Criswell Honda

Good Customer service by Mazen Mazen was very helpful and provided a great customer service. He was very co-operative and understanding and also very patient to explain each and eve Mazen was very helpful and provided a great customer service. He was very co-operative and understanding and also very patient to explain each and every features of the car that I purchased. I would definitely recommend him . Thank you Mazen. More

Exceeded my expectations! After going to about 6 other dealers, Criswell's service blew me away! Walter O'rourke is a new car sales manager who happened to be filling in at the After going to about 6 other dealers, Criswell's service blew me away! Walter O'rourke is a new car sales manager who happened to be filling in at the used car department one night when I came in to look at a Honda Accord. Ajay was very nice, he and Walter did not pressure me to buy the car and understood that I wanted to go home and think about it. Two days later, I came in and they were very accommodating and patient, they kept their word on all the prices we had discussed the previous visit. Would definitely recommend them to others. Andy helped me in finance and he did not pressure us to buy any extended warranty, he was very nice. More

10/31/15 Bought a new CR-V at Criswell, and Ali was awesome! from the time we entered the dealership, we were well taken care of. He was extremely patient an Bought a new CR-V at Criswell, and Ali was awesome! from the time we entered the dealership, we were well taken care of. He was extremely patient and honest - as I had narrowed my selection between the Accord and CR-V and gone on multiple test drives. As someone who once worked with used cars - the final call on price is always going to come from the sales manager. Ali was very up front in areas of the price that were negotiable, and helped us secure an excellent deal. Andrew in the finance dept was great and my experience was surprisingly hassle free. When i told them i wasn't interested in an extended warranty, I was prepared for aggressive sales tactics - but not once did i feel like i was pressured into a sale. Good job guys. This is our second car we've bought at Criswell - and will definitely go back. More

Excellent Above & Beyond Customer Service Natasha Parsard was amazing. She wears a smile at all times and provides great customer service even when she is under a lot of pressure. She is a gre Natasha Parsard was amazing. She wears a smile at all times and provides great customer service even when she is under a lot of pressure. She is a great problem solver who keeps her word. When she says I'll look into it and give you a call, she looks into it and gives you a call. Before Natasha Parsard came to the rescue, i was a frustrated customer who had dealt with other employees. The promises I was given were all not kept. I was getting the run around and when I kept going to their location in Germantown to see what's going on with the vehicle I had picked out to lease, I was not getting answers but a lot of short answers and the run around. That all changed when I met Natasha. She listened to my problem, promised to look into it and kept her word by calling with updates and following up with the bodyshop in Gaithersburg. Finally, after almost two weeks I took the car home. Thanks Natasha for going the extra mile to make this customer feel special. More

Good Customer Service I purchased my second car as well from Criswell Honda. They were totally professional and provides required details to make right purchase. I would st I purchased my second car as well from Criswell Honda. They were totally professional and provides required details to make right purchase. I would strongly recommend them. More

Customer Service outstanding. Not sure where to begin. Traded my 2006 accord in on its 10th bday. Purchased 2016 limited edition accord. I went back to Criswell because of the exce Not sure where to begin. Traded my 2006 accord in on its 10th bday. Purchased 2016 limited edition accord. I went back to Criswell because of the excellent service for the last 10 yrs & reliable car Kwame Odum and many others made this experience like going out to a fantastic restaurant for dinner Totally would recommend Criswell Honda for your next auto purchase More

Drove down from Harrisburg, Pa. based on Jae Lim Jae originally responded to an on-line chat that I initiated. He responded professionally to my inquiries about the vehicle. I drove down and we mad Jae originally responded to an on-line chat that I initiated. He responded professionally to my inquiries about the vehicle. I drove down and we made the deal within an hour or so. Jason worked well with Jae to complete the transaction. Afterwards, Jae personally transported the soft top to Harrisburg the following week. I would highly recommend Jae if your looking to make a purchase at Criswell Used Honda. More

friendly enviroment and reasonable price We like the professional sale experience. They even have a play area for children. Mario is very considerate, like he took us to the staff cafe so chi We like the professional sale experience. They even have a play area for children. Mario is very considerate, like he took us to the staff cafe so children could have pizza there. He put different models together and showed us the difference. Price is reasonable and the manager is friendly. We are very satisfied with everything, the service and our experience. And would recommend to our friends. More

Very Professional I purchased a 09 accord from Dominique Vattuone and he was very helpful with the purchase of that car, when I decided to purchase a new Honda I had a I purchased a 09 accord from Dominique Vattuone and he was very helpful with the purchase of that car, when I decided to purchase a new Honda I had a business card that he put in the car manual. I called him told him want I wanted he had the car ready, explained the car to me, test drove,I was good to go,VERY PROFESSIONAL. More

Exceptional new car buying experience with Kwame! From the first hand-shake Kwame Odom and his associates provided me with an exceptional new car buying experience. With his personable, professional, From the first hand-shake Kwame Odom and his associates provided me with an exceptional new car buying experience. With his personable, professional, ,polished delivery and no hard sell approach we were able to reach a very agreeable conclusion and a good trade-in price for my 2006 Honda Hybrid. Kwame was helpful, honest, knowledgeable and very patient with explaining all the new technical features on our test-drive. His character and integrity can't be matched. Thank you to my new BFF, Kwame Odom! More