Criswell Chrysler Jeep Dodge RAM and FIAT

Richard the salesman did an outstanding job . I would recommend this dealership to my friends and family I would recommend this dealership to my friends and family More

The service department flooded my engine and now the service manager will not respond to my insurance's emails. John Newport tried and failed! service manager will not respond to my insurance's emails. John Newport tried and failed! More

If I could give a ZERO star rating I would. I’m beyond frustrated! It’s going on 3 months and I can no longer bite my tongue. I purchased my Ram 1500 Rocky Ridge back in February of this y I’m beyond frustrated! It’s going on 3 months and I can no longer bite my tongue. I purchased my Ram 1500 Rocky Ridge back in February of this year and my issues started two months after that. Needless to say my customer experience since then has been awful. In September I dropped off my truck with electrical issues, meaning, nothing was working and everything was offline. With zero communication from my service advisor, Neil Alban or any idea when or if they can fix my truck, I had to turn to Chrysler and state of Maryland attorneys office to file a lemon law. Still as of me writing this review today, there is no news or updates. More

It was possibly the best Truck buying experience I ever had. Quick to respond, attentive to details, professional and polite, Kevin is a real pro. The truck had a few issues upon delivery, and they went al had. Quick to respond, attentive to details, professional and polite, Kevin is a real pro. The truck had a few issues upon delivery, and they went all out to solve the problems. I highly reccomend Criswell Ram for your next purchase. More

My vehicle was up on the lift for 2 hours with nobody under it and then they hit me with a $250 labor bill to diagnose an exhaust leak. The new part will cost another $500 plus more labor. On top of that under it and then they hit me with a $250 labor bill to diagnose an exhaust leak. The new part will cost another $500 plus more labor. On top of that there is now a 3% fee to use a credit card. It's a dealer only repair, but I'm totally dissatisfied with Criswell. They used to be my go-to place for service. But NEVER again. More

Leon Travis made it easy for my son to buy his first car. He answered all questions asked and went above and beyond to make purchase easy. Thank you sir !!!! Satisfied parents. He answered all questions asked and went above and beyond to make purchase easy. Thank you sir !!!! Satisfied parents. More

Easiest car purchase I have ever made. From initial contact to signing the documents, easy, no pressure staff Highly recommend From initial contact to signing the documents, easy, no pressure staff Highly recommend More

Greg Weschler went the extra mile to review all the service records for my Grand Cherokee to determine if the problem I was facing could be covered under warranty. As it turned out, I had similar issu service records for my Grand Cherokee to determine if the problem I was facing could be covered under warranty. As it turned out, I had similar issues about a year ago and Greg was able to get the work covered. He saved me a sizeable chunk of money. I appreciate his diligence. He's also easy to work with on scheduling appointments. More

Jim is our go-to adviser for both of our Jeeps (JL Wrangler and JT Gladiator.) He's courteous, friendly, knowledgeable, and solves problems. Wrangler and JT Gladiator.) He's courteous, friendly, knowledgeable, and solves problems. More

Mr Leon was very professional, this guy is hands down the best car sales person I have encountered. He made our experience trading in our Jeep and buying a New Jeep a breeze. I will for sure be back when it’ best car sales person I have encountered. He made our experience trading in our Jeep and buying a New Jeep a breeze. I will for sure be back when it’s time to buy a new car. Thanks More