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Criswell Honda

Germantown, MD

4.8
3,001 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 3,001 reviews

December 17, 2020

I bought a oddessy 2021 on December 14, was a great experience dealing with Pei Pei, Kevin and Criswell crew no hassle no games they are very professional straight to the point I would definitely recom More

by ALANDEARAUJO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ferguson, Didjak Ilunga, Pei Pei Tsai
Dec 26, 2020 -

Criswell Honda responded

We appreciate your positive review of your recent experience with us! It's wonderful to see that you found our courteous and capable team to be so helpful. Thanks again for allowing us to assist with your automotive needs and for sharing your recommendations.

December 15, 2020

They were helpful and friendly. They were very informative, and knowledgable. The sales agent made sure i understood what i needed to and guided me through the process. More

by William
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa
Dec 17, 2020 -

Criswell Honda responded

It's wonderful to read such a positive report of your recent car buying experience at Criswell Honda. Don't hesitate to reach out if you have any other questions. We are always happy to help!

December 15, 2020

Got me in and out of the dealer because already knew what I wanted. No frills no extra stuff. Hopefully this will stay true until I get my plates from them too. More

by HerbertN
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr.
Dec 17, 2020 -

Criswell Honda responded

Thank you for the positive feedback! We are happy to see that we met your expectations and hope that the remaining pieces of your car buying event are finalized quickly.

December 14, 2020

Great experience! Pei Pei and Didjak are the best salesmen I met. They were very helpful and pleasant to work with. Both of them are very knowledgeable and answered all my questions. More

by L.Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didjak Ilunga, Pei Pei Tsai
Dec 15, 2020 -

Criswell Honda responded

It's our pleasure to help, and it's great to know that you enjoyed an informative and relaxed visit to Criswell Honda. We welcome you to reach out with any additional questions and hope to see you soon.

December 10, 2020

Nice experience with Sean who did his best to answer my questions. But for the rest, very poor quality service. The finance guy was rude and not knowledgeable of my case. I bought the car a couple of days More

by Claud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Criswell Honda responded

Thank you for taking the time to share these comments with us. While we are happy to hear that you were pleased with your sales consultant, we regret that the rest of your experience was not as positive. Feedback such as this is helpful as it helps us to identify any areas in our process that can be improved to provide a better overall customer experience.

December 10, 2020

Helped me a lot with my new car purchase and was very kind and I definitely recommend Honda dealer with best selling experience and also castor More

by Sohaib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr.
Dec 15, 2020 -

Criswell Honda responded

Thanks for sharing your recommendations! It's wonderful to hear that you had a great car buying experience at Criswell.

December 09, 2020

Sean was very helpful. I've brought a few cars from different dealership and I would have to say this was the best by far. Thanks again for all your help! More

by Ebony D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa
Dec 15, 2020 -

Criswell Honda responded

We're thrilled to see that you had a remarkable car buying experience at Criswell! We value your business and look forward to working with you in the future.

December 06, 2020

Good experience. The vehicle was ready to test drive. The people were nice. I was upset with the finance department for delaying the closing. But they quickly resolved it. More

by Simhathiru62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Mesa, Didjak Ilunga, Pei Pei Tsai
Dec 10, 2020 -

Criswell Honda responded

Thank you for sharing this positive review. We value your business and look forward to working with you again.

December 06, 2020

I was recently at the germantown Criswell Honda location Looking to purchase my first car. the older gentleman I first spoke with made my experience very Uncomfortable as if I didn’t have enough money to p More

by Roballday95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Turgeman
Dec 15, 2020 -

Criswell Honda responded

We appreciate your feedback and apologize for any lack of customer service you experienced at our dealership. It is reassuring to hear that you had a pleasant interaction with Michael, and we hope that you will reach out to us if we can be of further assistance with any of your automotive needs.

December 04, 2020

Sean was very helpful and trustworthy to work with. Very professional and He didn't pressure me into purchasing the car. Also he delivered the car to my home in a timely manner. More

by Jeevantha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Criswell Honda responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Honda. If you ever need anything else from us, please feel free to give us a call.

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