
Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Sales Team is Great Kwame was excellent to work with. He was responsive and able to meet my needs. I didn't feel pressure from him, and we were able to strike up an excel Kwame was excellent to work with. He was responsive and able to meet my needs. I didn't feel pressure from him, and we were able to strike up an excellent deal on a 2017 HRV. He is the reason I am giving 5 stars. Once we got to the financial office, however, things weren't as ideal. It was hot and stuffy in there and Victor was rude to my father and I. He seemed to be a bit dishonest, but once he realized we knew what we were talking about in terms of financing, he was more honest, but condescending at times. Don't let that scare you away, though! This is our 4th or 5th car we have purchased from Criswell, and it's always a pleasant experience! More
Very pleasant Purchasing a new car can be stressful, but not this one. The whole process was really pleasant. Both Kwame and Jessica did great job in helping us! Purchasing a new car can be stressful, but not this one. The whole process was really pleasant. Both Kwame and Jessica did great job in helping us! Thank you! More
Thanks Jae, Andy and Criswell I've been shopping for a used Honda Pilot for the last few weeks. I've visited more than five dealerships to see what they had to offer and talk to t I've been shopping for a used Honda Pilot for the last few weeks. I've visited more than five dealerships to see what they had to offer and talk to their staff. Criswell showed-up on my radar because they offered a fairly priced Pilot via the Internet...and guess what, when I called them the car was available. Jae, my sales rep was certainly helpful in having the car ready when I arrived and answering any questions about this specific model. His past experience as a mechanic and natural interest in automobiles was refreshing. When it came down to finalizing the deal, I was brought back to Andy who handled the money side of this deal. My transaction was relatively simple. I already had financing in place but Andy checked to see if he could get a better deal. This is always welcome. He then presented the option to buy a warranty...which I considered. In the end, it wasn't something that I needed but I could see how someone else might need this product. The day after we completed the transaction when I brought the money. It was good to see Victor pick-up where Andy left off without blinking. In the end, this was a good experience. The staff impressed me on every level. Good job Criswell! More
Perfect ! Excellent service. I bought a 2017 civic EX. I got a great price and a lot of help and great service from Esteban mesa and Kevin Ferguson and Andy R Excellent service. I bought a 2017 civic EX. I got a great price and a lot of help and great service from Esteban mesa and Kevin Ferguson and Andy Russo. More
A great experience The Criswell Honda team was very professional, courteous and quick, We are not the type of people that want to spend all day in a dealership, we were The Criswell Honda team was very professional, courteous and quick, We are not the type of people that want to spend all day in a dealership, we were there maybe 2 hours total. Every person that we came in contact with couldn't have been more helpful and kind. We would like to thank Kevin Szot, Esteban Mesa, Dominique Vattuone, Victor Azari, and Victor Castro for our wonderful car buying experience. More
First car purchase I recently bought my first car from Criswell Honda! I had an amazing experience from start to finish. Michael MazharI was extremely helpful and courte I recently bought my first car from Criswell Honda! I had an amazing experience from start to finish. Michael MazharI was extremely helpful and courteous as he helped me pick out the perfect car. Everyone I worked with was so kind and I appreciate their help!! More
It wasn’t the greatest service I have received that day For starters, I am surprised that all other dealerships out there have tire deals but this one. I was happy to know that our last visit the service pe For starters, I am surprised that all other dealerships out there have tire deals but this one. I was happy to know that our last visit the service person didn’t know what they were talking about. I am glad you advised us that air leaking from the front right tire was just a hole in the tire. After spending $700.00 worth of service on my car, surprised it didn’t even get a wash at least. Hopefully moving forward my contact information for my car is correct for the 5th time. More
Great experience Everything was explained to me leaving me with minimal questions to ask. Even then my questions were answered with knowledge and experience. I appreci Everything was explained to me leaving me with minimal questions to ask. Even then my questions were answered with knowledge and experience. I appreciated the up front suggestions or professional opinions on things. More
They lie to get unnecessary service performed Service adviser lied about the battery test and tricked me into replacing a good battery. I came to the service shop for an oil change, shortly af Service adviser lied about the battery test and tricked me into replacing a good battery. I came to the service shop for an oil change, shortly after I sat down into the customer lounge, service adviser came to inform me that the service tech recommend several additional services. I declined those services initially, but the service rep insisted that the battery failed the test and must be replaced. I agreed to the battery replacement. After I got home and upon reviewing the paperwork, I found the Multi-Point Vehicle inspection checklist showed the battery performance is good. I would like to to believe the service rep made a one time mistake, but if there are other instances showed that there is a pattern of lying, management should look into disciplinary actions. More
Excellent Customer Service I recently brought another Honda at Criswell Germantown. Domique was very helpful and patience. The sale transaction went smoothly. I am happy with I recently brought another Honda at Criswell Germantown. Domique was very helpful and patience. The sale transaction went smoothly. I am happy with the purchase. Will certainly go back to Dominique when it is time for another car. More