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Criswell Honda
Germantown, MD
2,993 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,993 reviews
December 28, 2016
Terrific service experience! I came to get my car serviced and Andrew Becker was kind and very helpful in getting my service needs squared away. He went the extra mile and is by f I came to get my car serviced and Andrew Becker was kind and very helpful in getting my service needs squared away. He went the extra mile and is by far one of the most experienced advisors I've ever had. He was a mechanic in the past and really knows what he's talking about, I trust him with my car and look forward to working with him again! Thanks! More
by Jnayar
Employees Worked With
Andrew Becker
December 27, 2016
Amazing service! Teddy has been taking great care of me and keeping my 2004CRV driving like new. Teddy's honesty and interpersonal skills keeps me coming back. Teddy has been taking great care of me and keeping my 2004CRV driving like new. Teddy's honesty and interpersonal skills keeps me coming back. More
by Gizmo123
Employees Worked With
Teddy Pak
December 27, 2016
Great service. I have followed Teddy from multiple dealerships because of his outstanding service. He always does a good job of taking care of my 2011 Acord. He alwa I have followed Teddy from multiple dealerships because of his outstanding service. He always does a good job of taking care of my 2011 Acord. He always does the job in a timely manner. More
by Mashin
Employees Worked With
Teddy Pak
December 27, 2016
Kevin Ferguson is the reason Great customer service has made me a loyal customer. Salesman Kevin Ferguson is professional, patient, and knowledgeable. I will recommend Criswell Great customer service has made me a loyal customer. Salesman Kevin Ferguson is professional, patient, and knowledgeable. I will recommend Criswell Honda because of him. More
by new Honda owner
Employees Worked With
Kevin Ferguson
December 27, 2016
Vehicle purchase experience I am really pleased with his curtious customer service. He answered all the questions I had regarding my visit and purchase. I am very satisfied I am really pleased with his curtious customer service. He answered all the questions I had regarding my visit and purchase. I am very satisfied with my two previous purchases. More
by Perez1967
Employees Worked With
Jessica Baum, Luis Patino, Andrew Becker
December 27, 2016
Kevin Ferguson is the reason we continue to buy our cars at Criswell Honda in Germantown. The "BEST" customer service. He makes you feel like family. is the reason we continue to buy our cars at Criswell Honda in Germantown. The "BEST" customer service. He makes you feel like family. More
by jarias922
Employees Worked With
Kevin Ferguson
December 27, 2016
Great Purchase Experience!!! Great person to work with. Very nice and friendly salesman. He answered all my questions and explained all the car features. I am very satisfied with Great person to work with. Very nice and friendly salesman. He answered all my questions and explained all the car features. I am very satisfied with my purchase, and I will definitely recommend Criswell to friends and family. I also enjoyed working with Andy Russo for financing. Thanks Luis and Andy! More
by Mary O.
Employees Worked With
Andy Russo, Luis Patino
December 22, 2016
Excellent service regarding Honda Pilot Andrew and Dennis are very customer oriented. They give the straight story about what needs to be done to my Honda Pilot and why, AND they do it witho Andrew and Dennis are very customer oriented. They give the straight story about what needs to be done to my Honda Pilot and why, AND they do it without any pressure. The work done is excellent. The first-rate customer service and the quality of the work performed has earned my loyalty to this dealership. More
by Chrispilot
Employees Worked With
Dennis Arrington, Andrew Becker
December 21, 2016
Superb job Dominque went " above and beyond " to get the right car and I appreciate it. LOVE the car ! Friendliest dealership I've ever been to. Dennis in se Dominque went " above and beyond " to get the right car and I appreciate it. LOVE the car ! Friendliest dealership I've ever been to. Dennis in service took special care to prepare my old car for my granddaughter. Thank you. More
by volley9
December 21, 2016
Smooth Buying Service with Kwame Did my research, walked into the dealership with my price in mind, I searched and found the car I wanted, test drove and the price was exactly what I Did my research, walked into the dealership with my price in mind, I searched and found the car I wanted, test drove and the price was exactly what I had in mind. Kwame Odum my sales person was so easy to work with. He listened to me, give me advice and helped me through the entire process along with his manager. In finance, it was another smooth walk in the park. Now I have a perfect Pilot Touring. Thanks Criswell, Kwame and Esteban. Oh and Victor, thanks for your invaluable help too. More
by Ztymatt
Employees Worked With
Esteban Mesa, Victor Azari, Kwame Odum
