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Criswell Honda

Germantown, MD

4.8
2,990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,990 reviews

November 30, 2016

Sales Team is Great Kwame was excellent to work with. He was responsive and able to meet my needs. I didn't feel pressure from him, and we were able to strike up an excel More

by Hillary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Azari, Kwame Odum
November 29, 2016

Very pleasant Purchasing a new car can be stressful, but not this one. The whole process was really pleasant. Both Kwame and Jessica did great job in helping us! More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Baum, Kwame Odum
Nov 30, 2016 -

Criswell Honda responded

Thank you for your five-star review! We're glad that we could make your car buying experience stress-free and pleasant. Your positive comments and your business are very appreciated!

November 27, 2016

Thanks Jae, Andy and Criswell I've been shopping for a used Honda Pilot for the last few weeks. I've visited more than five dealerships to see what they had to offer and talk to t More

by Walt...
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae Lim, Andy Russo, Victor Azari
Nov 28, 2016 -

Criswell Honda responded

Thank you for your five-star review Walt! We're happy that everything went smoothly from sales to finance to delivery, and that you had such a good experience. Thank you so much for coming to us and for your review, we certainly appreciate it!

November 26, 2016

Perfect ! Excellent service. I bought a 2017 civic EX. I got a great price and a lot of help and great service from Esteban mesa and Kevin Ferguson and Andy R More

by ILLujin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Mesa, Andy Russo, Kevin Ferguson
Nov 28, 2016 -

Criswell Honda responded

We're proud to give you the five-star experience you deserve and happy that you're part of the Criswell Auto family. Thank you for your business and your wonderful comments!

November 26, 2016

A great experience The Criswell Honda team was very professional, courteous and quick, We are not the type of people that want to spend all day in a dealership, we were More

by Demetrios T Triantis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa, Victor Castro, Victor Azari
Nov 28, 2016 -

Criswell Honda responded

Wow, thank you Demetrios for your wonderful review! All of us here at Criswell Honda are happy that we were able to provide you with the type of sales experience you were looking for. We hope you enjoy your new Honda and look forward to serving you in the future!

November 25, 2016

First car purchase I recently bought my first car from Criswell Honda! I had an amazing experience from start to finish. Michael MazharI was extremely helpful and courte More

by Monday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnna Nagiecki, Victor Azari, Michael Mazhari, Vince Kerivan
Nov 25, 2016 -

Criswell Honda responded

Thank you Monday! We're proud to give you the five-star experience you deserve and happy that you're part of the Criswell Auto family. We appreciate your business and your wonderful comments!

November 24, 2016

It wasn’t the greatest service I have received that day For starters, I am surprised that all other dealerships out there have tire deals but this one. I was happy to know that our last visit the service pe More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erick Giron
November 23, 2016

Great experience Everything was explained to me leaving me with minimal questions to ask. Even then my questions were answered with knowledge and experience. I appreci More

by Tiffany260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Walker, Kwame Odum
Nov 23, 2016 -

Criswell Honda responded

Thank you for the five-star review Tiffany! We're glad you had such a positive sales experience with Kwame and Jim.

November 22, 2016

They lie to get unnecessary service performed Service adviser lied about the battery test and tricked me into replacing a good battery. I came to the service shop for an oil change, shortly af More

by jason12347
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Arrington
November 21, 2016

Excellent Customer Service I recently brought another Honda at Criswell Germantown. Domique was very helpful and patience. The sale transaction went smoothly. I am happy with More

by hberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2016 -

Criswell Honda responded

We're glad that you had a great buying experience with Dominique here at Criswell Honda! Thank you so much for coming to us again and for your review, we certainly appreciate it!

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