Criswell Chrysler Jeep Dodge RAM and FIAT

I purchased a Jeep Commander warranty for an extra 2000 when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it o when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it off and my service person Marcus Dominguez assured me that they will take care of all. I picked it up on Friday after two month !!!! or 59 days of "repair" It was recommended by Marcus that additional things should be fixed totaling another $ 1800 I said I would bring it up with my own mechanic to which he responded he could do it for $ 700 I declined, obviously. The work performed seems unsatifactory, since on the way home the car jumps unvoluntarily and the AC stopped working on the way home. I left a message and we shall see what happens.... In addition, after I was assured by Criswell that the rental would be covered, it turns out that it is not the case and they will charge me 52 days for the car rental. I am planning on taking the case to court. In addition the Service manager Bob Wisman told me that mine was one of five cars that he has in the shop that "blew up", after being purchased by Carmax and that Carmax is under review by the State of Maryland. I spend 20 000 on this car at Carmax. Criswell dragged their feet, excuses for snow days and mechanics not showing up etc. etc... Never heard of a repair taking two months!! Needless to say, I think it is a place to be avoided at all cost and I will fight hard More

Amazing dealership. Treated my wife and newborn baby with the utmost respect. Mr. Willam Flowers is very personable and was extremely easy to work with. Went in, made a deal, trade in old car, drove away wit the utmost respect. Mr. Willam Flowers is very personable and was extremely easy to work with. Went in, made a deal, trade in old car, drove away with an awesome 2013 Durango and a smile on my face. Will be back for my next vehicle!!! More

Wow! What a great experience. Rod Heskee was friendly and helpful. He went out of his way to make sure my experience was a positive one. Rod was there to answer any questions I had and kept in touch with me helpful. He went out of his way to make sure my experience was a positive one. Rod was there to answer any questions I had and kept in touch with me without being pushy or overbearing. I am so happy with my purchase! Thank you, Rod! People comment on my car wherever I go. I already have one friend who is interested in purchasing a FIAT and I've steered him in your direction! Thanks again! More

I was contacted by Criswell Fiat in response to the application form I filled out with Costco Auto Buying program. Apparently Criswell is a Costco approved dealer that services DC area. Costco promis application form I filled out with Costco Auto Buying program. Apparently Criswell is a Costco approved dealer that services DC area. Costco promised a clear and up-front pricing that is a win win for all parties. Shortly after I have submitted my application I got an email from Arnold Garcia , who I suppose is a Costco liaison at Criswell. He gave me a quote in that first email that immediately sold me on benefits of Costco Auto Program and their relationship with Criswell Fiat. Prior to filling out Costco application I visited Fiat of Alexandria, and while I was impressed with their sales people and their demeanor, I felt that I will have hard time getting a good deal on Fiat there. The price quote from Arnold was at the level I did not even think I could have possibly achieved even after hours of haggling (at least based on my prior car buying experiences). Visit to Criswell went very smooth, and even though I came in very late, almost around their closing time, no one made me feel rushed or pressed to to buy a vehicle. Arnold is just super friendly guy and very eager to answer all of your questions and explain anything that might need to be explained. His sales manager Giles was very patient and willing to explain to me differences between leasing and taking out a loan and all sorts of different terms of those transactions and how they would affect my bottom line and what approach would be more financially advantageous to me. Overall - great team of professionals delivering great service to their customers. I truly hope that my positive experience is not unique and that the dealership will maintain its high level of service. More

Great experience! The staff was friendly and incredibly helpful as well as thorough with explanations once the car was purchased! I would definitely recommend this dealership. helpful as well as thorough with explanations once the car was purchased! I would definitely recommend this dealership. More

I gave Dave a great review because he was friendly, reasonable, and very accommodating. Criswell does an excellent job and is a very professional dealership. After visiting other dealerships in the are reasonable, and very accommodating. Criswell does an excellent job and is a very professional dealership. After visiting other dealerships in the area, we came back to Dave because he said they would beat any price - and they did. We got a great deal on a 2013 Compass. Dave also did a great job of making sure I knew how to work and knew everything about my new vehicle. More

This was a USAA preferred dealer. They had great inventory and didn't try to up sell me on the jeep I was looking for. Mike did an excellent job! inventory and didn't try to up sell me on the jeep I was looking for. Mike did an excellent job! More

Rod Heskee is a great salesperson. When we went to the FIAT dealer at Gaithersburg that night, we just wanted to make a driving test and get a quote. To tell the truth, we went to a MINI dealer first and FIAT dealer at Gaithersburg that night, we just wanted to make a driving test and get a quote. To tell the truth, we went to a MINI dealer first and we originally planned to buy a new car in the following weekend. But Rod's friendly and professional attitude made us decide to choose FIAT. We thanked every employee who worked till very late that night. Without their hard working, we could not drive our new FIAT 500 back home that night :) We like our FIAT 500 very much. We recommend Rod and Criswell Fiat! Ying Li Germantown, MD More

Mike Long was excellent - great knowledge of all things Jeep and very easy to work with - I went to several dealership and he was by far and away the most professional and best salesman i came across - wou Jeep and very easy to work with - I went to several dealership and he was by far and away the most professional and best salesman i came across - would highly recommend him for any Jeep purchase More

I first spoke with Rod Heske after shopping at a competing dealer. He went out of his way to assure he not only had the lowest price but would go above and beyond to earn our business. Rod followed competing dealer. He went out of his way to assure he not only had the lowest price but would go above and beyond to earn our business. Rod followed up with me periodically but without being pushy. The other dealers (3) I shopped only one had a comparable price ( but they had to order the car ). In the end the other dealers either low balled me, told me they had the car I wanted then took my deposit, ran my credit and got financing approved then called me back and said "oops that car was sold" we can order you one, or the third dealers price was $1500 dollars higher. They all told me Criswell couldn't sell me the Fiat 500C for the price quoted. Rod kept his word and sold me the car for the lowest price but also gave me the spare tire for free. The car was spotless when I arrived to pick it up. Rod explained all the operating systems, synced our iPhones with the blue tooth and delivered 100% on his word. In these times it's hard to find an honest, caring professional. That's how I describe Rod Heiske. I recommend Rod and Criswell Fiat. Gene Gilbert Pikesville, Md. More