Criswell Honda

Never know, you may buy something you didn't consider......, I'd done a bit of research, drove several other cars (Chevrolet, Hyundai Ford), and found myself drawn to the Honda. At the dealership I asked for I'd done a bit of research, drove several other cars (Chevrolet, Hyundai Ford), and found myself drawn to the Honda. At the dealership I asked for a woman sales person and was led to Yanet Lopez. We immediately bonded because two of her children are students at the school where I work. I told Yanet that I wanted to look at the Fit and the Accord. The Fit was not a good fit for me and so we moved on the the Accord - much better. Only one problem - too much money for my budget. Considering the Civic was suggested, tried and proved to be just right for my budget and my comfort level. Criswell has a family feeling that I found appealing. Ms. Lopez knew her cars, demonstrated every feature and "set up" everything before I left the lot (even put on the new license plates). So far I'm impressed and loving my 2016 Rallye Red Civic! More

Quick and Wonderful Experience I recently purchased a used 2014 Nissan Sentra for my daughter and had another great experience at Criswell Nissan (1st purchase was with Kwame who wa I recently purchased a used 2014 Nissan Sentra for my daughter and had another great experience at Criswell Nissan (1st purchase was with Kwame who was an outstanding salesman!) This time around my salesman was Abe who was just wonderful. He was extremely helpful and very professional even though I gave him a hard time trying to haggle on the price of the vehicle. He always had a smile on his face and was very tried hard to get us the best price he could. We then went and spoke with the Finance Manager, Ms. Zhang, who was so knowledgeable and pleasant. She got us in and out very fast. This is why I am a repeat buyer at Criswell Nissan! Thank you Abe and Krystie! ~Keenan A. Loyal Customer More

Great dealership and deal ! We enquired about the deal over the phone with Mr. Dominique and he gave us a great offer ans stuck with it. All we had to do was to go over the deale We enquired about the deal over the phone with Mr. Dominique and he gave us a great offer ans stuck with it. All we had to do was to go over the dealership and select the color of the car. Mr. Dominique was our sales person and he was very friendly and very professional. He had to attend a very personal emergency back home and still called us to let us know his colleagues would help us the day of the car delivery !! We were very impressed at his dedication to his customers and work ! Our finance person was Mr. Russo and he was very good to us, told us in detail about the various packages, even greeted us in our language !! I would strongly recommend this dealership to my friends and would definitely come back in the future. More

Not your average dealership I recently purchased a 2016 Honda Accord from Criswell. From the moment I entered the door, Robb was there to try and help me find the car that best I recently purchased a 2016 Honda Accord from Criswell. From the moment I entered the door, Robb was there to try and help me find the car that best fit my needs. He spent time explaining the different trim options and the recent model updates, including providing instruction during the test drive so that I could see how the new safety features worked (Honda Sensing and cameras). I left to see if I could find a better deal closer to home, but ended up coming back to Robb at Criswell. Criswell was able to price match other dealers and Robb was the consummate professional both when evaluating what would be the best car for me and when it came time to close the deal. Even during negotiation, it never felt antagonistic (like it often can during car shopping). The entire experience was a very pleasant one (not stressful at all) and I would highly recommend that anyone looking for a new car should come and find Robb at Criswell. When it came time for finance, which can be another dreaded time in the car purchase process, Victor was able to explain everything in a very straightforward way, which made these final steps very easy and enjoyable. He was very knowledgeable about the different warranties and I never felt pressured to buy. More

Service had all day still sitting here.. Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem with replacing my fuel pump. Here's the rub, I made an appointment, it was in by 8:30am, it is now 6pm. The customer lack of service center has a total count of 8 people in it not counting me. I will never return, this dealership has absolutely terrible customer service!! More

THEY DILIBERATELY CUT WIRES WHILE DOING A DIFFERENT JOB? I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was overheating. I did not drive much but when it did I figured I needed a new radiator because it happened at night and it looked like steam was coming from the radiator. I replaced it the next day. About a week later it overheated again. Now I had to look further but noticed the electric fans were not coming on so I tried to test the sensors. I did not know how to test it and the dealer would not tell me so I took it to another Honda dealer to only tell me what it needed and why the fans were not coming on. They finally came out to tell me they found a broken wire. It seemed odd but I told them I will do the repair because I know I do first class work. When I opened up the harness I noticed another cut wire but this one looked like a shinny new penny. I could tell it was cut by a razor knife. So my thought was they cut the wires and put some grease on the one to make it look old. After the repair the fans worked. Now I knew it had to have been cut at the dealer when they did the timing belt job. I did contact the service manager and told him this story. He denied they did this and said you could have pulled into a 7-11 and someone could have opened the hood and cut the wires. Far fetched as that may be, they already proved it could not happen. My car had an alarm that once you closed the doors the alarm activated and locked the doors. So if you opened the door of hood the alarm would go off. What proved this is when I picked up my car, they accidentally shut the doors with the key inside, so they ended up making a key to get in because the alarm locked all the doors. I had never been to Criswell before and did not know anyone there so it baffled me unless if I brought it back the same mechanic would get my car and already know what was wrong. They paid me back for what I paid the other dealer to find the problem but not for the repair or the radiator. I don't know for a fact if the radiator was bad, but they said it was 12 years old so it may not have been the same problem. Maybe because it overheated a few times it caused the radiator to blow a hole. My Honda had only been to those three dealers and except for finding the wire broke, no other dealer or shop for years since I did all of my own work. It had to be cut at Chriswell, no doubt. I would never go there again. More

NEW CAR Dominique Vattuone was so great. Was very caring of my needs. He goes above and beyond. Very impressed. This dealership also has Military discount! Fi Dominique Vattuone was so great. Was very caring of my needs. He goes above and beyond. Very impressed. This dealership also has Military discount! Five out of Five More