Criswell Chrysler Jeep Dodge RAM and FIAT

Big Trade-In Led to a Great Little Car That Can :-)! I have the highest praise for the Criswell family of dealerships. When I called Fiat last Monday, I half-expected to make it to the dealership later I have the highest praise for the Criswell family of dealerships. When I called Fiat last Monday, I half-expected to make it to the dealership later on in the day (and--quite probably--drive home in a new car ;-). Arnold was extremely knowledgeable and patient (and happy that I had done my research); as well as gave me directions on how to make it to Gaithersburg via the Beltway and 270. When I all but made it, he came to get me personally. The first order of business was for me to test-drive the Fiat--I quickly found my new best friend in a Fiat Sport :-). The trade-in of my old car went very smoothly: Criswell paid off my loan to the penny! So now I was free to set up the financing with Dan (who was also glad I'd done my homework). All along I had a fun conversation with Luis. Everyone treated me very well--I love the "Mom 'n Pop" feel of an established, trusted dealership. It was definitely worth it going out to the suburbs to purchase the Fiat, which definitely has a great deal of zip in its gait--no pun intended on the name of its point of debarkation ;-). And now the little car that can has found a new home...Let's just see how I do getting back on 270 to pick up the tags, registration (and the all-important Zone Three Resident Parking sticker that's one of the biggest perks of living in the District :-)! More

Went just to look and drove away in my new Jeep I had a great experience with Leon. he took as much time as I needed, answered all my questions, and despite the fact that I was just looking at opti I had a great experience with Leon. he took as much time as I needed, answered all my questions, and despite the fact that I was just looking at options and on a recon. visit, I drove off in my new Jeep! I love it! More

The best car buying experience I have EVER had Started online looking for a 2014 Wrangler and looked at several dealerships only to find they all had very little inventory and not a lot of help. I Started online looking for a 2014 Wrangler and looked at several dealerships only to find they all had very little inventory and not a lot of help. I looked at Criswell's website and not only did they have the inventory, but were willing to help me find what I was looking for. Mike Long sent me an email and asked me what I was looking for. I told him that I had seen a JEEP online and he was happy to discuss it with me. I could tell the man knew his product because he mentioned things that only JEEP owners know. I told him I had to have a black Wrangler Sport and told him the equipment I wanted on it. We set an appointment for a test drive that Saturday and when my wife and I arrived at the dealership we were greeted by some of the most cheerful and welcoming people we have ever seen. When we asked for Mike, the person got him right away and Mike greeted us with a professional and cheerful attitude. I cannot say enough good things about Mike. He is hands down the best new car sales consultant I have EVER worked with. His desire to make my wife and I comfortable and provide us with the information we needed was nothing less than second to none. We test drove the new Wrangler and I was blown away by the changes from my 05 to the 2014 model. He even came to our house on Sunday to look at our trade because we did not bring it on Saturday. We came to an agreement on the numbers and the hunt started for the black soft top sport I wanted. Mike did not stop until he found the right JEEP and went himself to get it. When I got to the dealership to pick up my JEEP It was clean and ready for delivery and I was impressed yet again by Criswell's attention to detail and quality of service. Applause to Mike and his team at Criswell for providing me with the BEST car buying experience I have EVER had. I will recommend Criswell to ANYONE I KNOW that needs a new or pre-owned car. Mike Long has restored my hope that someone can buy a car with no hassle or lies and can get the level of service that someone who is about to spend several thousand dollars deserves. Again, I cannot say enough about Mike. Many thanks to Mike and the team at Criswell and I LOVE my new beautiful black Wrangler! More

Great service Great people and very knowledgable. Fair and excellent customer service. Everyone is responsive and they follow upon all your needs. Service dept.is Great people and very knowledgable. Fair and excellent customer service. Everyone is responsive and they follow upon all your needs. Service dept.is good too! More

Mike Long was the Best! I purchased my Dodge Journey earlier this week. My last car buying experience left we with a terrible taste in my mouth and working with Mike restore I purchased my Dodge Journey earlier this week. My last car buying experience left we with a terrible taste in my mouth and working with Mike restored my confidence that purchasing a new vehicle can be enjoyable. He walked me through every step of the way, explaining all my options, finding me the right vehicle that met my budget and helping me through the financing process. At no time did I feel pressured or did I ever feel that someone was trying to take advantage of me. I will be buying ALL my future vehicles with Mike and I completely recommend him! More

Great Dealer to go to I've had such a good experience last year that I traded in by Compass for the Cherokee this year. Mike was amazing and worked with me to stay within m I've had such a good experience last year that I traded in by Compass for the Cherokee this year. Mike was amazing and worked with me to stay within my budget for exactly want I was looking for. I've worked with other dealers and had that used car salesman promising me things and never coming through for them, Mike went out his way to make sure I got everything I wanted and even extra! I would recommend this dealer to anyone looking for a new Jeep huge selections for everyone. More

Review for Arnold Garcia Dear Mr. Garcia: Buying a car from Criswell of Gaithersburg was an unique experience. My wife and I have been buying cars continuously for over 50 y Dear Mr. Garcia: Buying a car from Criswell of Gaithersburg was an unique experience. My wife and I have been buying cars continuously for over 50 years. From French, German, American, and Italian models to, now, this Serbian (Italian) Fiat 500L. Purchasing so many cars put us in contact with a number of companies, car dealers, financial institutions, and business managers, the majority of which have created a few or more than a few unpleasant situations. We reach the conclusion that we were in need of a new car. We were expecting once again to go throughout the unpleasant experience of buying a car. We began the process, and at the end we found that buying this Fiat from Criswell was an example of knowledge, professionalism, courtesy, and decency that made us believe we were dealing with old friends. We thank you all...especially to Kevin from his managerial position to Mr. Arnold Garcia in his selling expertise. We thank you all. Alberto Gamez MD Mary Gamez MD More

Buying a 2014 Grand Cherokee Overland This was an excellent experience. Mike Long, the Criswell salesperson, was exceptionally knowledgeable about the vehicle I was interested in--the Gra This was an excellent experience. Mike Long, the Criswell salesperson, was exceptionally knowledgeable about the vehicle I was interested in--the Grand Cherokee Overland--and worked a very acceptable & fair price. Likewise, the finance department person, Dan Leithauser, was also very knowledgeable and processed the loan quickly while also explaining all options. They were always courteous--which is what you expect--and very professional. This was the 2d time I bought a Grand Cherokee from Criswell and they are far superior than the previous Gaithersburg Jeep dealer. More

Detour!! Detour!! Terrible just terrible. I went in Detour!! Detour!! Terrible just terrible. I went in for a Dodge Dart and ended up wanting to buy the stylish New Jeep Cherokee. Where to begin..whe Detour!! Detour!! Terrible just terrible. I went in for a Dodge Dart and ended up wanting to buy the stylish New Jeep Cherokee. Where to begin..where to begin? It was so new, I had to order my vehicle. 1) They entered the ordered in wrong, plus after the promises of a 3-4 week arrival, thankfully, it still hadn't showed up. I should've took that as a sign of incompetence. I eventually found a vehicle on their lot that had similar packages that I wanted, except heated seats- I went with them installing it. Unbeknownst to me they put in a single stage switch (High Heat only) plus it was not put where the traditional buttons are. Instead they were put under my armrest. I was not informed they were going to be installed there and that I wouldn't have a high-low option. When addressed they told me I'd have to pay extra for them to put in the new switch and that the location of the buttons couldn't changed. Wish I had know both, so stay away from any aftermarket suggestions. When they needed to send it back to the installers in the morning, they wouldn't even pay for a $40 rental car so I could get to work. I should've went with my gut on this place. When financing they told my approval check from my credit union wasn't acceptable and that they needed me to fill out their credit application as back up in case the check didn't go through. Really? Working with the finance guy wasn't much better. He was aggressive, pushy and didn't want to go over the numbers with me. His excuse- "I don't get involved in the deals/numbers that sales give". Absolutely playing ignorant. Within my first two weeks of having it I was already in Service. Crappy experience there as well. They told me the vehicle was still adjusting to my driving patterns and that everything would resolve on it's own. Wow-Come on! Plus when I needed my front plate bracket mounted they wanted to charge me for it. Crazy stuff! One thing after another. If I wasn't strapped to get a car, after waiting a month- I would've left at the first sign of trouble. I recently got a great deal trading that Jeep in. It was slow- zero torque, the entertainment options had glitches, a fan belt was chirping, plus the engine wouldn't shift on time. The vehicle and the experience were terrible that changed it for the new 2014 Volvo XC60 I used to own. Save yourselves and go to Darcars of Rockville, way more professional, better buying experience and guess what you can get a rental car with no hassle. RUN!!...Don't look back, I promise you, you aren't missing anything. More

We visited several Jeep dealerships in the Washington, DC area prior to visiting Criswell Jeep in Gaithersburg, and of all the sales associates we worked with, Leon was by far the most knowledgable about the area prior to visiting Criswell Jeep in Gaithersburg, and of all the sales associates we worked with, Leon was by far the most knowledgable about the vehicle we wanted to purchase (Jeep Wrangler Unlimited). He had a strong knowledge of all the options and trim levels and he walked us through the purchasing process. We left the dealership with a deposit down on a new Jeep and felt confident with our purchase. More