Criswell Honda

Helpful The whole sales team was helpful, not pushy. My questions were answered and the staff worked with me to make sure I got a car I could enjoy and afford The whole sales team was helpful, not pushy. My questions were answered and the staff worked with me to make sure I got a car I could enjoy and afford. More

Great Service My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initial My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initially came in for a vehicle test-ride and left with a new Pilot!! Our Sales Consultant John Hicks and Business Manager Jessica Baum were very helpful answering all our questions and went above-and-beyond in ensuring that our experience was great. We are looking forward to many years of exciting family trips in our new Pilot! Thanks Criswell! More

Honda Civic EXT We worked with Kevin by phone for a few days before making the trip to Germantown to see the car. Once we got there Kevin was able to make he buying We worked with Kevin by phone for a few days before making the trip to Germantown to see the car. Once we got there Kevin was able to make he buying process as smooth as possible. I really don't care for buying cars, because the process can take so long, but this time was out shortest trip. I was prepared with all the necessary documents and financing, so I'm not sure if that helped. Once we were done with the purchase process Kevin made sure to go over all the features of the car to make sure we knew everything the car was capable of. Jim in finance was great! He went over all the paperwork and suggested extras that may be useful for our situation. Overall happy with the dealer and car! More

Pleasant and efficient Greeted immediately, promptly and efficiently serviced, all questions answered and completed within the time estimated. Even though it is a bit of Greeted immediately, promptly and efficiently serviced, all questions answered and completed within the time estimated. Even though it is a bit of a trip for me I plan to continue all service with Criswell Nissan. More

Damaged caused by the Criswell Honda Service Dept The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the pas The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the past something else always goes wrong when I refuse to do one of their expensive recommendations. I explained to the two service techs that prior to them repairing my car that my front passenger door opened and closed without any issues. The following day after visiting this place the door is now rubbing against the front fender. They explained that the repairs they did, had nothing to do with that area of the car, and blamed the shifting door on a dent that has been in my car for the past 4 years in the rear 1/4 panel. They even suggested that somehow I may have hit under the vehicle causing this door to now shift. I called the manager and have not received a reply as yet. I am assuming that he will regurgitate the same nonsense as his employees. During the service they told me I needed $1800 in repairs, which I was unable to complete, since receiving my car, I've had difficulties to starting twice, and a vibration when breaking from about 65mph. Of course they want me to pay almost $200 for diagnostic tests when I didn't have these issues prior to them laying a finger on the car. Needless to say I will not be returning and I will exhaust every measure to ensure that this matter is dealt with. After being contacted by one of the owners on Yelp, he asked for my number and said a manager will contact me. I explained the issue to the manager who asked that i come back in with the car to take a look. He explained to me exactly what I told them, as if I cannot see what the problem was with the car, and said there was no way they could have done the damage, although that is exactly where they place the lift when repairing a vehicle, and the problem started the following day. He said I might have t a curb, as people do that from time to time. I really wish I had checked their reviews on here and on the Better Business Bureau (D- rating) prior to coming to this place. I will be filing a complaint against them for the damages caused and also notified the MD State Attorney Generals office. Please be careful with these people. My wife and I were interested in purchasing a Dodge Durango from their Gaithersburg Md dealership and will 100% look elsewhere. More

Second time at Criswell This was our second Odessey from criswell. Kevin has been great both times helping us find a deal that works for us and our budget. Thanks so much. This was our second Odessey from criswell. Kevin has been great both times helping us find a deal that works for us and our budget. Thanks so much. More

Abysmally bad service and incompetent staff. Most of the time they are trying to push overpriced services onto you that you do not need, and when you do have something done they usually make Most of the time they are trying to push overpriced services onto you that you do not need, and when you do have something done they usually make a mess of it. Unfortunately as long as I still have a Honda they are the only convenient location for recalls etc. Never going to buy another Honda because of them. More

Outsanding! The sale went smoothly and i got the exact car i was looking for and incouldnt be happier!I am a proud owner of 2016 Honda LX civic Coupe! The sale went smoothly and i got the exact car i was looking for and incouldnt be happier!I am a proud owner of 2016 Honda LX civic Coupe! More

Best experience I've ever had buying a car. Salesman Victor Castro did a super job. This is the second time I've bought a new car from him and I came back because I trust Victor. He is knowleg Salesman Victor Castro did a super job. This is the second time I've bought a new car from him and I came back because I trust Victor. He is knowlegeable but not pushy and walked me through various options and explained all the features to me. Jessica Baum also helped me for the second time with the financing, title, and registration and again made it easy to get what I needed. I highly recommend Victor, Jessica, and Criswell for their professionalism - the best experience I've ever had buying a car. More

Non Aggressive experience I was looking for a new vehicle and met Bobby at Criswell Honda in Germantown. Bobby is knowledgeable about the products, available at "your" schedule I was looking for a new vehicle and met Bobby at Criswell Honda in Germantown. Bobby is knowledgeable about the products, available at "your" schedule" and more importantly, not a pushy salesman. Being in sales myself, I do not appreciate "hard sales", which you get from a lot of car salesmen. If you're looking for a new or pre-owned vehicle, check in with Bobby first. You'll be glad you did. BTW, Bobby can sell any Criswell product! More