Criswell Chrysler Jeep Dodge RAM and FIAT

Dedicated and knowledgeable saleman I purchaced a new FIAT 500 sport for daughter, and wife. We had a pretty good idea what we wanted , but Hyder helped us narrow down the options. He I purchaced a new FIAT 500 sport for daughter, and wife. We had a pretty good idea what we wanted , but Hyder helped us narrow down the options. He worrked with us on the final price, and helped my daughter (a new driver) start to feel comfortable about driving a car, He made sure it was a plesent experience for her. More

Friendly, personable, professional They answered my questions succinctly and responded positively to my list of requirments for a vehicle. When I showed a photo saved from online inven They answered my questions succinctly and responded positively to my list of requirments for a vehicle. When I showed a photo saved from online inventory, I was immediately taken to see the vehicle, not directed elsewhere. The purchase process was explained step by step with patience. More

New Jeep Sahara What a great experience we had with everyone at Criswell. There are so many different configurations available on a new Jeep that it can become overwh What a great experience we had with everyone at Criswell. There are so many different configurations available on a new Jeep that it can become overwhelming. The team at Criswell helped to educate us on all of the different options. Everyone from the sales guys to the finance people were very helpful and informative. We never felt pressured during the purchase. I would highly recommend Criswell and our salesman Mike Long. Thanks Mike, I am sure we will be doing more business down the road with you and your team! More

We bought a Jeep Sahara yesterday from salesman Jeff Boyd! We bought a Jeep Sahara yesterday from Jeff Boyd. This was the first new car for my 23 year- old daughter so it was a big deal. Jeff Boyd was super We bought a Jeep Sahara yesterday from Jeff Boyd. This was the first new car for my 23 year- old daughter so it was a big deal. Jeff Boyd was super friendly, conscientious, always got back to us by text, and sold us the car when we really only went in to look. Jeff showed my daughter all the items on the car, helped her take the top off the Jeep, suggested she drive on the highway to simulate real life, synced her phone to the car, taught her the navigation and everything else needed. Jeff was a real gem and great to work with and I recommend him to anyone. He also had a very nice style that was not full of pressure that one sometimes finds in car dealerships. Thanks very much Jeff Boyd and Criswell Chrysler Jeep!! Peggy Quinn, Germantown, MD More

Patience, Patience Armand was extremely patient as I struggled with the decision of which model I ultimately wanted to purchase. He provided numerous price quotes over Armand was extremely patient as I struggled with the decision of which model I ultimately wanted to purchase. He provided numerous price quotes over the course of a month without exhibiting any impatience or frustration. He was very knowledgeable and always willing to provide information on various models. Ultimately we settled upon the Grand Cherokee Laredo and are extremely satisfied. More

Update on a previous review I had completed a review on a recent purchase of a Jeep Grand Cherokee, before I took it for the installation of an option package that I requested. T I had completed a review on a recent purchase of a Jeep Grand Cherokee, before I took it for the installation of an option package that I requested. To my surprise, when I picked up my jeep after the installation of that package a component was missing. I expressed my disappointment for not having the full package to the salesman. The sales manager called me two days later and offered to provide the missing part, which I received. More

Experience of a Lifetime! My salesman, Leon Travis went above and beyond for me. I wish I could rate him a 12/10 instead of a 10/10. I went in on Monday looking for a 2015 Jeep My salesman, Leon Travis went above and beyond for me. I wish I could rate him a 12/10 instead of a 10/10. I went in on Monday looking for a 2015 Jeep Patriot Sport Altitude. I had checked other dealerships and couldn't find exactly what I was looking for. Upon arriving at Criswell in Gaithersburg, I was greeted by Leon Travis. He asked to show me vehicles, but I already had my mind set on what I wanted. I told Leon what I was looking for and he immediately looked it up in the system. There were 2 Jeeps on the lot that I was interested in. After looking at the first one, I knew it was the one. Leon then let me test drive the vehicle and walked me through all the features of the vehicle. I wanted to get the Jeep that day, but had to wait for my bank. Long story short, I went back on Thursday and decided to finance through the dealership's financial department. I now have my dream vehicle all thanks to Leon Travis and the amazing team at Criswell in Gaithersburg! If you're looking to purchase a vehicle, ask for Leon Travis, you'll be sure to get your dream car! More

car was auctioned ? Called about a 2007 VW GTI. Add states that it has 53k ,is a limited edition model, and has an exceptional carfax. Contacted Criswell and was told by Called about a 2007 VW GTI. Add states that it has 53k ,is a limited edition model, and has an exceptional carfax. Contacted Criswell and was told by Frank Fowler " after a close inspection... management decided it will cost too much to get it to pass inspection. car will be wholesaled." Carfax states it just passed safety and emissions at 51k. The car remains listed online at their Criswell website and several internet sites. Frank then sent me blanket sales email with no response as to what actually happened to the GTI. Seemed strange to me so thought i would share the story. More

You tried the rest, now try the best! Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready to buy my car. I traveled to eight dealers in my area and three times to the same dealer and I was not able to reach a deal with them or they did not have the vehicle in stock. During this timeframe Jeff Boyd, reached out to me several times but considering that I live in DC I thought that going to Gaithersburg was going to be way to long of a ride (1 hour drive) to take and not be able to close a deal. Ultimately, Jeff, convinced me to come out by doing one thing different that the other dealers did not, he was HONEST about my trade-in. That stood out to me and convinced me to take the ride, and I am glad that I did. I arrived at the dealership thirty minutes before closing (I didn't know this) and was greeted by Jeff. He was able to get the deal initially started however he had an emergency and had to put me into the "trusted hands" of Leon Travis. Although the dealership was closing in five minutes I could not tell because the level of professionalism shown by Leon, Jeff, and other members blew me away. Leon took his time to review the car I picked and negotiate the price. Then I had a LAST MINUTE change and wanted a different vehicle and it was already 8pm. Leon, smiled and told me that is was okay and he understands how important it is to get what you really want. After 5 minutes he found the exact car, black Dodge Journey SE, for me. Again we reviewed the price with Kevin, and Sam (who were both also friendly and let me know that their customers are their top priority). Leon went to pick up the vehicle from another lot at 9:20pm! The deal was done I completed the necessary paperwork with Sam and was out the door at 10:20pm transferring items from my old car to my new one. Leon did not leave, he patiently waited until I was finished and then offered to explain EACH vehicle feature to me at 10:40pm. I told him it was okay and offered to just sign saying he showed me the vehicle ( I felt horrible keeping everyone at work so long) but nope he would not take my offer. He told me he wanted to be sure I understood every feature in my car-what salesman does that after the deal is done? Leon, that's who! So at 11pm we all headed home. Just wanted to tell them sorry for any inconvenience with my late purchase but it was totally worth it. I will be sure to refer anyone I know looking to buy a car. More

Hyder is your guy Hyder has worked and helped us a lot. First he gave us a good discount and kept on nuddging the manager to make our dealing easier. Then we bought our Hyder has worked and helped us a lot. First he gave us a good discount and kept on nuddging the manager to make our dealing easier. Then we bought our car for a good price thanks to hyder. Then my husband wanted a car and he helped us even more and got us out in a big situation. So whenever u want to have a car go to fiat an find hyder because hes ur guy. Thanks Hyder More