Criswell Honda

Pleased with my sales and finance experience. I purchased a '16 Honda Civic Turbo at Criswell. While comparing price quotes at multiple dealerships Criswell remained the lowest and the number quot I purchased a '16 Honda Civic Turbo at Criswell. While comparing price quotes at multiple dealerships Criswell remained the lowest and the number quoted did not change once I came into the dealership in person to complete the paperwork. My salesperson was Kwame Odum and my Finance person was Jim Walker. Above and beyond their mannerisms and knowledge, I was pleasantly surprised with how each gentlemen was honest and upfront with me. This was truly a pain free experience which left me feeling satisfied. I have already recommended the two gentleman to a number of people with ease. More

Wonderful and caring My experience with this dealer was very nice and the salesman I had was very kind and explained everything to me in regards to my purchase My experience with this dealer was very nice and the salesman I had was very kind and explained everything to me in regards to my purchase More

Purchasing a new 2017 Honda Accord EX The team at Criswell Honda was amazing. This was my first car and the whole process was smooth. I had a very pleasant experience with them. I test dro The team at Criswell Honda was amazing. This was my first car and the whole process was smooth. I had a very pleasant experience with them. I test drove 3 models before I decided and they really helped me get a very good deal for the car I wanted. More

Purchasing a Honda Civic LX 2016 I knew what car I wanted - model year trim color and even accessories. I had my insurance and checks all ready. I wanted this to not take long. Jus I knew what car I wanted - model year trim color and even accessories. I had my insurance and checks all ready. I wanted this to not take long. Just 3 hours max. I researched and went to many Honda Dealerships. I did not want to waste my time and money. There are many locations in Maryland. Just half hour drive. This dealership is one of the few places I considered because of it's customer service. Steve Kwon greeted me once I walked toward the entrance. He was quick and worked with me. He especially listened and acknowledged the research I brought. He was able to answer all my questions and give suggestions. I did not have to wait long as he went to speak with the manager. Took about an hour for a Yes or No for my request. It would have been great if Steve was able to go over in more details about the accessories and show examples on the floor. There were no examples of all the accessories at this dealership. The only Con is that I had to wait over about two hours to get to Finance. There were other customers purchasing their cars. Also, the Finance part was delayed because the accessories that I inquired about were not included. Victor Azari was patient with me with all my questions and concerns. He also respected my decisions and did not push. He gave me a brief like statement for each paper work I signed. Instead, I would like if he went over each with a quick summary. I had to pause throughout for myself so I could understanding everything. I purchased my accessories. I am waiting for them to be installed. I hope this process will be smooth and quick. I would like more clarification as to why I cannot keep (as in put in my trunk to take home) the old rims after purchasing and installing the 17in alloy rims. Suggestions: During the two hour wait, there were a few customers waiting for service in the garage. But no 'Red Shirts' can be seen. I noted that there were three of them but rarely had at least one present on the floor. There was this one customer that kept coming in to look for a service employee. Overall Experience: EXCELLENT! Thank you!!! I look forward to getting my accessories installed soon. Also, getting all my future service done at this location. More

Leasing a New 2016 Honda CRV The team at Criswell Honda was amazing! This is my first car and I had no idea what to expect. Kwame made it a very pleasant experience and did not ru The team at Criswell Honda was amazing! This is my first car and I had no idea what to expect. Kwame made it a very pleasant experience and did not rush us out of the dealership (my mom and I were the last ones there) He worked with my budget and did not push to go over. We had come a month before just to look and he did not push then either but kept us updated on offers and waited until I was ready to come in to purchase. Jim was also very understanding and helpful. More

very enjoyable car buying experience! My husband and I were very happy with the decision to buy a honda CRV from Criswell Honda. Our salesman, Kevin, was very patient with showing us the My husband and I were very happy with the decision to buy a honda CRV from Criswell Honda. Our salesman, Kevin, was very patient with showing us the two cars with different options. We actually ended up spotting the urban titanium car that we ended up buying and Kevin didn't mind at all. We also were impressed with the vending machine and soda machine since we were there on a hot august day and are extremely happy with the price and quality of our CRV. Thanks! richard and sherry latimer More

Life long customer! I had an absolutely amazing experience here. We worked with Kwame to buy my first car and honestly I wouldn't want to work with anyone else after that I had an absolutely amazing experience here. We worked with Kwame to buy my first car and honestly I wouldn't want to work with anyone else after that! He was super well informed on the cars, never made you feel pressured or like just another customer to deal with. He helped me find the perfect car and even stayed 5 hours after he was supposed to leave to make sure everything was set when I left! I love this place :) More

Excellent experience Kwame Odum is a great sale consultant. He is very knowledgeable, friendly, helpful, and professional. Had a very pleasant car purchasing experience th Kwame Odum is a great sale consultant. He is very knowledgeable, friendly, helpful, and professional. Had a very pleasant car purchasing experience there, and will definitely recommend him to my friends. More

Short and simple I went to the dealership to try out a car I had already pretty much decided on, so the kind of help I was looking for was very specific. John Hicks pr I went to the dealership to try out a car I had already pretty much decided on, so the kind of help I was looking for was very specific. John Hicks promptly assisted me when I arrived, wasn't pushy, facilitated everything that I needed, and was a generally nice person throughout the process. I test drove and left, saying I would take some time to make up my mind. I ended up coming back that same night because I didn't want to lose the car, and, with almost no notice, John, Jim Walker, and the rest of the Criswell staff dealt with us patiently and professionally well past the closing time of the dealership, helped me with getting a good deal, and for that I am very grateful. More

Excellent Car Buying Experiience My experience at Criswell Honda was the best car buying experience I have ever encountered. Victor Castro, the salesperson, was very knowledgeable ab My experience at Criswell Honda was the best car buying experience I have ever encountered. Victor Castro, the salesperson, was very knowledgeable about the car I was interested in and provided excellent and prompt customer service. He answered all of my questions via email before I even entered the showroom and quoted me an excellent price on a new 2016 Honda Fit LX and was true to his word. I was able to go into the showroom, test drive two Honda Fits and drive out with a brand new car all in one afternoon. I went to two other dealerships earlier in the day that said that they had the 2016 Honda Fit LX in stock but when I arrived at those showrooms the car was either not available, or the one available already had significant mileage on it as it had been returned for repairs by the original buyer.. More