Criswell Honda

Fantastic Experience (again) with Victor My husband and I came in to turn in the 2014 Civic lease we had through Victor and left with a 2017 CR-V. Victor was patient, professional and complet My husband and I came in to turn in the 2014 Civic lease we had through Victor and left with a 2017 CR-V. Victor was patient, professional and completely genuine (as always) the entire time we worked with him - we specifically came back to Criswell and Victor because of the great experience we had a few years ago with him. I would recommend Victor, Jim and Criswell in general to anyone looking for a new or used car. More

Collects your personal information without your consent Recently I obtained a quote from Edmunds.com for Honda dealerships in my area for comparable prices.I provided Edmunds.com with an email and a phone n Recently I obtained a quote from Edmunds.com for Honda dealerships in my area for comparable prices.I provided Edmunds.com with an email and a phone number for which I'd like to dealerships to contact me by. Criswell Honda came up as one of the dealerships in my area. I was contacted via email by Phil Kmiec asking about the vehicle of interest. Initially, I engaged in email exchanges with him and we talked about prices. After a few non-responses on my behalf, I received an email from Phil calling me by my title and saying that he notices that I worked for the government and specified the government agency. At this point, I felt a bit awkward, that even though I had not supplied my title nor my place of employment, he was able to do background check about me. I disregarded these emails, asked him how he knew where I worked, and got no reply. Again, I got solicitation emails from Phil asking about whether or not I've purchased my car. Then, I received a call from a female agent from their business office on MY WORK NUMBER! I asked her where she obtained the number, and she said it's in their system. At this point, I was really upset, that not only did they run google searches on their customer, collected information on me and stored it in their system without my consent! This not only violates my privacy but it violates the law. They took down information not provided by me, and stored it in their system. I immediately told the lady on the phone that it's inappropriate and requested that she deletes my information from their database. I find it creepy that this company does this. Again, I got an email from Phil, and I expressed my dismay with their actions. I never heard from him again, and not even an apology for what he did. I plan on putting in a full complaint as they have broke the law (Federal privacy act) and violated my privacy by collecting personal information about me and storing it on their database without my consent or knowledge. Please be careful with this dealership. The only thing they should have is the email and phone number I supplied initially. Not where I work or my work number and my title/degree. I realize people can obtain a lot of information on the internet about any one individual, but storing their information in your database is against the law. This is not how you do business. More

Best Car-buying Experience! Working with Victor Castro at Criswell Honda was not just a good experience, it was amazingly pleasant and stress free. There was no wheeling and dea Working with Victor Castro at Criswell Honda was not just a good experience, it was amazingly pleasant and stress free. There was no wheeling and dealing-I was just given the best deal-no pressure and no hitches. If there is anyone I recommend it would be Victor and Jessica, who did my financing. Everything was patiently explained to me and I walked away happy and completely satisfied with my purchase. Thank you Victor!! More

Incredible travel Thank you very much for the patience and professional guidance of Kwame Odum and Andy Russo. For me, from the selection of new cars to learn very info Thank you very much for the patience and professional guidance of Kwame Odum and Andy Russo. For me, from the selection of new cars to learn very information about the car. I am honored to be your customer. More

2017 CRV Cris Torres and Carlos did a great job and we are happy with the hassle free buying experience. I appreciate how smoothly the process went. I also fe Cris Torres and Carlos did a great job and we are happy with the hassle free buying experience. I appreciate how smoothly the process went. I also feel we got a good price on our new CRV. More

Excellent Service ever. Salesperson was very friendly, helpful, and informed. I was debating between a CRV LX and EX. He educated me about the difference and made mak ever. Salesperson was very friendly, helpful, and informed. I was debating between a CRV LX and EX. He educated me about the difference and made make up my mind. Now I am a proud owner of a CRV-EX.Thank you very much Victor! We couldn't have done this without your help. More

Great Service, Excellent Experience We were helped at this dealership by Kwame Odum after having somewhat of a nightmare week with another dealership and boy are we glad that we did! I h We were helped at this dealership by Kwame Odum after having somewhat of a nightmare week with another dealership and boy are we glad that we did! I had been in communication with the other dealerships for weeks, and only met Kwame the day of the deal, yet I felt like I had known him for years. He was very easy going and upfront. I never felt, during our transaction, that anything was being hidden from me and he was very knowledgable about the entire car buying process and was able to help us along the way. I am very glad that I was able to find Crisswell and Kwame Odum, and even feel at the end of the day I've made a friend that I could contact again if I needed help with anything related to my vehicle. More

Excellent Experience My experience at the Criswell Honda was excellent. All of the cars were beautifully maintained and spotless. Jae Lim was very friendly and went to g My experience at the Criswell Honda was excellent. All of the cars were beautifully maintained and spotless. Jae Lim was very friendly and went to great lengths to show us cars in the snow, clearing multiple cars for me to test drive. He gave excellent and realistic information about the cars and how they were different from the others, and listened to what I had to say. Andy Russo in finance was also incredibly kind and understanding. He gave us a variety of options without pushing for the more expensive options, but gave us the facts and bottom line for each option. He was patient, understanding, and overall great to work with. I also worked with Vince Kerican on what the cost of the car would be, and he was very straight forward and to the point. More

The used car cats Thank you guys again for an enjoyable experience. Mazen, stay cool! I enjoyed the used car sales managers candor! It was worth the 180 mile trip from Thank you guys again for an enjoyable experience. Mazen, stay cool! I enjoyed the used car sales managers candor! It was worth the 180 mile trip from Garrett County. Glad I dealt with you guys. Keep up the good work! More

If you enter this dealership you will exit with a great deal I and got great service from both Dominique and Jim. However, I should say, that everybody was extremely welcoming and attentive. I also got a great I and got great service from both Dominique and Jim. However, I should say, that everybody was extremely welcoming and attentive. I also got a great help from Christella. More