Criswell Honda

I've recently had the misfortune of taking my 2007 Accord to your dealership for servicing. --> 9/17/13 Poor Service Management - Paithoon is absolutely rude and made me feel as though I was incon Accord to your dealership for servicing. --> 9/17/13 Poor Service Management - Paithoon is absolutely rude and made me feel as though I was inconveniencing him by being there. He first insisted there was NO safety recall on my car, failed to get the "free body work estimate conducted" - even after keeping my car thru the afternoon, I had to spend an additional 45 min during pickup to get the body specialist to look at my car. --> Poor Documentation - NO DATA to show how off my vehicle's alignment was provided - that is standard procedure at ANY alignment shop and this a dealership! Upon asking Paithoon why that data was not provided he responds by saying "well our wheel balancing machine is out" - I fail to see the relevance and believe that an alignment check should have been conducted as ASKED before conducting the actual work! --> 9/18/13 Upon receiving a Customer Service follow-up call, I expressed dis-satisfaction and unwillingness to return - Brain convinced me that there was in fact a recall on my vehicle and requested I give Criswell another chance - upon driving there from Gaithersburg, and meeting with Lester, I was told "oh - took care of your recall yesterday" - of course, the same Paithoon who insists there is NO recall is intruding into the conversation saying YES! Not only does this dealership have interdepartmental communication gaps, but also Service Managers who take no accountability when making mistakes or mis-informing or even not-informing customers! NOWHERE ON THE CUSTOMER INVOICE does it state the SAFETY RECALL was remediated! I can provide copies! More

I am more than thankful with Criswell Honda especially Dominique Vattoune. If you are interested in purchasing a New or Used car Dominique is the person to go to because of his great customer service. Dominique Vattoune. If you are interested in purchasing a New or Used car Dominique is the person to go to because of his great customer service. More

We had a good experience at Cristwell Honda. Our sales person, Kyu Hwang, was outstanding! She had patients, and was thorough in demonstrating the digital features in the Civic. She was very professiona person, Kyu Hwang, was outstanding! She had patients, and was thorough in demonstrating the digital features in the Civic. She was very professional. Victor was very efficient in processing the tag and did not waste our time. We were able to get in and out in reasonable time. More

Kevin Ferguson knew his product line very well and offered clear explanations. The dealership sold us a Honda Odyssey minivan for a very competitive price. offered clear explanations. The dealership sold us a Honda Odyssey minivan for a very competitive price. More

My husband and I had the MOST WONDERFUL experience at Criswell Honda this weekend. Our salesman Dominique was helpful, polite, and friendly right from the start. We immediately felt comfortable with him Criswell Honda this weekend. Our salesman Dominique was helpful, polite, and friendly right from the start. We immediately felt comfortable with him. He was 100% honest and fair with us every step of the way. I genuinely felt like he wanted us to be able to walk away with our car, and not just because it was a sale for him, but because he genuinely wanted to see me happy! As you know, buying a car can take a little bit of time, but not once did we feel like we were left alone and forgotten. Dominique checked in with us constantly, offering us coffee, water, soda, anything to make us feel more comfortable while we waited. They even made sure I had a place to plug in my cell phone because I was running low on battery! And, most impressive of all, even after the car was ours and the papers were signed, Jim and Esteban came back over to shake our hands and thank us for our business-- they genuinely appreciated it! For the first time ever, we walked out of a car dealership feeling like we were truly taken care of and not screwed over- that was an AMAZING feeling! I can assure you, Criswell and especially Dominique just gained another life long customer! And best of all, I LOVE my new Accord!! Happy happy girl over here!! Thanks Criswell!! And if you're reading this and in the market for a new or used vehicle, stop by and see Dominique, he'll take care of you!! More

Dominique was really good with helping me purchase a car. I had a hard time selecting the next "perfect car" for me. He had patience when we were shopping around and test driving the car. I now had my car wi I had a hard time selecting the next "perfect car" for me. He had patience when we were shopping around and test driving the car. I now had my car with Honda for 9 months and I still love my car! If anyone wants a person to help you with your car and you have no idea where to begin, go to Dominique. He will be there every step of the way. -Emma More

Customer service is good.Had got the Honda Civic 2013 for the price that i expected.They are Understanding the customers difficulties and responding their best. the price that i expected.They are Understanding the customers difficulties and responding their best. More

Dominique Helped us to buy a new Honda Accord 2013 and we Simply belaive that he is the BEST sales representative we've met so far. A very funny and friendly person and what we loved the most about him is th Simply belaive that he is the BEST sales representative we've met so far. A very funny and friendly person and what we loved the most about him is that he always keeps a very optimistic and positive attitude. He helped us throughout the whole process. He answered all of our questions in a very clear and easy way. Overall, Dominique is a very professional and experienced sales representative. We really liked him a lot, in fact we have already recommended him to some of my friends that are looking to get a new car. More

Kevin Ferguson was outstanding. He took the time to listen to our needs, understand what we want, and provided us with the information we needed to make an informed decision. It was refreshing to encou listen to our needs, understand what we want, and provided us with the information we needed to make an informed decision. It was refreshing to encounter a salesperson like Kevin - no haggling, on the up and up and who genuinely care about his clients. Honesty was the way to go with us. And when it comes to great price, competence, and exceptional service, there is no one better than Kevin Ferguson at Criswell Honda. More

Savin Viswanathan took his time to show my husband the features of our new car, even though it was very late Sunday and the dealership had closed. Thank you. features of our new car, even though it was very late Sunday and the dealership had closed. Thank you. More