Criswell Honda

Be cautious. Slow sales, was quoted a price higher than the website lists the car at (lengthy negotiations only made longer). I couldn't finish the paperwork on th Slow sales, was quoted a price higher than the website lists the car at (lengthy negotiations only made longer). I couldn't finish the paperwork on the Saturday I was there because they had closed 20 minutes prior? So I had to come in the next day with my kids on Father's Day for an additional 2.5 hours). The used vehicles I purchased required repairs immediately afterward. The rotors had to be resurfaced, so much for a thorough inspection by a Honda certified mechanic before selling it. Finance guy was a mess. I've logged no joke, 10 hours here in a week. Hopefully I'm in the minority, but I definitely regret buying here. I did get a call from Esteban who was very concerned.... That his sales people let me leave that past Saturday, nothing else seemed to matter. More

it was a pleasure to have bough I car here victor is the creme of the crop when it comes to a sales person he is friendly and a very nice person that will answer ask your questions ! I definite victor is the creme of the crop when it comes to a sales person he is friendly and a very nice person that will answer ask your questions ! I definitely will come back to him is I need another car More

Toyota Highlander The car is great! And my salesman Jae Lim was the best! He was very informative and made me feel comfortable! I really like the fact that my car was r The car is great! And my salesman Jae Lim was the best! He was very informative and made me feel comfortable! I really like the fact that my car was ready to be test drivin as soon as I arrived at the dealership. Jessica Baum was also great! She made me feel at home and provided me with the best financing options possible! Thanks for everything and I will definitley refer my friends and family to Jae Lim and Criswell Honda in the future! More

Great experience! Thanks for making my car purchase experience so great! Although my first choice was gone by the time I got, there they made it work with a second Thanks for making my car purchase experience so great! Although my first choice was gone by the time I got, there they made it work with a second option which I didn't mind getting. Thanks to Mr.Clint Weigl. I recommend crisswell to family and friends. More

Always find amazing deals Our family has been buying cars from Criswell Honda for past 5 years now and none of has had bitter experience in the past so far. Always been a delig Our family has been buying cars from Criswell Honda for past 5 years now and none of has had bitter experience in the past so far. Always been a delightful experience. More

The nickel and dime show Purchased a new Honda CRV in 2014. Danny Dahla was the salesman. He did not honor the 0% financing that was advertised. With a casual wave of his h Purchased a new Honda CRV in 2014. Danny Dahla was the salesman. He did not honor the 0% financing that was advertised. With a casual wave of his hand he said that deal was over, but he'd get me "good" financing because I have excellent credit. (His good financing was 3.9%!!! Not even close to good.) There was constant pressure to spend more money than I was willing to... to purchase the extras. He complained that I wanted to transfer my tags. "Why? You're only saving $200?" He complained when I questioned the cost of Nitrogen in the tires.... that I didn't ask for, but he was charging me for anyway. He tried to tell me that my used Toyota had more problems than it did, by saying the tires and brakes were "shot" so that he wouldn't be able to give me a good trade in deal. I replied verbatim with the service record. He then confirmed with his mechanic, who agreed with me. However, he and Andy Russo intentionally completed the paperwork incorrectly, and I ended up not getting the decent value for my trade-in. Andy also tried to get me to purchase "extras" and seemed very disappointed when I did not. He then started talking to me as if I was stupid because he couldn't convince me to spend more money. I ended up reporting Criswell to the BBB and the Consumer Protection Agency. The Sales Mgrs refused (and continue to refuse) to pay the difference they owe me for my trade-in. I have since refinanced the car (at 1.51% - much better than 3.9%) and removed any Criswell advertising from the car (License plate holder and dealer sticker). I will not go back to Criswell under any circumstnaces, and I'm telling all of my friedns to go to Sport Honda instead. More

Kwame was Amazing! My wife and I had been researching and talking to various dealers for several weeks. Kwame was not only the friendliest but the most motivated to hel My wife and I had been researching and talking to various dealers for several weeks. Kwame was not only the friendliest but the most motivated to help us find what we needed. He is professional and very easy to talk to. After indicating that we had decided on the Odyssey as the best fit for our family, we also explained how our experience at another local Honda dealer was sub-par, by our standards. Instead of leaving us with the impression of "I guess this is how things are these days", Kwame turned things around and showed us how car buying should be. From the moment we shook hands, to working with Jessica in financing (her speed, knowledge and character were an absolute dream to work with!) to pulling the van off the lot, we felt we were treated like royalty . We thank you for a pleasant car buying experience! More

"Purchasing a vehicle Criswell's Honda" I arrived knowing exactly what vehicle I wanted as my next purchase. What I didn't know was what features were available for the various CRV's. I had I arrived knowing exactly what vehicle I wanted as my next purchase. What I didn't know was what features were available for the various CRV's. I had been referred to Dominique Vattuone at Criswell's and was greeted by a smiling sales associate. Mr. Vattuone shared his knowledge and was instrumental in making the purchase a joyful and successful experience. The Financial person chosen for me was Andy Russo, he was also wonderful and another valued employee to Criswell. Thank you for my new 2015 CRV. More

Dominique did it again. Best sales experience and again thanks to Dominique. I just leased a new Honda CRV for me this time and just like before with my wife's Odyssey everyt Best sales experience and again thanks to Dominique. I just leased a new Honda CRV for me this time and just like before with my wife's Odyssey everything went perfect. If you are looking for a Honda just ask for Dominique at Criswell Honda and you will be in the best hands. J. Carlos Perez Ferrer. (Charlie) More

Purchase of 2015 Honda CRV at Criswell Honda I visited this dealership on a Sunday afternoon to check out and test drive a Honda CRV. Earlier that morning I had used the USAA car buying service I visited this dealership on a Sunday afternoon to check out and test drive a Honda CRV. Earlier that morning I had used the USAA car buying service to find local deals and pricing on the CRV and Toyota RAV 4. Dominique from Criswell Honda called me within an hour before the dealership had opened. Based on my conversation with him I decided to visit Criswell later that day. He was very courteous and friendly on the phone and informed me that the car i was looking for was on their lot and to stop by anytime. At the dealership i was able meet Dominique and test drive the CRV. During my time at the dealership I always had the feeling he wanted to make sure I got what i was looking for and that I would be happy with my purchase. I ended up purchasing my CRV from them and have been very pleased with the entire process. Andy did the contract and financing and was very helpful in answering my questions to make sure i completely understood the terms and details. Overall my experience has been excellent. More