
Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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This company lies a bi time. This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and t This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and the recalls are completed, but when you go home and realize that the problem still exists, and decide to pop the hood open to see, you find out that the repairs are not complete, or the recalls are not corrected. I wonder what they do with the free part, maybe they get sold in the undercover market, I don't know, but this is not the first instance this has happened to me at this specific dealership, this has happened to me many times in the past as well. So all in all, this dealership cheats people, i have even tried to speak with one of the upper level person named Garry Graves, but he doesn't seem to care about what ever the heck. Maybe he is also involved in this fishy scam? I really don't know. But what I do know is, I wont be going back to that dealership for service or purchase. More
Amazing! When we got to the door Tommy was ready to greet us with a big smile. He was very easy to talk to and addressed all of our questions. He was not pus When we got to the door Tommy was ready to greet us with a big smile. He was very easy to talk to and addressed all of our questions. He was not pushy and answered all of our questions with ease. He was truthful and we felt extremely comfortable with him. If you are looking to purchase a car look for Tommy, you won't be disappointed and you will walk out not stressed out by the experience. Tommy, thank you so much for making our car purchase easy, it was our pleasure to work with you!! Linda, Brian & Steve. Mike, it was also a pleasure meeting you and working the numbers out the numbers. We can't thank you enough! More
Not keeping their words The first approach with Tommy was great, but there were some issues that needed to be fixed with the car which Tommy promised to fix, which never got The first approach with Tommy was great, but there were some issues that needed to be fixed with the car which Tommy promised to fix, which never got fixed, even after three visits in one month. Tommy ended up changing his mind and his words, saying that he never mentioned anything about fixing the issues. The used car manager Calvin Young is the worst person I met at this dealership I would give negative stars to him if it was possible. More
Excellent Service!!!!!!!! Tom was very detail and knowledgeable. This was by far the most pleasurable car buying experience ever! I will be sure the read the word! Tom was very detail and knowledgeable. This was by far the most pleasurable car buying experience ever! I will be sure the read the word! More
Great Service Tommy was friendly, knowledgeable and very helpful. He did his best to help me get a great deal and was very accommodating when he realized I was sho Tommy was friendly, knowledgeable and very helpful. He did his best to help me get a great deal and was very accommodating when he realized I was short on time. I recommend Criswell and Tommy in particular. More
Aweosome ! Tom , he is fantastic and friendly to talk to Good hospitality. I did financing, my process was quite quick and I got my car within a couple of hours after test drive along with the tag which wa Good hospitality. I did financing, my process was quite quick and I got my car within a couple of hours after test drive along with the tag which was awesome! I appreciate Tom and Criswell team for making it. More
Very friendly and comfortable experience I visited Tommy at the recommendation of a friend, to find a used car replacement for my daughter that had recently been in a accident. He was very f I visited Tommy at the recommendation of a friend, to find a used car replacement for my daughter that had recently been in a accident. He was very friendly and professional and made me feel like I was talking to someone I had known for a long time, not a pushy salesmen. We searched the dealerships inventory and he helped us find the best possible fit for my daughter, even though the vehicle was at another location. He arranged for it to be brought over for a test drive at a time that was convenient for us. He was very helpful in explaining all that the warranty and fine print for me because English is not my first language. I am very appreciative of the service I received from him and wouldn't hesitate to visit him again if needed to purchase another car. More
Excellent Victor is a wonderful person and pleasant to talk too. He always looking for to give me the best option and explain why is good for me. I am very con Victor is a wonderful person and pleasant to talk too. He always looking for to give me the best option and explain why is good for me. I am very conforble work with him. More
I’ve never experienced such Professionalism & HospitalitY I’ve bought 6 cars in 29 years at 5 different dealerships. None of them even come close in terms of Professionalism, Courtesy, & Hospitality! Criswell I’ve bought 6 cars in 29 years at 5 different dealerships. None of them even come close in terms of Professionalism, Courtesy, & Hospitality! Criswell Honda was extremely clean & vibrant full of hospitable, kind, & helpful people. My salesman Tommy Karanikolis was very knowledgeable on both cars we looked at. He also was organized and astute in his approach. My family found it refreshing that he wasn’t monotone or bland during paperwork. He was actually humorous & polite, made us feel like we were right at home. We’ll definitely be back to buy at least our next 2-3 cars from Criswell Honda if Tommy’s there. I also wanna give a big thank you to The Used Car Sales Manager Mike Tomazos for working dillegently with us to get us in a car same day !! Best Manager salesman duo in a 50 mile radius easily, no question !!! More
Awesome! Awesome! Awesome! This is the fourth car I have purchased at Crisswell Honda. Everyone there is A-1 at what they do. Friendly service and awesome people are why I kee This is the fourth car I have purchased at Crisswell Honda. Everyone there is A-1 at what they do. Friendly service and awesome people are why I keep going back! Tommy, jaffar and estaban were a great help and led me through the process with great professionalism and integrity. I was in and out in 2 hours flat with agreat car at a great price! More