Criswell Chrysler Jeep Dodge RAM and FIAT

Excellent Experience My wife and I had a very good experience with this dealership. We knew we need a car and we knew the make and model. What we didn't quite knew were al My wife and I had a very good experience with this dealership. We knew we need a car and we knew the make and model. What we didn't quite knew were all the features we really wanted and which we didn't - therefore this car buying included some learning and experimentation. We never felt rushed into buying a particular car just because it is currently on the lot and fits somewhat but not exactly out wishes. We felt that it is important to the dealership that we are happy with our purchase. Carl listened very well to us along the path. The complete process included test driving different cars and identifying which features we want and which we don't really need. All this with still staying within budget. Carl helped us in a very professional and calm way to get the car we liked - more important though at our speed. Once we knew what we wanted, he researched and found exactly the car matching our specifications. We got the impression that this dealership cares about their customers and what they want. Already at the very beginning, entering the dealership, one immediately feels that this dealership is different from many others. Each car sales man has its own office, well lit with large windows, The sales persons are more like agents who help you finding the car you want. They do not give the impression they need quickly to empty the lot to make the sales for the weekend. It seems to me more they are building a customer base that will come back along the road the next time the need a car. This car shopping was absolutely no hassle, it was extremely pleasant and I only can recommend them. More

Excellent customer service! I shopped for the best deal on my new 2014 Grand cherokee at several different dealers in Md and Va. Leon Travis at Criswell left me with the most po I shopped for the best deal on my new 2014 Grand cherokee at several different dealers in Md and Va. Leon Travis at Criswell left me with the most positive impression when communicating by email. He was honest and straightforward and he honored the deal we had discussed. No sleazy games or gimmicks. I appreciated his patient and laid back selling style. Even after the sale he has been great about making sure we are completely satisfied with our new jeep. I'll be recommending him to anyone I know looking for a new vehicle. More

Go to Criswell Fiat. Best car buying experience!!! Everyone at this dealer seemed very friendly. It certainly speaks volumes on how well the staff is treated, which is directly passed on to the custome Everyone at this dealer seemed very friendly. It certainly speaks volumes on how well the staff is treated, which is directly passed on to the customers. Notwithstanding, there is a star among all those nice people; Arnold Garcia. This guy went far and beyond to get me the best deal. I received multiple calls from the other dealers I was negotiating with in disbelief as to how low the price Criswell had given me. Of course, the icing on the cake was when the Finance Manager (Steve Krantz) saved me $6,000 in interest fees from the original rate the bank had given me. I only had a few exchanges of emails and phone calls, and by the time I got to the dealership all the paperwork was ready; within one hour I had my brand new FIAT. This is my best car buying experience out of the 10+ cars I've owned. Thank you Criswell Fiat!!! More

Salesmen excellent. Manager, not so Leon Travis was very good. Kevin Jones gave us an excellent test drive and was very knowledgeable. Leon was very accommodating and worked hard to ge Leon Travis was very good. Kevin Jones gave us an excellent test drive and was very knowledgeable. Leon was very accommodating and worked hard to get us a good and fair deal, but we felt the manager Toeg was not as responsive to our good faith offer. After we purchased our 2014, he went out of his way to tell us the 2015's were coming out for order the next week. This fact was kept from us when we asked and might have made ur wait or ask for a lower price. Not a good business practice which left a bad taste. This has nothing to do with Travis nor the car which we like so far. More

Valerie is the best. Valerie is the best, a real service pro. I know my Town and County van is in great hands. Valerie is attentive and spot on when it comes to caring for Valerie is the best, a real service pro. I know my Town and County van is in great hands. Valerie is attentive and spot on when it comes to caring for Chrysler iron. Bill B. More

Best Dealership with Best Sales Consultant I waited two days for things to settle before providing my review. Criswell dealership is where I will always go for a vehicle because of Sales Consul I waited two days for things to settle before providing my review. Criswell dealership is where I will always go for a vehicle because of Sales Consultant like Mike Long. One of the major foundations of any dealership is its Sales Consultants. When I was searching for a vehicle, Mike's actions demonstrated to me why Criswell gets my Best Dealership rating - he not only listened but heard what I desired, and made my vehicle desires into reality by working hard for me, his Manager and Finance Specialist. Exceptional may be a better term to describe this particular Criswell team who worked for me. I appreciate finding me the new vehicle purchase. Already neighbors inquired about the new vehicle. I keep Mike's Criswell business cards in my vehicle and handed them out talking about my positive experiences at the Criswell Dealership particularly; Mike Long who was my Sales Consultant, Sam Hall General Sales Manager, and Dan Leithauser Finance Specialist. In addition, I must mention the unknown Criswell employee who pointed me in the right direction outdoors - he was not in Sales yet very courteous and professional, another plus for Criswell. I drove about 60 miles from home in NE Baltimore County one way to Criswell, it is well worth it, to be among the Criswell team who took care of me in my search and purchase of a new vehicle. Thank you Criswell. More

Perfect Marks Arnold was absolutely outstanding in customer service. Was very patient and helpful. Luis and Fred were also very friendly, helpful, and knowledgeable Arnold was absolutely outstanding in customer service. Was very patient and helpful. Luis and Fred were also very friendly, helpful, and knowledgeable. Everyone delivered on promises and great prices. Would absolutely without a doubt recommend this dealer and would go back for my next purchase. More

2014 jeep Leon made buying this Jeep a positive experience. The finance department was great. Everything went very smoothly and we will most definitely use Ch Leon made buying this Jeep a positive experience. The finance department was great. Everything went very smoothly and we will most definitely use Chriswell again. More

Molti Bella! From the minute I walked onto the FIAT lot, it was a different experience from all other car buying experiences that I've had. It was like being in a From the minute I walked onto the FIAT lot, it was a different experience from all other car buying experiences that I've had. It was like being in a candy store! So many flavors to choose from and so many combinations of sweets. Arnold Garcia approached me (quietly) and asked if he could help me. I told him what I was looking for and we zoned in almost immediately to "the one" - a chocolate brown/ivory convertible with all the bells and whistles, including leather seats. Arnold got the keys, we took off and by time we arrived back at the dealership I was in love with the 500c. No need for heavy muffler effects like the Abarth for me...oh no...I want finesse and sporty power...just like the cute as a button 500c. Arnold explained all the features and I was hooked. I got a fair deal for my 2006 Prius (goodbye boring!) and I drove away happy as a clam. More

Criswell Fiat Having looked at Criswell Honda, I found Criswell Fiat online. We emailed about a car, then showed up a bit late for a test drive. Bryan was waiting f Having looked at Criswell Honda, I found Criswell Fiat online. We emailed about a car, then showed up a bit late for a test drive. Bryan was waiting for us when we arrived. My husband took the 500L out after Bryan gave us a nice tour of its features. He took out a Pop level and my husband liked the drive. The next day we went back and I did the test drive with our toddler along for the ride (car seat had to be installed). Arnold sat in back and entertained the little guy so that I could actually concentrate on the experience. My stranger suspicious child actually was laughing and having a good time. We had a good honest talk with Luis when we got back. No pressure from the sales guys. Luis was really open about information we asked about (ie, where are you with the automatic transmission recalls, etc).. I would have purchased with these guys but they didn't have the model in stock that I wanted (and being the end of the month, and the fact that I had emailed several dealers to search for a car, no one was in the dealer swap mood). Luis made a deal for a Trekking, but it was above our budget, and not the model we wanted. We bought elsewhere, but I recommend them to anyone in my area. More