Criswell Chrysler Jeep Dodge RAM and FIAT

My review is mixed because I love the car and was treated with great kindness by everyone at the dealership yet I did not feel the sales person assigned to me was knowledgeable about the vehicle and somehow with great kindness by everyone at the dealership yet I did not feel the sales person assigned to me was knowledgeable about the vehicle and somehow there was a mix-up about salesmen since I initially test drove the car with a sales person from another branch of this dealership. I ended up going in for the purchase with my original sales person and felt completely comfortable with him but was less comfortable and confident in the sales folks at the branch where I bought my new car. On a minor note, I was not impressed with the preparation of my new car for delivery. The car interior was not wiped down when I arrived (although the sales person noticed this and handled it without me asking him to do so), the car's sticker was thrown on the back seat, and residue from stickers on the window had not been removed. There was rain that morning so I wasn't expecting a perfect exterior, but details do matter to a person picking up a new car. Having previously purchased new cars from Saturn, I was spoiled by the fanfare they showered on purchasers (remember their whole staff would clap you out of the showroom and take your photo with the car to put on a plastic card with your emergency information) but a branded key chain or something beyond a farewell handshake and wave might help build customer loyalty. That being said, I was very impressed by the finance person at this location and I am quite hopeful about the service side as well. More

Mike answered my phone calls each time and worked very hard to find the vehicle I wanted. After locating one that closely matched my desires, we finalized the deal over the phone - which I really apprecia hard to find the vehicle I wanted. After locating one that closely matched my desires, we finalized the deal over the phone - which I really appreciated. And then, on the day I was to pick up the vehicle, Mike found a better deal for me on a vehicle that matched my requirements better. On top of that, I was offered a financing deal that beat the best deal I had with my credit union. More

As my wife mentioned in her review, we had a very positive experience working with Irene at Criswell. Prior to calling Criswellauto, we visited another dealer. After an hour or so and a test drive positive experience working with Irene at Criswell. Prior to calling Criswellauto, we visited another dealer. After an hour or so and a test drive, we decided we wanted a Fiat 500C Pop. After two more hours of papenwork and delays, this other dealer informed us the car we wanted would cost $500 more than what we had already agreed to in writing. Whether it was an honest mistake or a gouge didn't matter...they had wasted 3 hours only to screw the deal up at the end! We demanded the deposit back (which they had already charged to our credit card) and walked out. We called Criswellauto, told them exactly the car we wanted, and that we had no interest in driving out to their dealership. They worked up a reasonable price over the phone (we compared it to various pricing Internet sites) and promised to deliver to our house, with tags and registration already complete. Irene drove 45 minutes to our house to complete the paperwork and collect a deposit. On the day they estimated the car would arrive, sure enough it did and Irene drove into the city again to deliver it to our front door. She stuck around long enough to show us how all the buttons worked and how to connect our cellphone to the car's Bluetooth. Buying a car should be simple, without all the pointless haggling and screwups. We made it clear to Criswell this is what we expected, and they delivered. As far as the car goes...the Fiat 500C is a hoot! We both love driving it, and get lots of favorable comments. It fits the bill for a perfect city car, quick, responsive and a piece of cake to park anywhere. The only 4 that I gave Criswell was for pricing...I should say however that price they gave us was perfectly reasonable and well within the zone for good pricing. It wasn't a 'steal', but why should it be for a hot seller like the new Fiat? In any case, we are pleased with our new car and our experience with Criswell. More

My husband was interested in purchasing the Abarth model of the FIAT. The popularity of the vehicle required him to place his name on a list. Chiraz was attentive, pleasant, and very knowledgeable. She was of the FIAT. The popularity of the vehicle required him to place his name on a list. Chiraz was attentive, pleasant, and very knowledgeable. She was able to provide my husband with a car that was almost the exact match to the automobile that he wanted, without having to wait months. Her care during and after the sale was appreciated. I feel that we can call her at any time if we have questions or concerns. More

Irene was great to work with and extremely responsive. She made the entire process stressfree and easy. She was willing to come to us for all the paperwork and deliver the car. We will call her again for She made the entire process stressfree and easy. She was willing to come to us for all the paperwork and deliver the car. We will call her again for future car purchases. More

We had a wonderful experience buying our truck at Criswell Dealership in Gaithersburg, Maryland. The employees were super friendly. Also, they were very aggressive at getting us the payment that we n Criswell Dealership in Gaithersburg, Maryland. The employees were super friendly. Also, they were very aggressive at getting us the payment that we needed and wanted. We strongly recommend giving Criswell Dealership your business when buying or leasing your next vehicle! More

I had a great car buying experience. The internet pricing on the vehicle was very aggressive for my area and they came down on the price from there. They had the vehicle ready for me to pick up on t pricing on the vehicle was very aggressive for my area and they came down on the price from there. They had the vehicle ready for me to pick up on time, and they worked seamlessly with my bank. I would definitely recommend this dealership to my family and friends. More

This was my first time purchasing a vehicle and they definitely took care of me. The process was very smooth and hassle free! I didn't feel like they were taking advantage of me in the process. There is definitely took care of me. The process was very smooth and hassle free! I didn't feel like they were taking advantage of me in the process. There is a great team working here. More

Jeep purchase #2 from Jason @ Criswell. What can I say? Efficient, on point, and always customer service-centric. Jason once again proves why he is THE go-to guy for all things Jeep. Not once did I feel pr Efficient, on point, and always customer service-centric. Jason once again proves why he is THE go-to guy for all things Jeep. Not once did I feel pressured to make a decision, and, he was more than prepared to explain everything from top to bottom with regards to my purchase. Top notch all the way. I would like to thank him personally and feel his peers should recognize him accordingly. Thank you Jason! The lost art of the "customer first" approach is alive and well! P.S. My CoD/MW3 Jeep is already turning heads...LOVE IT. More

Our experience was excellent at Criswell. Chiraz was completely helpful providing assistance, answering questions and helping us choose the right vehicle for us. No pressure at all. She definitely goe completely helpful providing assistance, answering questions and helping us choose the right vehicle for us. No pressure at all. She definitely goes the extra mile helping the customers. We drove multiple vehicles to get the one that was right for us. Model, Style budget and features were all considered. She did a terrific job. Jeff also did a great job, doing what ifs on our various financial related options and was very good in explaining the various insurance options...again no pressure...Giles also wanted to assure that our experience went well and that the staff was fully attentive to our needs. He also went out of his way to get all the equipment that needed to go with the vehicle. Real customer service. Overall an A+ experience. Thank you Criswell. More