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Criswell Honda

Germantown, MD

4.8
2,994 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,994 reviews

December 18, 2016

Kwame Odum, very professional and highly recommended Dealing with car dealer can be a headache but not with Kwame. He was the first person responded to my request, which is about 1.5 minutes after I had More

by Ted Zheng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Azari, Kwame Odum
December 17, 2016

Great Customer Service! During winter storm came in for multi inspection and normally take a few hours but Teddy Pak made sure it was done with in 45min. Great Customer Serv More

by jarias922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Pak
Dec 27, 2016 -

Criswell Honda responded

We make sure to take care of our customers in all kinds of weather! We appreciate your review and shout-out to Teddy. Thank you jarius922 for being a great customer!

December 17, 2016

Professionalism at it's finest! My experience was outstanding. Everything I was told prior to walking in the door was exactly what was honored. This was different than I found with o More

by JEFFREY B ALBURGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Russo, Kevin Ferguson
Dec 27, 2016 -

Criswell Honda responded

Thank you for your fantastic review Jeffrey! We're proud to have provided you with a five-star sales experience and happy you are a member of the Criswell family. We appreciate your feedback and look forward to taking great care of you and your new car in the future!

December 16, 2016

Service for my 2013 accord Quick and professional check in. Warranty and maintenance work completed in a timely fashion. Waiting area nicely stocked with snacks and coffee. V More

by NSXavier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
Dec 19, 2016 -

Criswell Honda responded

Our goal is a happy customer, we're glad that you had a five-star service experience! We appreciate your business and your review.

December 15, 2016

A+++++ Andrew was the first to greet me when I dropped my car off for service. From start to finish, he was kind, prompt, and very professional. It was a ple More

by Dj1023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
Dec 19, 2016 -

Criswell Honda responded

Thank you for your review and for the shout-out to Andrew. We're glad to hear that you had a great service experience. We look forward to taking great care of you and your car in the future too!

December 14, 2016

Excellent and fast service I came in for my recall and was in and out in much less time than I was quoted. Will definitely return to criswell in the future. More

by Hondaguest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
Dec 15, 2016 -

Criswell Honda responded

Thank you so much for your five-star review! We're glad that you had awesome service experience with us. We look forward to taking good care of you and your vehicle for many years to come!

December 13, 2016

Great buying experience 2nd purchase from Dominique. Always a great price, accurate and honest dealing without the games many of the other dealers and their sales critters pl More

by sawmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2016 -

Criswell Honda responded

We want to make our customers happy, not play games! We appreciate your review sawmiller and we're glad that you had a great sales experience with Dominique. We look forward to taking good care of you when you're ready for your next Honda!

December 12, 2016

Good Service I brought my car in for its scheduled B1 service. I was greeted by Teddy Pak, who was knowledgeable, helpful, and friendly. He explained to me all of More

by arch
Recommend Dealer
Yes
Employees Worked With
Teddy Pak
Dec 13, 2016 -

Criswell Honda responded

Thank you for your review Arch, we're glad your service visit went smoothly! We are sorry about the wait time but certainly appreciate your patience, and your feedback is always welcome. Best wishes for a happy holiday season!

December 09, 2016

The Sales and Financial Departments give a Good Service Yanet Lopez gave me all the necessary information to get my Honda Ridgeline 2017. She is very friendly with her clients. Thanks Yanet. Yanet Lopez me More

by Oscar Egas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yanet Lopez, Jim Walker
Dec 09, 2016 -

Criswell Honda responded

We're so glad to hear that you had such a great sales experience with Yanet! We appreciate your business Oscar and hope you enjoy safe and happy driving in your new Honda Ridgeline!

December 07, 2016

Outstanding service and response I had a great experience at Criswell Honda with Calvin and Vince. Although I live in Virginia, it was well worth the trip since we had such a great ca More

by dw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mazhari, Vince Kerivan, Calvin Young
Dec 07, 2016 -

Criswell Honda responded

Thank you for your review and making the trip to see us! We're glad that you had such a great experience with Calvin and Vince. Our goal is to make you a happy customer and we're glad that you're now a part of the Criswell family!

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