any meaningful way. More

Don't Expect Anyone To Care About You, The Customer If these guys are consistent at anything it's ignoring their customers. Twice I have made appointments to have my car serviced at their Gaithersburg s If these guys are consistent at anything it's ignoring their customers. Twice I have made appointments to have my car serviced at their Gaithersburg shop and twice they just completely ignored me. The first time they had my car for 3 days and didn't even look at it, and yes, this was after I had an appointment. I finally had to just go get my car as I was going away for the weekend. They never even looked at my car and all I got was, "sorry". The second time, just this week. I waited 3 weeks for an appointment, and this time I called them on the day of my appointment and cited my previous experience with them not even looking at my car and I was assured my car would be looked at. Well.... it wasn't. At the end of the day they told me they would call me in the morning with the result of their diags. Well, no call. I got a call at 4pm with the list of stuff they wanted to do and they wanted to charge me to continue to diagnose the problem. I reminded them I had an extended lifetime warranty (they should have known this) then they told me again they would call me back that night to tell me if the problem was covered by my warranty. Well, no call again. Over the course of all of this I called the service manager several times and he didn't return a single call. I called the service director twice over two days and he never called back. I called the General Manager and left him a message and he never called back. These guys had my car now for 3 days and I had no information on how much it would cost of when I would have it back. On day #4 I called the service manager twice and again no response. I called the service director (now the 3rd time I've called him). I finally reached a live person, not the original service director I called, and he finally drove my concerns to completion. This service department just absolutely sucks. Don't expect any communications from them and expect your car to be unavailable for days. I was even told by their service manager that they don't provide loaner cars. Un-freaking-believable. They hijack my car for 4 days, I'm driving my wife to the other end of Montgomery County to work, and they just don't care. I bought my car here and have had it serviced here since I bought it. After my last two experiences they've lost a car buying customer, and they've lost a service customer and I'll be sure to tell folks to stay away from this place. Their problems go from the service manager all the way to the GM. If they don't care at the top, they why do business with them. More