Criswell Chrysler Jeep Dodge RAM and FIAT

Frederick was very helpful, courteous, enthusiastic and had great information to share about the Fiat models. He was very patient as we test drove many models. He did additional research for us on how we had great information to share about the Fiat models. He was very patient as we test drove many models. He did additional research for us on how we might be able to attach a bike rack to the car and provided us with the details. While in the end we decided against buying any new car, we very much appreciated his help. He was not pushy nor overbearing....which we appreciated. We would not hesitate for a minute to return and work with Frederick if we decide to purchase a FIAT in the future. Amy and Dan More

Fred was great he made the whole buying process here pleasant. He was very patient and friendly, and I would hope everyone to have the same experience I did. I love my Fiat! Thank you so much! pleasant. He was very patient and friendly, and I would hope everyone to have the same experience I did. I love my Fiat! Thank you so much! More

Tony is knowledgeable, friendly and pleasant. I don't like car dealers normally- I like Tony. He listened and found exactly the car I wanted. like car dealers normally- I like Tony. He listened and found exactly the car I wanted. More

Tony was great and I am really happy that I came in. I am absolutely ecstatic with my car and I chose the best location to buy it :) absolutely ecstatic with my car and I chose the best location to buy it :) More

Tony was very good at. Helping me decide and helping with all the options i had. He wad very profesional and courteous . Always made us feel important all the options i had. He wad very profesional and courteous . Always made us feel important More

We love are Fiat 500 Abarth and, who knows, we might need a second one. If so, we will absolutely be back to see Tony! need a second one. If so, we will absolutely be back to see Tony! More

My experience at Criswell Jeep was very positive from my initial call right through picking up my new Jeep Liberty. I had done my research and knew model/features/price range I was interested in and called initial call right through picking up my new Jeep Liberty. I had done my research and knew model/features/price range I was interested in and called the dealership. I was very upfront that I was a loyal Jeep customer (2 Jeeps in 23 years with a combined mileage of over 600,000 miles) and was looking for not only a new vehicle but a dealership with a quality service department should I ever need repairs. I was put through very quickly to Bob Jeffries who was courteous, helpful in answering my questions, verified the vehicle I was interested in and had seen on their internet ad was still available, gave me dealership hours, and availability of current Jeep promotions for vehicle. He invited me to view the vehicle in person but was not high pressure. I did not make an appt but decided to stop in anyway about an hour before closing on the last day of a major Chrysler end-of-year promotion. Although the dealership was very busy (last car buying day of the year), Mr. Jeffries asked if I could wait, offered refreshments and quickly arranged for me to be shown the vehicle. It pulled up for the initial view and test drive in immaculate condition w/ 15 miles on it. The person that went on the test drive with me was also courteous and friendly and let me enjoy trying out all the features. He had just joined the Criswell team and was excited about the opportunity to work there. When we returned, Mr. Jeffries had the sales sheet, promotions that could be applied, warranty information, etc organized which we reviewed together. He was very knowledgable and answered all of my numerous questions about product features and price directly with no pressure tactics. I indicated I would need some time to think over a potential purchase and he explained that Criswell would be open for four hours on New Year's Day and that he could hold the vehicle until early afternoon if I wanted to take advantage of the Jeep end-of-the-year promotion. I did call, made a counter-offer, and drove in late afternoon on New Year's Day. My offer was accepted and I agreed to purchase the vehicle. Mr. Jeffries introduced me to the on-duty finance team member, Mr. Duncan, who went over the types of financing/rates/terms that I would qualify for and was also thorough, courteous and very helpful comparing various financing packages and explaining about various insurance/additional dealer products. He asked and the dealership Sales Manager gave me the additional time I needed to compare rates and I was able to close our deal the next day. When I came to pick up my new vehicle, I purchased some additional floor/cargo mats in the service dept with Mr. Jeffries which were then put in Jeep for me. Mr. Jeffries and I then went over operating the vehicle and final inspections. I was congratulated by the Sales Manager on getting a great vehicle for a very good price (verified by my lender) and an excellent financing package. Criswell, especially Bob Jeffries, gets a 5-Star rating from me for their professionalism, product knowledge and willingness to work with an unknown-to-them potential new buyer. Mr. Jeffries is a gentlemen in the true sense of the word and I have already recommended the dealership and him to my professional colleagues and my lending institution. My only regret is that Mr. Jeffries will probably be retired when it comes time for me to purchase another new Jeep, hopefully a decade from now. More

I was not satisfied with other dealers and contacted Criswell to schedule an appointment. Leon Travis immediately contacted me and provided very thorough and friendly service. He was prompt and was alwa Criswell to schedule an appointment. Leon Travis immediately contacted me and provided very thorough and friendly service. He was prompt and was always available at the scheduled times. If I was unable to reach Leon since he was with another customer, the sales Manager Ale immediately handled my question and didn't keep me waiting. I bought a 2013 Grand Cherokee and couldn't have been happier with the experience with Leon and Criswell. I definitely will recommend them to others, and I plan to make future purchases with Criswell. Sincerely, Jeff. More

The key characteristics of good car salesmen are the fact that they are engaging, likeable, and enthusiastic ... But that alone will not make a good car salesman. In addition, you have to know the product th that they are engaging, likeable, and enthusiastic ... But that alone will not make a good car salesman. In addition, you have to know the product that you are selling. Mike Long is one of the few, if not only one now that I'm thinking back, that possess all of these characteristics. He made the process of purchasing our new car seamless and enjoyable! Usually not words you would describe when going to buy a car. I would highly recommend Mike to anyone looking to buy a new car. I know we will definitely be visiting him again on our next purchase! More

We went in merely to look at a new Fiat Arbath. Steve was very nice and really walked us through the entire car. He gave us a good price for a car they had in stock and we took it home that day. The entire very nice and really walked us through the entire car. He gave us a good price for a car they had in stock and we took it home that day. The entire experience was excellent and we love the car! More