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Criswell Honda
Germantown, MD
2,990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,990 reviews
December 27, 2016
Kevin Ferguson is the reason Great customer service has made me a loyal customer. Salesman Kevin Ferguson is professional, patient, and knowledgeable. I will recommend Criswell Great customer service has made me a loyal customer. Salesman Kevin Ferguson is professional, patient, and knowledgeable. I will recommend Criswell Honda because of him. More
by new Honda owner
Employees Worked With
Kevin Ferguson
December 27, 2016
Vehicle purchase experience I am really pleased with his curtious customer service. He answered all the questions I had regarding my visit and purchase. I am very satisfied I am really pleased with his curtious customer service. He answered all the questions I had regarding my visit and purchase. I am very satisfied with my two previous purchases. More
by Perez1967
Employees Worked With
Jessica Baum, Luis Patino, Andrew Becker
December 27, 2016
Kevin Ferguson is the reason we continue to buy our cars at Criswell Honda in Germantown. The "BEST" customer service. He makes you feel like family. is the reason we continue to buy our cars at Criswell Honda in Germantown. The "BEST" customer service. He makes you feel like family. More
by jarias922
Employees Worked With
Kevin Ferguson
December 27, 2016
Great Purchase Experience!!! Great person to work with. Very nice and friendly salesman. He answered all my questions and explained all the car features. I am very satisfied with Great person to work with. Very nice and friendly salesman. He answered all my questions and explained all the car features. I am very satisfied with my purchase, and I will definitely recommend Criswell to friends and family. I also enjoyed working with Andy Russo for financing. Thanks Luis and Andy! More
by Mary O.
Employees Worked With
Andy Russo, Luis Patino
December 22, 2016
Excellent service regarding Honda Pilot Andrew and Dennis are very customer oriented. They give the straight story about what needs to be done to my Honda Pilot and why, AND they do it witho Andrew and Dennis are very customer oriented. They give the straight story about what needs to be done to my Honda Pilot and why, AND they do it without any pressure. The work done is excellent. The first-rate customer service and the quality of the work performed has earned my loyalty to this dealership. More
by Chrispilot
Employees Worked With
Dennis Arrington, Andrew Becker
December 21, 2016
Superb job Dominque went " above and beyond " to get the right car and I appreciate it. LOVE the car ! Friendliest dealership I've ever been to. Dennis in se Dominque went " above and beyond " to get the right car and I appreciate it. LOVE the car ! Friendliest dealership I've ever been to. Dennis in service took special care to prepare my old car for my granddaughter. Thank you. More
by volley9
December 21, 2016
Smooth Buying Service with Kwame Did my research, walked into the dealership with my price in mind, I searched and found the car I wanted, test drove and the price was exactly what I Did my research, walked into the dealership with my price in mind, I searched and found the car I wanted, test drove and the price was exactly what I had in mind. Kwame Odum my sales person was so easy to work with. He listened to me, give me advice and helped me through the entire process along with his manager. In finance, it was another smooth walk in the park. Now I have a perfect Pilot Touring. Thanks Criswell, Kwame and Esteban. Oh and Victor, thanks for your invaluable help too. More
by Ztymatt
Employees Worked With
Esteban Mesa, Victor Azari, Kwame Odum
December 21, 2016
Customer for life!!!!! First time car buyer!!!! A few days ago I purchased a 2014 Honda Accord from this dealer and couldn't be any more happier. This process couldn't have First time car buyer!!!! A few days ago I purchased a 2014 Honda Accord from this dealer and couldn't be any more happier. This process couldn't have gone any more easier. Eric Konan, Chris Dowdell and Jessica Baum were extremely good to me! They were all amazing. I was very nervous in the beginning ,being a first time buyer but Eric assured me everything was going to be okay and I would end up in the car I wanted! Eric was patient, helped me weigh all my options and made sure everything was taken car of from start to end! Chris was also easy to work with,reasonable and helped me get my car for a fantastic deal!! He was very friendly and knowledgable. Jessica laid out all of the finance aspects. She was extremely patient,sweet and down to earth! I seriously appreciate everything these three employees did for me! Not to mention they stayed on the clock even after the dealership was closed to make sure I drove off with what I wanted. They didn't rush or tell me I had to wait until the next day to purchase the car. Throughout the whole process, there is honestly nothing negative I can say. They treated me as if I was family, which made it such a great experience! Criswell now has a customer for life!!! More
by Bri
Employees Worked With
Jessica Baum, Eric Konan, Chris Dowdell
December 20, 2016
Had a few questions on vehicle. Had a second time top b the dealership and ask an few questions on my mom's car. I talked to Andrew for awhile and he answered every question that I Had a second time top b the dealership and ask an few questions on my mom's car. I talked to Andrew for awhile and he answered every question that I threw at him. Glad to actually have someone to talk to that can breakdown the problems and concerns I had. More
by Jaspillera
Employees Worked With
Andrew Becker
December 20, 2016
Car servicing I had my vehicle serviced here, and received the best service ever. I normally feel like i don't know anything about cars. Andrew was extremely polite I had my vehicle serviced here, and received the best service ever. I normally feel like i don't know anything about cars. Andrew was extremely polite, so friendly, and explained everything to me very well. I'm a pro now! haha. Best experience ever, will absolutely be back. More
by mia33
Employees Worked With
Andrew Becker
