Criswell Chrysler Jeep Dodge RAM and FIAT

Lived up to their reviews We were looking for a new Fiat and after reading some dealer reviews decided to try Criswell even though there were two dealers nearer. I made a web i We were looking for a new Fiat and after reading some dealer reviews decided to try Criswell even though there were two dealers nearer. I made a web inquiry at 9PM on a Sunday. Within 15 mins Hyder contacted me. I was used to dealers closing at 5PM in Michigan so this was a shock. Throughout the whole process all the people we met at Criswell were the best we have come across in a dealership. I always wondered why the world beating American customer service standards never made it to the auto industry but these guys are the exception. Hyder was very helpful without pushing us into a decision, he even came in on his day off to help us pick up the car. Jamie worked with us on the price and explained all the details clearly so we really understood what we were paying for. We love the car and hope the service matches up to the sales experience. Well worth the trip. More

Not Happy Would not ever go to this dealership, I have a 2013 ford f150 crew cab with MAX TOW,ECOBOOST ENGINE,CHROME PACKAGE,REVIEW CAMERA ETC. and 22k miles. T Would not ever go to this dealership, I have a 2013 ford f150 crew cab with MAX TOW,ECOBOOST ENGINE,CHROME PACKAGE,REVIEW CAMERA ETC. and 22k miles. The truck is near perfect they offered me $22,000 to $22,500 .They have a 2012 with 45,000 on it for $30,000 what's wrong with that picture. Are they for real OR JUST OUT TO RIP PEOPLE OFF. I will not recommend this dealer or any of it's sales people, they just suck . More

Excellent Customer Service - not too pushy I just purchased a new Jeep Grand Cherokee Limited. Armand provided excellent service. He was knowledgeable and kept answering all of my questions. He I just purchased a new Jeep Grand Cherokee Limited. Armand provided excellent service. He was knowledgeable and kept answering all of my questions. He kept a middle ground between being available to answer questions and view cars, and not being too pushy to invade my space. Other dealers kept bothering me with calls and emails. Armand followed-up, but did not bother me like the other dealers. In the end I got the car that I was looking for at a good price. I am very pleased with the service Armand provided. More

Excellent customer service We were greeted promptly when we walked in. I had an idea of what I wanted but Leon was great in showing me cars that checked off all my "must haves" We were greeted promptly when we walked in. I had an idea of what I wanted but Leon was great in showing me cars that checked off all my "must haves". The car buying process can be lengthy but it was painless working with Leon and the finance folks. I was out the door with my new car in about 2-3 hours. I've had the car about 5 days now and don't regret my purchase one bit! More

Mr. Hyder AL, Jamie and finance Mr Swan Kim Hi again! This is my second time writing a review for some reason the internet got stuck. Like I was saying earlier I would recommend this dealer, th Hi again! This is my second time writing a review for some reason the internet got stuck. Like I was saying earlier I would recommend this dealer, the vehicle Fiat to anyone. The sales representative Mr. Hyder AL wonderful guy, professional, great customer service, multi tasker, patient with my child. I purchased a 2014 Fiat POP I had a 2013 Fiat Abarth. They gave me a great deal on my trade in. Hyder work so hard for us, he paid attention to our needs and the we had a budget. Thank you! More

Best experience we have ever had purchasing a vehicle! We drove 120+ miles just to test drive a used car but when we wandered up to look to compare new vs used.... We ended up buying a new fiat. Hyder Al a We drove 120+ miles just to test drive a used car but when we wandered up to look to compare new vs used.... We ended up buying a new fiat. Hyder Al and Jamie really took care of us, and made the whole purchasing experience actually enjoyable! What a great team. There are fiat dealerships closer to our home in Pa. But we plan on returning here for our service because of your customer service. Thank you both again it was a pleasure doing business with you , Mr/ Mrs David Feyock Windber, Pa. More

Leon is professional and very friendly. He does not push. He tried to find the best deal for us, not the expensive one. He is honest. Although we finally didn't get a car and very friendly. He does not push. He tried to find the best deal for us, not the expensive one. He is honest. Although we finally didn't get a car from this dealership, we do appreciate Leon's help. More

Worth the call and the drive!! I found Criswell searching on ebay and made a call after contacting a few local dealers about a 2014 leftover 500 . I talked Hyder many times and he w I found Criswell searching on ebay and made a call after contacting a few local dealers about a 2014 leftover 500 . I talked Hyder many times and he was great - gave me his cell phone number and was available at all hours to answer questions. After some discussions (about two weeks of discussions) on the model and options of a leftover 2014 GQ Hyder handed me over to Jamie (sales manger) to get me an out the door price. Jamie beat every other dealer with in 250 miles by at least $1,500. I gave a $500 refundable deposit to hold the car. 7 days later I rented an uhaul auto transport carrier - hitched it up and made the 4 1/2 hour drive from Northern NJ. Hyder and Jamie were great no games, no issues.... Hyder walked me through the car - I agreed to go through with the purchase and they introduced me to Dan in finance. Dan was great, my quoted out the door price from Jamie was the exact selling price, then Dan beat my loan rate that I had from Bank of American - he briefly went over a few extra's, with NO HARD sell... all done in and out from the time I walked in the door to loading up the new car in about 90 minutes. Hyder was extremely professional and polite - he even helped me load the car onto the trailer! I am no newbie in working with dealerships as I have purchased over 40 cars in my life and I will say this was an amazing experience. I have never had a end to end buying experience this pleasant before. If your thinking about buying a Fiat make the call - ask for Hyder - then make the drive. You will not be disappointed. More

What a headache. Unbelieveable! I just bought a car here. First time at this dealership. A Fiat 500 Abarth. I only went there for the inventory. They had a car I liked. I drove all I just bought a car here. First time at this dealership. A Fiat 500 Abarth. I only went there for the inventory. They had a car I liked. I drove all the way up there from Arlington Virginia. Major strong arm sales tactics(this offer is only good for tonight. If you leave without signing a sales contract this offer is no longer available). If you like high pressure sales you will love this place. I left. The offer was good the next day. They will also assume you have no idea of the value of your trade in and will try to lowball you. Only after I started to walk for the door the offer came up 5,000 from their original offer for my trade. 5K! You also better know the going market price for the car you are trying to purchase. Does this sound like the way you want to buy a new car? Unfortunately, all of that I expected. From an industry standpoint it is really sad that we have come to expect this kind of experience when purchasing a car. But not all car dealerships are this bad. Worse than that, there is BAD CUSTOMER SERVICE. Very bad. They delivered a car which was not working properly when I picked it up. Probably not their fault. Dragged their feet on repairing or addressing it. They scheduled appointments only to cancel them... twice. They really jerk you around there. Had to call Harry Criswell to get anything done. He makes himself unavailable. Did not get him. Got his secretary. Barbara Menso.I was only able to reach Barbara's voice mail and she did not return my call. I called again and again and finally had her paged to get her on the line. After numerous calls to her I found she seldom answers her phone. Issues still not resolved. They are refusing to address a dash dimmer problem that dims all the way down on it's own.. intermittently, and never comes back up. Not related to daylight or headlights being turned on or off as they are claiming. I will need to contact Fiat Corporate to have this addressed. They also did not mount my front license plate leaving me open to receive tickets in Virginia. There is a long story related to this too. Very poor inter company communication, confusion, story telling etc. Barbara Menso is also easily confused by basic issues relating to cars(example- transferring tags) and forgets to do things she promised to do. I get the idea she never leaves her desk to follow up on issues brought to her attention. She acts as though she feels put upon to have to resolve issues caused by her team. If you must deal with her, I recommend all communication with her be done is writing. She is very unpleasant to deal with on the phone. I definitely would avoid this dealership for service(as noted in other customer reviews) and I personally would not buy another car from them. Really not happy with my car buying experience at Criswell's. They left me with a brand new car with outstanding issues that will now need to be addressed at another dealership under the direction of Fiat Corporate. I also want to add please notice that for many of their reviews it says at the bottom of the review some phrase to disclose the review was done by a staff member not the actual person buying the car or service. Clever. I wish I had noticed that before purchasing my car there. That explains allot. Safford Fiat is in Tysons, and Fiat of Alexandria are other options. I would also recommend any car sold at Fitzgerald Auto Mall. You know the commercials. "The Fitzway". They are awesome. More

Best new car buying experience ever Shawn was a pleasure to work with in purchasing my new car. He was friendly and knowledgeable but no pushy. He listened to my needs and did not try to Shawn was a pleasure to work with in purchasing my new car. He was friendly and knowledgeable but no pushy. He listened to my needs and did not try to sell me on something I did not want. He made the process work for me and within my timeline. He understood the features of the car and made sure I was being helped and satisfied until I was ready to drive the car off the lot. I would recommend Shawn and the Criswell Dodge team to anyone looking for a new or used car. More