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Criswell Honda
Germantown, MD
2,994 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,994 reviews
August 14, 2017
No Hassle Car Shopping I had a great experience at Criswell Honda. Eric Konan was the person who answered the phone when I called about a used Honda Ridgeline. No pressure, I had a great experience at Criswell Honda. Eric Konan was the person who answered the phone when I called about a used Honda Ridgeline. No pressure, no problems, only support and answers to my questions. I bought the Ridgeline with no hassles at a fair price. As a salesman Eric focused on customer service and made the process comfortable. More
by Arthur J Davis
Employees Worked With
Eric Konan
August 14, 2017
Great car buying experience They are very nice and knowledgeable about this car. If they can tell me that the while color model was sold out before I arrived, it would be perfect They are very nice and knowledgeable about this car. If they can tell me that the while color model was sold out before I arrived, it would be perfect. More
by LZ
Employees Worked With
August 13, 2017
This is my third time buying a car from Criswell. Very pleasent and knowledgeable people. Definitely I will come back to them for the next car. Very pleasent and knowledgeable people. Definitely I will come back to them for the next car. More
by timurg
Employees Worked With
Jim Walker, Kwame Odum
August 12, 2017
Trade In I had a great experience with Kwame Odum at Criswell Honda today. He helped me get the car I loved at a price that worked with my budget and made the I had a great experience with Kwame Odum at Criswell Honda today. He helped me get the car I loved at a price that worked with my budget and made the process as painless as possible. My only qualm with my experience was that we spent a fair amount of time sitting around waiting (we were at the dealership for a collective 4 and a half hours). However, when we weren't waiting around for someone to get back to us or for information, both Kwame and Victor were very quick and efficient in getting us through the process. More
by Caitlin
Employees Worked With
Victor Azari, Kwame Odum
August 12, 2017
Easy and good experience Easy experience with Criswell Honda. Eric Konan made the process easy and relaxed and we were able to take the car for two test drives, (one accompan Easy experience with Criswell Honda. Eric Konan made the process easy and relaxed and we were able to take the car for two test drives, (one accompanied and one alone) to try it out. Buying a car is not always the easiest experience and it does take time but it was about as easy as it could be. More
by mk
Employees Worked With
Eric Konan
August 12, 2017
First time buyer This was my first time buying a car and it was very easy. Had Eric Konan and he was fabulous. He reviewed what loan we needed, and the cars that would This was my first time buying a car and it was very easy. Had Eric Konan and he was fabulous. He reviewed what loan we needed, and the cars that would work which were all great. Konan has a great sense of humor, helpful and overall easy to get along with. And most importantly, there wasn't any haggling. I eventually went with a Honda Accord instead of the Civic based on Eric's suggestions. If you're going to Criswell Honda and want a used car, ask for Eric! More
by AmandaW
Employees Worked With
Eric Konan
August 10, 2017
"A Fantastic, Totally Unexpected, Incredible Experience" Working with Dominique Vattuone, was a fantastic experience. He is an exceptional human being with an incredible reassuring and caring nature. I Working with Dominique Vattuone, was a fantastic experience. He is an exceptional human being with an incredible reassuring and caring nature. I always felt he was looking out for my best interest and never felt pressured or pushed to buy any particular car. He walked me through options that I never ever, would have thought possible. Anyone lucky enough to work with him, should count their blessings. I felt I came in as a customer and left with an absolutely unbelievable new car and a new friend. Who knew spending your money could be such a wonderful experience and so much fun? KUDOS TO CRISWELL HONDA, OF GERMANTOWN FOR THEIR CUSTOMER SERVICE EXTRAORDINAIRE . . . IN THE PERSON OF DOMINIQUE VATTUONE! Jessica Baum in finance, also deserves high marks for her friendly manner and easy to understand explanations going over all the "gobbledy goop" paperwork involved. Another person on the team, Michael Vasquez, demonstrated a willingness to help in any way he could throughout the process. I think he's going to make a fine sales person. IF YOU’RE LOOKING FOR A NEW CAR, LOOK NO FURTHER THAN CRISWELL HONDA IN GERMANTOWN, MD. More
by JCN76
August 10, 2017
They gave us the registration for the wrong car We bought a new Honda Odyssey and were pleased with the price compared to other dealerships we visited. However, we waited more than two hours betwee We bought a new Honda Odyssey and were pleased with the price compared to other dealerships we visited. However, we waited more than two hours between agreeing on a price and filling out paperwork in the finance office. A week or two later the dealership called to notify us that they had made an error -- they had given us registration paperwork for the wrong car, so we had been driving around with incorrect/invalid registration. We had to drive 30 minutes back to the dealership the next evening to fill out the correct paperwork, and our salesman, Kwame, said that he'd make it right by sending us a gift card in the mail. We never received anything, and our multiple attempts to follow up about it went unanswered. Disappointing on two counts -- no attention to detail in the first place, and then no effort to make up for the huge inconvenience they caused us. More
by HondaOwner123
Employees Worked With
Jessica Baum, Kwame Odum
August 09, 2017
Best car buying experience First off I want to start this off by saying Eric is a wonderful salesman. He walked me through the car I wanted step by step. I looked for the car on First off I want to start this off by saying Eric is a wonderful salesman. He walked me through the car I wanted step by step. I looked for the car on cars.com and found exactly what I was looking for. I called them and made a appointment to come see the car the next day. I was sent a text the next morning to make sure the time for the appointment was still good for me. Once I arrived we were in the car and test driving it within a few minutes. It was clean and ready to go. When we got back to the dealership I wasn't pushed into buying the car he asked if I wanted to see anything else first. I was sure it was what I wanted so we started the buying process. He should me the carfax first then we looked at my credit. He talked me through each step... this is not how any other dealership has ever sold me a car. Of course once it went to the Finance department it was a different story but no one likes to sit there for ever and wait but that's how it is ....... Eric came in while I was waiting offered me coffee and we chatted a bit. He was confident everything would go well and said not to worry but if for some reason there was a issue with this car he would help me find something that would best suit my needs and finances. I got there at 6pm and left at about 9:30. I didn't need to look at any other cars it went great. More
by Buickv2014
Employees Worked With
Eric Konan
August 08, 2017
The Best If you are looking for an "Excellent" salesman Kevin Ferguson is it. He has great customer service skills and knowledgeable of his job. He makes you If you are looking for an "Excellent" salesman Kevin Ferguson is it. He has great customer service skills and knowledgeable of his job. He makes you feel like family. More
by jarias922
Employees Worked With
Jessica Baum, Kevin Ferguson
