Criswell Honda

We had an excellent experience purchasing a Ford Fiesta at Criswell. Eric Konan was especially helpful and knowledgeable; he made the car purchasing experience easy. at Criswell. Eric Konan was especially helpful and knowledgeable; he made the car purchasing experience easy. More

I worked with Brandon Shaffer and would highly recommend him to anyone who is in the market for a car. I spent many months researching Odyssey's as I new buying a new Honda Odyssey was going to be a huge him to anyone who is in the market for a car. I spent many months researching Odyssey's as I new buying a new Honda Odyssey was going to be a huge expense and wanted to get the best deal possible. Of all the sales folks I worked (I worked with 7+) with in the DC Metropolitan area Brandon was by far the easiest to talk with, the most straightforward, provided great follow-up but wasn't too pushy. My background is in IT Sales and it was great finally getting to work with a respectable car salesman. Overall, I couldn't be happier with my purchase and believe Brandon was a critical reason for my overall good buying experience at Criswell. Thanks Brandon! Danny Sutton More

I had a very pleasant experience buying a new Civic at Criswell. Dominique Vattuone was a pleasure to do business with. He is very kind and helpful and he genuinely cares about his customers. Criswell. Dominique Vattuone was a pleasure to do business with. He is very kind and helpful and he genuinely cares about his customers. More

Great experience. Very clear price policy and lots of help and suggestion to get to the right car for me and my family. It is my 2nd Honda from the same dealership and we will buy 3rd honda at some point help and suggestion to get to the right car for me and my family. It is my 2nd Honda from the same dealership and we will buy 3rd honda at some point of time and will be from the same dealership. More

When my son was looking to buy his first car, he found several dealerships (online) that had the car he was looking for. We were contacted by Michael Mazhari almost immediately with information regarding several dealerships (online) that had the car he was looking for. We were contacted by Michael Mazhari almost immediately with information regarding the car my son wanted. His friendliness and knowledge of the car we were looking for impressed us enough to drive 2 hrs from Wilmington, De. to buy the car from Michael at Criswell Honda. Our experience with Michael and the Criswell team was first rate! Our son drove off the lot that night with the car he wanted and a smile on his face! Thanks again! More

The salesman is knowledgeable and has a lot of experience in customer service. According to customer's demand, he gives a good solution. I appreciate Richard's suggestion during my purchase a car. in customer service. According to customer's demand, he gives a good solution. I appreciate Richard's suggestion during my purchase a car. More

The staff is just going through the motions and are apathetic. First, the service associate asked me to coordinate with a sales associate to get a new key. Why? Are Criswell employees not allowed to apathetic. First, the service associate asked me to coordinate with a sales associate to get a new key. Why? Are Criswell employees not allowed to talk to each other in different departments? It doesn't make sense that they put this on the customer to do. When I picked up the car, I inquired about the new key and the cashier told me that it was in the car. I could not find the key in the car so I returned to the cashier. He then looked at the paperwork and informed me that since it did not say to make a new key, none was made. Thanks, pal, why could you not do this before you made me walk to my car and back? Finally, Criswell agreed to make me a new key. After waiting for 20 minutes, I inquired about the key and was told that it takes 15 minutes to cut it and 30 minutes to program it. Why did they not give me the option of making me a key the next visit rather than making me wait on a Friday afternoon 45 minutes for a spare key? I received a call the next day from someone at Criswell inquiring about how my experience was. When I told them it was not good and gave the same details as above, I was told that the service manager would be in touch with me. That was three weeks ago and I have not heard from Criswell. To make matters worse, I just received an email from Criswell informing me that my car was ready for service (eventhough they had just performed it 3 weeks ago). When I called Criswell and asked for the contact that was listed in the e-mail I was told he no longer works there. A professional place would either give the name of a current employee or just say to call the service department. How difficult can it be to update an e-mail? Now can you see what I mean that they just go through the motions and are apathetic? More

Excellent experience. I'm very please with the service and buying experience. Mr. Ewalt helped us with care and understanding of our needs. I'm very happy with my purchase. service and buying experience. Mr. Ewalt helped us with care and understanding of our needs. I'm very happy with my purchase. More

This was my first experience with Criswell and I was pleased with the experience. Victor is straightforward and easy to work with. There were no unpleasant surprises and I anticipate we will be doing pleased with the experience. Victor is straightforward and easy to work with. There were no unpleasant surprises and I anticipate we will be doing business again in the future. More

All staffs were very friendly with welcoming atmosphere. Was encouraged to ask questions and none of my requests / concerns regarding purchasing a vehicle were neglected Was encouraged to ask questions and none of my requests / concerns regarding purchasing a vehicle were neglected More