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Criswell Honda
Germantown, MD
2,993 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,993 reviews
November 04, 2017
A+ job An A+ experience with the salesman and finance manager. Michael did an excellent job putting the deal together. If you want to get a good deal visit G An A+ experience with the salesman and finance manager. Michael did an excellent job putting the deal together. If you want to get a good deal visit Germantown Honda. More
by Honda
Employees Worked With
Victor Azari, Michael Vasquez
November 04, 2017
Jae is great, finance is slow Jae is a super hard worker and wants to find what is best for everyone. Honda finance side took over an hour just to see us Jae is a super hard worker and wants to find what is best for everyone. Honda finance side took over an hour just to see us More
by Tmmaruca
Employees Worked With
Jae Lim
November 04, 2017
Kevin Ferguson is an extremely exceptional sales person. My experience with Criswell was fantastic. Kevin was a fabulous sales person. He provided phenomenal service and went far and beyond the call of du My experience with Criswell was fantastic. Kevin was a fabulous sales person. He provided phenomenal service and went far and beyond the call of duty to assist me by answering all my questions and explaining all the details! Couldn't have asked for a better salesperson. More
by Karen Elizabeth Bell Smith
Employees Worked With
Andy Russo, Kevin Ferguson
November 02, 2017
service team was excellent My car broke down and needed to be towed to the dealership in the evening. I had to have my starter replaced and the service team contacted me first My car broke down and needed to be towed to the dealership in the evening. I had to have my starter replaced and the service team contacted me first thing in the morning...had already diagnosed the problem and by 11:00 am the work was completed! They contacted me several times to keep me posted and were just so considerate of my time. Awesome! More
by Michele Staymates
Employees Worked With
Barbara Menso, Mike Cohen, Andrew Becker
November 02, 2017
Vehicle purchase My experience with this dealership and especially with the car salesman, Michael Mazhari, was absolutely excellent. Purchasing a vehicle can be a tiri My experience with this dealership and especially with the car salesman, Michael Mazhari, was absolutely excellent. Purchasing a vehicle can be a tiring and stressful experience. However, Michael was very friendly and very helpful and took the time to make sure this was a relaxing and great experience for me. Also, Andy in the Finance department was very helpful and nice to work with. I would highly recommmed Michael Mazhariand Crisswell Dealership. More
by Marge7
Employees Worked With
Andy Russo, Michael Mazhari
November 01, 2017
Dominique was amazing! Came into criswell unhappy with previous experiences and I was introduced by sales manager mark to Dominique and josh. Dominique was nothing but the b Came into criswell unhappy with previous experiences and I was introduced by sales manager mark to Dominique and josh. Dominique was nothing but the best! Helped us for almost a week not being pushy but being honest, kind, understanding and an amazing sales person. Last night we closed on not only one car but on 2! Thanks to Dominique and josh and Mark our experience at criswell has changed for the good. This trio is the best you could imagine for your car buying experience. I will never purchase another car from anyone else other that these guys! Thank you Dominique for being our new friend and for helping us every help of the way. Two beautiful cars and three even more beautiful friendships I can't thank you enough. More
by Paula Aulestia
November 01, 2017
New but Used Ford Edge My experience began searching for the car I was looking for using the Internet. That is how I came in contact with Criswell Honda and Eric Konan. Eric My experience began searching for the car I was looking for using the Internet. That is how I came in contact with Criswell Honda and Eric Konan. Eric was straight forward from the beginning and gave me their bottom line price since I was not a local customer and would be traveling to see the car. I really appreciated not having a run around with the sales associate. Eric was excellent to work with and followed through on his promises. Victor in finance was able to get us a better rate then what we had and also followed through on a his promise to see to it I was returned the original finance check. I can't say enough how great the experience was and how much we love the car! Thank you Eric, Victor and Criswell Honda! More
by Shelldy71
Employees Worked With
Victor Azari, Eric Konan
October 31, 2017
Amazing treatment and service! #thebest I went to the dealer just to check price on a model and ended with a new car. The service since the moment I enter the dealer, was amazing. I really a I went to the dealer just to check price on a model and ended with a new car. The service since the moment I enter the dealer, was amazing. I really appreciate it. The car salesman, Michael Vasquez, guided me throughout the process in a very professional and confident way. Thanks! More
by edgrdo
Employees Worked With
Michael Vasquez
October 30, 2017
Great experience! Mr. Kwame Odum is patient and very willing to help. No pressure sales approach was greatly appreciated. My car buying experience was truly a pleasant Mr. Kwame Odum is patient and very willing to help. No pressure sales approach was greatly appreciated. My car buying experience was truly a pleasant experience with Kwame. More
by CML
Employees Worked With
Kwame Odum
October 27, 2017
The most amazing customer service I've ever received! Upon browsing the dealership floor, not intending to buy a car, I wad greeted by Rameez Haq. He was extremely friendly and had perfect customer servic Upon browsing the dealership floor, not intending to buy a car, I wad greeted by Rameez Haq. He was extremely friendly and had perfect customer service skills. I told him my old car was costing me a lot but I was stuck in a lease, and the rest was history. He referred me to the amazing Yanet Lopez from the sales team and we went to test drive the 2017 Honda Civic Sport. They both worked together to make sure i leave the dealership with the civic and that I was completely satisfied with the price. I've never experienced such dedication and patience that Rameez and Yanet had shown me. I am so grateful to have met both of them. After agreeing to a new contract, Andy Russo helped to close up the process. He was incredibly friendly and so great to talk to. A big thank you to the team at Criswell Honda. Will definitely be back! More
by Sama T
Employees Worked With
Yanet Lopez, Andy Russo, Rameez Haq
